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Service Experience Manager Jobs in Longview, WA (NOW HIRING)

Sky Chefs

Employee Experience Manager

Ridgefield, WA · On-site

$93K - $116K/yr

Employee Experience Manager Job Location: Portland-USA-97218 Work Location Type: On-Site Salary ... service experiences every year across 43 sites throughout the United States. Built on a legacy of ...

Sky Chefs

Employee Experience Manager

Battle Ground, WA · On-site

$93K - $116K/yr

Employee Experience Manager Job Location: Portland-USA-97218 Work Location Type: On-Site Salary ... service experiences every year across 43 sites throughout the United States. Built on a legacy of ...

Sky Chefs

Employee Experience Manager

Battle Ground, WA · On-site

$93K - $116K/yr

Employee Experience Manager Job Location: Portland-USA-97218 Work Location Type: On-Site Salary ... service experiences every year across 43 sites throughout the United States. Built on a legacy of ...

Sky Chefs

Employee Experience Manager

Ridgefield, WA · On-site

$93K - $116K/yr

Employee Experience Manager Job Location: Portland-USA-97218 Work Location Type: On-Site Salary ... service experiences every year across 43 sites throughout the United States. Built on a legacy of ...

HMG Careers

Remote Sales and Service Advisor

Vernonia, OR · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Amboy, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Clatskanie, OR · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Pe Ell, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Woodland, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Kalama, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Naselle, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Willapa, WA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsService Experience JobsService Experience Manager JobsService Experience Manager Jobs in Longview, WA

Service Experience Manager information

See Longview, WA salary details

$35.5K

$75.4K

$127.6K

How much do service experience manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service experience manager in Longview, WA is $75,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $86,700.00 per year, depending on experience, location, and employer.

What is the difference between Service Experience Manager vs Customer Service Supervisor?

AspectService Experience ManagerCustomer Service Supervisor
CredentialsRelevant certifications in customer experience, management, or related fieldsCustomer service or related certifications often preferred
Work EnvironmentOversees multiple teams, focuses on overall service quality and experienceManages frontline customer service staff directly
Industry UsageCommon in industries emphasizing customer experience and brand loyaltyWidely used in retail, hospitality, and call centers
Search/Comparison IntentFocuses on strategic customer experience managementFocuses on day-to-day customer service supervision

The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.

How do you become a Service Experience Manager?

To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.

What is a Service Experience Manager?

A Service Experience Manager is responsible for overseeing and improving customer service interactions to ensure a positive experience. They analyze service metrics, develop strategies to enhance customer satisfaction, and often collaborate with teams to implement service standards and training programs.
Service Experience Manager jobs near you

Employee Experience Manager

Ridgefield, WA • On-site

Sky Chefs
Food Services and Drinking Places • 10K+ employees
Learn more about Sky Chefsexternal

$93K - $116K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

LSG Group rating

5.8

Company rating: 5.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

335th of 365 rated logistics

Job description

Job Description

Job Title: Employee Experience Manager
Job Location: Portland-USA-97218
Work Location Type: On-Site
Salary Range: $93,128.34 - 116,410.42

About us
Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.
The Opportunity

Our success is powered by the people behind every meal, every departure, and every delivery. At SkyChefs, we believe great workplaces don't happen by accident. They are built through connection, collaboration, listening, and a genuine commitment to helping people succeed. That's where you come in.

We're looking for an Employee Experience Manager who is passionate about people and excited to create an environment where employees feel welcomed, valued, supported, and inspired to do their best work. If you're energized by building relationships, solving problems, influencing leaders, and turning employee feedback into meaningful action, this is an opportunity to make a visible impact every single day.

This is more than an HR role. It's a chance to help shape the employee journey from day one and play a key role in building a workplace people are proud to be part of.

Why You’ll Love Working Here
  • Medical, Dental & Vision coverage starting Day 1
  • Employer‑paid life insurance and AD&D benefits
  • 401(k) with company match
  • Paid vacation, sick time, and holidays
  • Tuition reimbursement to support your growth
  • Free meals and on‑site parking
  • Long‑term career growth within a global organization
What You’ll Do
  • Partner closely with operational leaders and corporate partners to strengthen the employee experience across the facility.
  • Spend time where it matters most, on the floor, building relationships, listening to employees, understanding challenges, and identifying opportunities for improvement.
  • Conduct focus groups, gather feedback, and identify trends that impact engagement and retention.
  • Turn employee feedback into practical solutions and action plans.
  • Lead and support the Buddy Program and new hire onboarding experience.
  • Facilitating weekly new hire orientation sessions.
  • Delivering engaging classroom and instructor-led training for employees and leaders.
  • Supporting the rollout of new programs, processes, policies, and operational initiatives.
  • Tracking training completion and supporting ongoing employee development efforts.
  • Adapting training schedules and delivery methods to meet the needs of a fast-paced, 24/7 operation.
What We’re Looking For in a Candidate
  • 1-3 years of experience in employee engagement, HR, training, employee relations, operations support, or a related field.
  • Experience using employee feedback, surveys, focus groups, or workforce data to improve retention and engagement.
  • Strong relationship-building and communication skills.
  • Ability to influence leaders and drive positive change.
  • Strong organizational and problem-solving skills.
  • Bachelor's degree or equivalent experience preferred.

SkyChefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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