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Service Management Analyst Jobs in Wisconsin (NOW HIRING)

PEAK6

WI · On-site

$70 - $90/hr

Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create ...

Army National Guard Units

$77K - $100K/yr

Summary This MANAGEMENT ANALYST position, is located in the US Property and Fiscal Office (USP&FO ... This is an excepted service position that requires membership in the California National Guard.

TMN Toyota Motor North America Company

WI · On-site

$85 - $110/hr

... Management Analyst. The primary responsibility of this role is to support financial analysis and ... Referral services related to prenatal services, adoption, childcare, schools and more * Tax ...

New

CoVantage Credit Union

WI · On-site

$65 - $85/hr

... Management (ALM) modeling, liquidity analysis, and financial reporting--helping guide critical ... Exhibits the credit union's seven service standards promoting a culture of welcoming all and ...

New

Metropolitan Transit Authority of Harris County

WI · On-site

$79.20 - $104/hr

Provides excellent customer service to METRO internal and external customers. * Applies SMS (Safety ... management and/or statistical analysis. Experience in an Information Technology environment ...

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Service Management Analyst information

See Wisconsin salary details

$43.4K

$85.8K

$133.2K

How much do service management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service management analyst in Wisconsin is $85,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Wisconsin?

For Service Management Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Wisconsin look for?

The top searched job categories for Service Management Analyst jobs in Wisconsin are:

What cities in Wisconsin are hiring for Service Management Analyst jobs?

Cities in Wisconsin with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $85,755 per year, or $41.2 per hour.

Service Management Analyst

PEAK6

WI • On-site

$70 - $90/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

About This Role

Be part of a fast-paced team focused on enhancing relationships and building customer loyalty. Apex Fintech Solutions' Client Experience team is seeking a Service Management Analyst who is empowered to build strong, trust-based relationships with our clients, challenge the status quo, create innovative solutions to traditional problems, help us streamline and automate manual processes, and act as a change agent for the firm. The Analyst will learn the financial industry while providing high-quality services to Brokerage firms, Registered Investment Advisors, and End Investors.

Key Responsibilities
  • Serve as the primary point of contact for clients.
  • Manage partner firm and end investor escalations, ensuring timely and effective resolution.
  • Support inquiries related to Operations, collaborating with internal teams to address customer queries and resolve issues.
  • Create and maintain system documentation to ensure clarity and consistency in processes.
  • Strictly adhere to established procedures and security controls to safeguard customer information and assets.
  • Maintain ownership of key supervisory checklists, ensuring adherence to compliance requirements and operational standards.
  • Support business process improvement initiatives and ad hoc projects.
Education and/or Experience
  • Bachelor’s degree in business, finance, or a related field or equivalent work experience.
  • 3+ years of experience in client services, relationship management, or a similar role within the financial services industry.
  • FINRA Series 7 License required (or willingness to obtain within 90 days of hire).
Required Skills/Abilities
  • Must be a self-starter, flexible, innovative, and adaptive.
  • Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization.
  • Ability to work both collaboratively and independently; capability to navigate a complex organization.
  • Advanced analytical skills.
  • Excellent project management and organizational skills and capability to handle multiple projects at one time.
  • Proficiency in Microsoft 365.
Rewards
  • Healthcare benefits (medical, dental and vision, EAP).
  • Competitive PTO.
  • 401(k) match.
  • Parental leave.
  • HSA contribution match.
  • Paid subscription to the Calm app.
  • Generous external learning and tuition reimbursement benefits.
  • Hybrid work schedule with flexibility to work from home or one of our primary offices.
EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

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