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Service Experience Manager Jobs (NOW HIRING)

Micro Center

SERVICE EXPERIENCE ADVISOR

Westbury, NY · On-site

$18 - $30/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Rockville, MD · On-site

$18 - $25/hr

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Tustin, CA · On-site

$18.50/hr

Obtain required certifications as directed by management * Keep a clean, organized, and customer ... retail experience * Demonstrated ability to build rapport, earn trust, and explain services or ...

Micro Center

SERVICE EXPERIENCE ADVISOR

Columbus, OH · On-site

The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...

Envoy Global, Inc.

Client Experience Manager

Chicago, IL · On-site +1

$45K - $55K/yr

Our mission combines our industry-leading tech platform with holistic service to streamline ... Envoy Global has an exciting opportunity for a Client Experience Manager to join our Account ...

Ulta Beauty

Experience Manager

Cupertino, CA · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Phoenix, AZ · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Macedonia, OH

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Roseville, CA · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Washington, MO · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Manhattan, NY · On-site

$33 - $40/hr

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Hattiesburg, MS · On-site

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

Ulta Beauty, Inc.

Experience Manager

Hattiesburg, MS

The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...

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Service Experience Manager information

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$33K

$70K

$118.5K

How much do service experience manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service experience manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Experience Manager vs Customer Service Supervisor?

AspectService Experience ManagerCustomer Service Supervisor
CredentialsRelevant certifications in customer experience, management, or related fieldsCustomer service or related certifications often preferred
Work EnvironmentOversees multiple teams, focuses on overall service quality and experienceManages frontline customer service staff directly
Industry UsageCommon in industries emphasizing customer experience and brand loyaltyWidely used in retail, hospitality, and call centers
Search/Comparison IntentFocuses on strategic customer experience managementFocuses on day-to-day customer service supervision

The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.

How do you become a Service Experience Manager?

To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.

What is a Service Experience Manager?

A Service Experience Manager is responsible for overseeing and improving customer service interactions to ensure a positive experience. They analyze service metrics, develop strategies to enhance customer satisfaction, and often collaborate with teams to implement service standards and training programs.

What cities are hiring for Service Experience Manager jobs?

Cities with the most Service Experience Manager job openings:

What are the most commonly searched types of Service Experience jobs?

The most popular types of Service Experience jobs are:

What states have the most Service Experience Manager jobs?

States with the most job openings for Service Experience Manager jobs include:

Service Experience Manager jobs near you

SERVICE EXPERIENCE ADVISOR

Micro Center

Westbury, NY • On-site

$18 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.
This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
SALARY RANGE IS= $18-$30 Per Hour
MAJOR RESPONSIBILITIES:
  • Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
  • Listen actively to customer concerns and guide them through appropriate service solutions and offerings
  • Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
  • Clearly communicate estimated pricing, timelines, and expectations at time of check-in
  • Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
  • Process service and point of sale transactions accurately and completely
  • Maintain minimum attachment rates and productivity standards
  • Stay informed of current promotions and attachment opportunities
  • Provide timely, professional updates to customers regarding service status
  • Obtain required certifications as directed by management
  • Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:
  • High School diploma or equivalent
  • No prior technical experience required
  • Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
  • Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
  • Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Paid Time Off for Regular Associates
  • 401K Plan with Company Match
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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