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Service Integration Manager Jobs in Maryland (NOW HIRING)

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Service Integration Manager information

See Maryland salary details

$35.9K

$107.8K

$190.2K

How much do service integration manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service integration manager in Maryland is $107,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $128,600.00 per year, depending on experience, location, and employer.

What is a service integration manager?

A Service Integration Manager is a professional responsible for overseeing and coordinating the delivery of services from multiple providers within an organization. They ensure that all services work together seamlessly to meet business objectives, manage service performance, and resolve any issues that arise between different vendors or teams. Their role involves working closely with stakeholders to align service delivery with organizational goals, implementing best practices, and continuously improving processes for efficiency and quality. Service Integration Managers play a key role in managing complex, multi-sourced IT environments and ensuring consistent service delivery.

How does a service integration manager typically collaborate with internal and external stakeholders to ensure seamless service delivery?

A Service Integration Manager frequently acts as a bridge between various service providers, internal teams, and clients to coordinate and streamline service delivery. This role involves regular meetings with stakeholders to define requirements, resolve issues, and align expectations. Collaboration often includes managing service-level agreements, monitoring performance metrics, and orchestrating incident and change management processes. Effective communication and negotiation skills are essential, as the manager must ensure all parties are working towards common goals and that any service disruptions are swiftly addressed.

What are the key skills and qualifications needed to thrive as a service integration manager, and why are they important?

To thrive as a Service Integration Manager, you need expertise in IT service management, process improvement, and a solid understanding of integration frameworks, often supported by ITIL certification or similar qualifications. Familiarity with service management tools like ServiceNow, integration platforms, and project management systems is typically required. Strong stakeholder management, analytical thinking, and effective communication are vital soft skills for collaborating across teams and managing complex service ecosystems. These skills are essential for ensuring seamless service delivery, minimizing disruptions, and aligning IT services with business objectives.

What is the difference between Service Integration Manager vs Service Coordinator?

AspectService Integration ManagerService Coordinator
CredentialsTypically requires project management certifications, relevant industry experienceOften requires customer service or administrative certifications
Work EnvironmentWorks across multiple teams, manages complex projects, often in corporate or technical settingsFocuses on scheduling, client communication, and service delivery at a more operational level
Employer & Industry UsageUsed in IT, telecommunications, and large service organizationsCommon in healthcare, social services, and customer support sectors

The Service Integration Manager oversees multiple service functions, coordinating efforts across teams to ensure seamless delivery. In contrast, the Service Coordinator handles day-to-day client interactions and scheduling. While both roles require strong communication skills, the Manager focuses on strategic integration, whereas the Coordinator emphasizes operational support.

What are popular job titles related to Service Integration Manager jobs in Maryland?

For Service Integration Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Service Integration Manager jobs in Maryland look for?

The top searched job categories for Service Integration Manager jobs in Maryland are:

What cities in Maryland are hiring for Service Integration Manager jobs?

Cities in Maryland with the most Service Integration Manager job openings:

Infographic showing various Service Integration Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,849 per year, or $51.9 per hour.

Integration Manager

Bethesda, MD โ€ข On-site, Remote

Office of the Director of National Intelligence
Public Administrationย โ€ขย 201 - 500 employees

