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Service Experience Manager Jobs in Toronto, ON (NOW HIRING)

Delta Plumber

Customer Experience Manager

Vaughan, ON · On-site

CA$20 - CA$30/hr (+ commission)

We're looking for a Customer Experience Manager to ensure every customer receives exceptional service while supporting our plumbing team. Responsibilities: * Manage and support field plumbers ...

Impact Kitchen

Guest Experience Manager

Toronto, ON · On-site

CA$50K/yr

Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to ... GUEST EXPERIENCE MANAGER As a Guest Experience Manager (GEM) at Impact Kitchen you set the ...

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Service Experience Manager information

What is the difference between Service Experience Manager vs Customer Service Supervisor?

AspectService Experience ManagerCustomer Service Supervisor
CredentialsRelevant certifications in customer experience, management, or related fieldsCustomer service or related certifications often preferred
Work EnvironmentOversees multiple teams, focuses on overall service quality and experienceManages frontline customer service staff directly
Industry UsageCommon in industries emphasizing customer experience and brand loyaltyWidely used in retail, hospitality, and call centers
Search/Comparison IntentFocuses on strategic customer experience managementFocuses on day-to-day customer service supervision

The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.

How do you become a Service Experience Manager?

To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.

What is a Service Experience Manager?

A Service Experience Manager is responsible for overseeing and improving customer service interactions to ensure a positive experience. They analyze service metrics, develop strategies to enhance customer satisfaction, and often collaborate with teams to implement service standards and training programs.

What cities near Toronto, ON are hiring for Service Experience Manager jobs?

Cities near Toronto, ON with the most Service Experience Manager job openings:

Service Experience Manager jobs near you

Customer Experience Manager

Delta Plumber

Vaughan, ON • On-site

CA$20 - CA$30/hr (+ commission)

Full-time

Re-posted 3 days ago

Job description

We’re looking for a Customer Experience Manager to ensure every customer receives exceptional service while supporting our plumbing team.


Responsibilities:


* Manage and support field plumbers.

* Follow up with customers after service.

* Handle customer inquiries and resolve concerns.

* Monitor service quality and technician performance.

* Encourage customer reviews and referrals.

* Assist with scheduling and daily operations.


Qualifications:


* Strong communication and leadership skills.

* Customer service or management experience.

* Organized, reliable, and able to multitask.

* Plumbing or home service experience is an asset.

Company Description

We are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service.
Our team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development.