ZipRecruiter

Log In

1

Service Management Analyst Jobs in Indiana (NOW HIRING)

Sd Solutions LLC

Program Analyst

Indianapolis, IN · Hybrid

S. Customs and Border Protection (CBP) - Program Management Analyst Branch (PMA). The Program ... Our focus is on building the right team to provide exceptional services to our customers and to ...

New

SD Solutions LLC

Program Analyst

Indianapolis, IN · On-site

S. Customs and Border Protection (CBP) - Program Management Analyst Branch (PMA). The Program ... Our focus is on building the right team to provide exceptional services to our customers and to ...

New

previous page

Showing results 41-60

All JobsService Management Analyst JobsService Management Analyst Jobs in Indiana

Service Management Analyst information

See Indiana salary details

$40.9K

$80.8K

$125.6K

How much do service management analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service management analyst in Indiana is $80,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Indiana? For Service Management Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Indiana look for? The top searched job categories for Service Management Analyst jobs in Indiana are:
What cities in Indiana are hiring for Service Management Analyst jobs? Cities in Indiana with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,845 per year, or $38.9 per hour.

Management and Program Analyst (Project Manager)

Opportunities For Students and Recent Graduates | Agricultural Marketing Service

Indianapolis, IN • On-site

$89K/yr

Full-time

Posted 2 days ago

New

Job description

This position is located in the Agricultural Marketing Service, Livestock and Poultry Program (L&P), Operations and Planning Program, Agricultural Analytics Branch. The program plans and directs the broad spectrum of administrative, budget, finance, safety and health, data management, and related discipline activities of the L&P Program. You will serve as the primary coordinator and execution lead for all modernization, operational, technical, and administrative projects across the L&P Program.Qualifications:Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.
TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.
FOR THE GS-12 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-11 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:
  • Participating in the planning, development, and implementation of system/software projects by assisting in gathering and analyzing business requirements, preparing project plans, and supporting quality assurance activities for information systems.
  • Supporting project execution and reporting by preparing interim and final reports, tracking milestones, and briefing leadership on project progress, issues, and results.
  • Assisting with procurement and contract management activities by preparing acquisition documentation, monitoring contract deliverables, and ensuring compliance with federal procurement rules and policies.
  • Participating in operational process improvement efforts by helping to develop standard operating procedures (SOPs), business processes, and operational guidance across programs.
Note: There is no education substitution for this grade level.
FOR THE GS-13 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-12 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:
  • Leading and managing complex system/software development projects by independently gathering, documenting, and prioritizing user requirements, developing project plans, and ensuring successful execution of IT and non-IT workstreams.
  • Serving as the primary liaison between IT teams, business stakeholders, and leadership to facilitate communication, negotiate requirements, resolve conflicts, and advocate for user needs in system/software development efforts.
  • Managing procurement and contract administration for IT and operational projects by preparing and reviewing statements of work, monitoring acquisition activities, and ensuring timely execution and technical accuracy of deliverables.
  • Developing and implementing operational improvements by creating SOPs, business processes, and operational guidance, and leading cross-functional teams to enhance program efficiency, effectiveness, and compliance.
Note: There is no education substitution for this grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education:This position does not have an education qualification requirement.Employment Type: OTHER

Apply