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Service Management Analyst Jobs in Milwaukee, WI

Align supplier capabilities, services, and performance objectives with business strategy ... Experience with contract management, SLA frameworks, and performance analytics * Knowledge of third ...

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Service Management Analyst information

See Milwaukee, WI salary details

$42.4K

$83.7K

$130.1K

How much do service management analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service management analyst in Milwaukee, WI is $83,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What job categories do people searching Service Management Analyst jobs in Milwaukee, WI look for?

The top searched job categories for Service Management Analyst jobs in Milwaukee, WI are:

Infographic showing various Service Management Analyst job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $83,707 per year, or $40.2 per hour.

Management Analyst II Audit Coordination & Management Controls with Security Clearance

Goldbelt Inc

Milwaukee, WI โ€ข On-site

$110K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Overview A leader in cutting-edge research and technology in the cyber arena, CPMG focuses on using business drivers to guide cybersecurity activities and manage risk. CPMG offers flexible, integrative solutions for Department of Defense (DoD) contractors, among others, and specializes in cybersecurity, information and operational technology, electronic security surveillance, and support services. Summary: This Management Analyst 2 position is located within the Bureau of Consular Affairs, Office of the Comptroller, Oversight and Data Division (CA/C/ODD). CA/C is the primary financial management office for the Bureau and oversees the Consular and Border Security Program. CA/C/ODD is responsible for the fee oversight program, coordinating financial audits, Government Accountability Office (GAO) engagements, and financial management controls within the bureau, and the data program within CA/C. This position is part of the Audit Coordination and Management Controls team and reports to the Deputy Division Chief. Responsibilities Essential Job Functions: * Function as a Management Analyst and expert coordinating stakeholders from various offices throughout the Bureau for financial audit requests and General Accountability Office (GAO) engagements that have consular or consular-related elements. * Liaison with the Bureau of the Comptroller and Global Financial Services (CGFS) A-123 and GAO teams, as well as to the Department's external auditor, on consular-related elements and financial matters. * Coordinate the Bureau for Consular Affairs' domestic Management Controls process including the Risk Assessment survey, control reviews, and control testing to inform CA's input into the Department's annual Statement of Assurance reporting, as required by the Federal Managers Financial Integrity Act (FMFIA). * Scheduled and facilitate meetings between stakeholders and with auditors, GAO teams, and/or CGFS. * Inform the CA Comptroller, who serves as the Bureau's Management Controls Coordinator, and ODD Division Chief, on the status of the management controls and any oversight challenges or risks. * Maintain SharePoint and Teams sites for Audit Coordination and Management Controls. * Develop and maintain up-to-date guidance and Standard Operating Procedures, trackers, and training for all programs, and perform administrative tasks as necessary for the smooth running of the programs. * Analyze performance metrics, to include indicators which can be used to assess performance of programs. * Provide technical guidance and assistance to lower-level staff and basic training for CA stakeholders on audit coordination and management controls. * Maintains professional competence and specialized knowledge by keeping abreast of emerging themes and best practices related to financial audits, internal controls, and enterprise risk management. * Other duties as required by the team and/or assigned by CA/C leadership. Qualifications Necessary Skills and Knowledge: * Must possess excellent verbal and written skills. * Must possess a customer service approach, to include but not limited to people-first attitude, problem-solving and maintaining highest standards of personal/professional ethics. * Must be Proficient in the use of Microsoft applications (MS Word, PowerPoint, and Excel). * Maintains professional competence and specialized knowledge base by keeping abreast of emerging themes and best practices. * Knowledge of and skill in applying analytical and evaluate techniques in order to plan, schedule and conduct studies and analyses of management functions or programs. * Knowledge of substantive programs, goals, pertinent laws, and policies in order to analyze and assemble information; and knowledge of management and organizational techniques, systems and procedures to perform analytical studies. Minimum Qualifications: * Must be a U.S. citizen with a valid U.S. passport and possess or obtain/maintain a minimum SECRET clearance. * Minimum 9-10 years of related experience. Preferred Qualifications (Education, Experience, Skills): * Department of State experience preferred. * Any related professional certifications. Pay and Benefits The salary range for this position is $110,000.00 to $130,000.00 annually. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.