$143K - $187K/yr

Full-time

Posted 7 days ago


Job description

Summary
Lead proactive counterintelligence and security activities across the United States government, integrating the instruments of national power to detect, report, deter, disrupt, investigate, exploit, and defeat foreign intelligence threats.
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Duties
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The National Counterintelligence and Security Center (NCSC) is dedicated to leading the U.S. Counterintelligence and Security communities, countering all threats posed by adversarial foreign intelligence affiliated threats and enhancing our national security posture at every level. We will serve as the head of U.S. counterintelligence and integrate the instruments of national power to counter foreign intelligence threats. NCSC will be the "center of gravity" to support the counterintelligence and security efforts of the entire U.S. interagency, and public sector initiatives to protect our nation from adversarial efforts to exploit the United States and victimize the American people.
Provide collaboration tools and policies for successful collaboration effort.
Engage counterparts on tactical coordination issues for effective implementation flagship collaboration initiatives.
Collaborate with stakeholders to develop the roadmap for the strategic solution to compartmented collaboration.
Develop the unifying vision to bring collaboration tools, data, and processes into a seamless user experience.
Apply legal and policy issues related to collaboration.
Lead assessments to leverage best practices and lessons learned.
Guide and monitor the governance structures to ensure decisions are made through the appropriate fora and disputes are resolved expeditiously.
Achieve systems operational capability with constrained resources.
Rank and prioritize competing requirements for additional capabilities through a transparent and accountable methodology.
Support briefings to senior IC officials and other major stakeholders collaboration progress, issues and challenges.
Other duties, as assigned.
Requirements
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Conditions of employment
Must be a current permanent ODNI employee OR must be a current permanent Federal employee with supervisory approval to apply to the Joint Duty Assignment (JDA). JDA applicants must be currently at the grade level specified in the advertisement. No temporary promotion opportunities will be granted for this position. The program does not apply to members of the Military service or contractors.
Joint Duty applicants may be considered for this position as a reimbursable detailee, if endorsed by the employing agency. Joint Duty applicants must have a current TS/SCI clearance with polygraph or have the ability to obtain one. The ODNI does not conduct polygraphs or provide security clearances for detailees.
FREE RESPONSE ESSAY QUESTIONS
All applicants must answer the following four short, free response essay questions. The responses cannot exceed 200 words per question. By submitting your responses to the following questions, you certify that you are using your own words and did not use a consultant or AI (such as a large language model [LLM]).
  1. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government? Provide a concrete example from professional, academic, or personal experience.
  2. In this role, how would you use your skills and experience to improve government efficiency and effectiveness? Provide specific examples where you improved processes, reduced costs, or improved outcomes.
  3. How would you help advance the President's Executive Orders and policy priorities in this role? Identify one or two relevant Executive Orders or policy initiatives that are significant to you and explain how you would help implement them if hired.
  4. How has a strong work ethic contributed to your professional, academic or personal achievements? Provide one or two specific examples and explain how those qualities would enable you to serve effectively in this position.

Qualifications
Extensive knowledge of IC organizations; IC mission posture, structures, capabilities, processes, and policy development.
Demonstrated ability to anticipate issues relevant to the IC and United States Government and recommend/implement needed actions.
Demonstrated leadership skills and ability to lead inter-agency supply chain working groups, build coalitions with IC elements to achieve common goals.
Demonstrated ability to design and implement supply chain integration strategies for IC initiatives and programs, including the demonstrated ability to manage human, financial, and information resources.
Demonstrated analytical and critical thinking skills, including the demonstrated ability to think strategically, identify needs and requirements, develop recommendations, and evaluate outcomes against goals and objectives to advance supply chain security and risk mitigation.
Demonstrated ability to manage strategic and tactical level supply chain risk topics, and develop innovative recommendations and solutions for improvement.
Demonstrated interpersonal skills and superior ability to work effectively in both independent and in a team or collaborative environment.
Demonstrated oral and written communication skills, including demonstrated ability to draft and edit written reports of varying length and complexity, and to communicate effectively with audiences of varying seniority and expertise.
Additional information
JOB INTERVIEW TRAVEL
Candidates from outside the Washington Metropolitan Area (WMA) may be selected for a telephone, teleconference, or in-person interview.
SALARY DETERMINATION
A current Federal Government employee, selected for this position, will be assigned to the position at their current grade and salary.
REASONABLE ACCOMMODATIONS
The ODNI provides reasonable accommodations to otherwise qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at dni_reasonable_accommodation_wma@cia.ic.gov, by unclassified email at DNI_COO_HRM_RA_ALL@odni.gov, by telephone at (703)275-3900 or by FAX at (703)275-1277. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE REASONABLE ACCOMMODATIONS EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.
The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.