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Service Management Analyst Jobs in Milwaukee, WI

Align supplier capabilities, services, and performance objectives with business strategy ... Experience with contract management, SLA frameworks, and performance analytics * Knowledge of third ...

Development, customization and configuration of Dynamics CRM * Experience in SSIS, WebServices and ... other integration development * Experienced working on SSRS reports and advantage if worked in ...

Our company provides application analysis, design, development and programming, software ... Execute Service Management Activities (IMPMCMetc.) * Partner with project teams to Identify ...

Management Skills and Experience * 3 - 5 years supervisory experience * 10 plus prior field service or maintenance experience * Strong troubleshooting and analytical skills * Excellent communication ...

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Company Description Procom is a leading provider of professional IT services and staffing to ... Application Development Project Management Quality Assurance Business/Systems Analysis ...

TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing ... Experience managing, analyzing, and visualizing spatial datasets. * Strong written and verbal ...

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Showing results 1-20

Service Management Analyst information

See Milwaukee, WI salary details

$42.4K

$83.7K

$130.1K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Milwaukee, WI is $83,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Milwaukee, WI? For Service Management Analyst jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Milwaukee, WI look for? The top searched job categories for Service Management Analyst jobs in Milwaukee, WI are:
Infographic showing various Service Management Analyst job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,707 per year, or $40.2 per hour.

$73K - $84K/yr

Other

Posted 23 days ago


Job description

Description The Milwaukee Metropolitan Sewerage District (MMSD) is a regional governmental agency that serves 1.1 million people in the greater Milwaukee area. MMSD provides water reclamation, flood management, and green infrastructure services for our community. Our mission is to protect public health and the environment through world-class, cost-effective water resource management, leadership, and partnership

Join our diverse team and support your community while protecting our environment. MMSD is seeking qualified candidates for the position of Asset Management Analyst in the Technical Services Division. Reporting to the Asset Management Program Manager, you will maintain asset information within both the computerized maintenance management system (CMMS) and the geographic information system (GIS).

You will assist with reviewing inspection and condition assessment data to support asset performance monitoring and risk analysis. You also will support project teams by maintaining accurate asset information throughout the asset lifecycle and assist with asset data reviews, planning-level analyses, and the development of asset management plans (AMPs) and risk strategies to support maintenance, rehabilitation, and replacement decisions. Essential Duties and Responsibilities Assist the Information Technology Services (ITS) Department and its consultants to support database functionality, system enhancements, and report development.

Review asset inspection and condition assessment data to support asset condition scoring, probability of failure, performance tracking, and basic risk analyses. Support project managers, designers, and contractors by identifying project assets and assisting with updating asset information throughout planning, design, construction, and asset turnover. Assist with periodic reviews of asset data to identify assets requiring maintenance, rehabilitation, or replacement, and support the preparation of planning analyses and related documentation.

Aid in the development and maintenance of AMPs, risk registers, and asset renewal strategies by collecting, organizing, and documenting asset information. Maintain asset information by performing data entry, validation, clean up, and updates within asset management systems and related databases. Respond to routine requests for asset information, reports, and basic data analysis from internal and external stakeholders.

Participate in implementation, testing, maintenance, and ongoing use of asset management systems and related applications. Complete special projects as assigned. Qualifications Bachelor's degree in engineering, finance, asset management, or a related field.

Two years of job-related experience (advanced education degrees will be considered in lieu of experience). Working knowledge of CMMS. Ability to use data analysis and reporting tools.

Possess basic analytical and problem-solving skills. Ability to organize work, prioritize assignments, and manage multiple tasks within a collaborative team environment. Effective interpersonal, verbal, and written communication skills.

Computer software proficiency, particularly with Microsoft Office applications Exposure to data analysis software, GIS, and project management software. Valid driver's license required and a good driving record at time of application, during the selection process, and throughout employment. Supplemental Information Physical Requirements: This work requires the occasional exertion of up to 10 lbs.

of force. Work regularly requires sitting and using hands. Work occasionally requires standing, walking, crouching/stooping, and repetitive movements.

Sensory Requirements: Work has standard vision requirements. Vocal communication is required for expressing ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels.

Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Environmental Exposures: Work occasionally requires exposure to outdoor weather conditionals, working near moving mechanical parts, and risk of electrical shock. Work is generally in a moderately noisy location.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. MMSD is an equal opportunity employer who is committed to being equitable and fair in providing access to opportunities for all. MMSD is a qualified employer for the Public Service Loan Forgiveness Program.