SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
Service Experience Advisor We are currently seeking a self-motivated, results oriented Service ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
Service Experience Advisor We are currently seeking a self-motivated, results oriented Service ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Houston, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Houston, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
Quick apply
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Houston, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Houston, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
Quick apply
SERVICE EXPERIENCE ADVISOR
Dallas, TX · On-site
The Service Experience Advisor is the customer's first point of contact for technical service at ... Obtain required certifications as directed by management * Keep a clean, organized, and customer ...
Guest Service Experience
Lubbock, TX · On-site
$11.50 - $14.50/hr
GS Supervisor and Team Management Schedule: Part-Time | Flexible Schedule | Weekends & Peak Events Required ABOUT ADVENTURE PARK Our Mission We will provide the highest quality of fun, food ...
Guest Service Experience
Lubbock, TX · On-site
$11.50 - $14.50/hr
GS Supervisor and Team Management Schedule: Part-Time | Flexible Schedule | Weekends & Peak Events Required ABOUT ADVENTURE PARK Our Mission We will provide the highest quality of fun, food ...
Guest Service Experience
Lubbock, TX · On-site
$13 - $16.50/hr
GS Supervisor and Team Management Schedule: Part-Time | Flexible Schedule | Weekends & Peak Events Required ABOUT ADVENTURE PARK Our Mission We will provide the highest quality of fun, food ...
Guest Service Experience
Lubbock, TX · On-site
$13 - $16.50/hr
GS Supervisor and Team Management Schedule: Part-Time | Flexible Schedule | Weekends & Peak Events Required ABOUT ADVENTURE PARK Our Mission We will provide the highest quality of fun, food ...
Customer Experience Manager
Austin, TX · On-site
Client Experience Manager Position Overview Once a client is onboarded, the Client Experience ... services experience is a plus. * Proficiency with Microsoft Office Suite. * Highly organized ...
New
Customer Experience Manager
Austin, TX · On-site
Client Experience Manager Position Overview Once a client is onboarded, the Client Experience ... services experience is a plus. * Proficiency with Microsoft Office Suite. * Highly organized ...
New
Guest Experience Manager
Georgetown, TX · On-site
$30K - $34K/yr
Champion a culture of hospitality and service excellence across assigned departments. * Ensure all ... Experience managing multiple revenue centers preferred * Strong understanding of KPI reporting and ...
Quick apply
Guest Experience Manager
Georgetown, TX · On-site
$30K - $34K/yr
Champion a culture of hospitality and service excellence across assigned departments. * Ensure all ... Experience managing multiple revenue centers preferred * Strong understanding of KPI reporting and ...
Experience Manager
El Paso, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
El Paso, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Amarillo, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Amarillo, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Client Experience Manager
Houston, TX · On-site
$100 - $125/hr
We are seeking a Client Experience Manager to join the world's leading chauffeured services company. With offices in Houston and London, we serve top-tier clients across the globe and set the ...
Client Experience Manager
Houston, TX · On-site
$100 - $125/hr
We are seeking a Client Experience Manager to join the world's leading chauffeured services company. With offices in Houston and London, we serve top-tier clients across the globe and set the ...
Experience Manager
Arlington, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Arlington, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Crossroads, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Crossroads, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Service Experience Manager information
What is the difference between Service Experience Manager vs Customer Service Supervisor?
| Aspect | Service Experience Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant certifications in customer experience, management, or related fields | Customer service or related certifications often preferred |
| Work Environment | Oversees multiple teams, focuses on overall service quality and experience | Manages frontline customer service staff directly |
| Industry Usage | Common in industries emphasizing customer experience and brand loyalty | Widely used in retail, hospitality, and call centers |
| Search/Comparison Intent | Focuses on strategic customer experience management | Focuses on day-to-day customer service supervision |
The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.
How do you become a Service Experience Manager?
To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.
What is a Service Experience Manager?
A Service Experience Manager is responsible for overseeing and improving customer service interactions to ensure a positive experience. They analyze service metrics, develop strategies to enhance customer satisfaction, and often collaborate with teams to implement service standards and training programs.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Micro Center rating
6.7
Based on 55 frontline employees who took The Breakroom Quiz
15th of 30 rated technology retailers
Job description
We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.
This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
MAJOR RESPONSIBILITIES:
EDUCATION & EXPERIENCE:
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.
This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.
MAJOR RESPONSIBILITIES:
- Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
- Listen actively to customer concerns and guide them through appropriate service solutions and offerings
- Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
- Clearly communicate estimated pricing, timelines, and expectations at time of check-in
- Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
- Process service and point of sale transactions accurately and completely
- Maintain minimum attachment rates and productivity standards
- Stay informed of current promotions and attachment opportunities
- Provide timely, professional updates to customers regarding service status
- Obtain required certifications as directed by management
- Keep a clean, organized, and customer-ready workspace
EDUCATION & EXPERIENCE:
- High School diploma or equivalent
- No prior technical experience required
- Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
- Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with Company Match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Benefits
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About Micro Center
Sourced by ZipRecruiter
Industry
Retail
Company size
1,001 - 5,000 Employees
Headquarters location
Hilliard, OH, US