Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Frisco, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Frisco, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
$60 - $80/hr
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Conroe, TX · On-site
$60 - $80/hr
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Bee Cave, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Bee Cave, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Arlington, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Arlington, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
El Paso, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
El Paso, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Client Experience Manager
Houston, TX · On-site
We are seeking a Client Experience Manager to join the world's leading chauffeured services company. With offices in Houston and London , we serve top-tier clients across the globe and set the ...
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Client Experience Manager
Houston, TX · On-site
We are seeking a Client Experience Manager to join the world's leading chauffeured services company. With offices in Houston and London , we serve top-tier clients across the globe and set the ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Burleson, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Burleson, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Brownwood, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Brownwood, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Bee Cave, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Bee Cave, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Crossroads, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Crossroads, TX · On-site
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Position The Experience Manager will oversee all studio functionality from sales to studio ... Independently make decisions related to high level customer service * Maintain cleanliness and ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Experience Manager
Houston, TX · On-site
The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures ...
Service Experience Manager information
What is the difference between Service Experience Manager vs Customer Service Supervisor?
| Aspect | Service Experience Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant certifications in customer experience, management, or related fields | Customer service or related certifications often preferred |
| Work Environment | Oversees multiple teams, focuses on overall service quality and experience | Manages frontline customer service staff directly |
| Industry Usage | Common in industries emphasizing customer experience and brand loyalty | Widely used in retail, hospitality, and call centers |
| Search/Comparison Intent | Focuses on strategic customer experience management | Focuses on day-to-day customer service supervision |
The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.
How do you become a Service Experience Manager?
To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.
What is a Service Experience Manager?
A Service Experience Manager is responsible for overseeing and improving customer service interactions to ensure a positive experience. They analyze service metrics, develop strategies to enhance customer satisfaction, and often collaborate with teams to implement service standards and training programs.
Part-time
Re-posted 7 days ago
Job description
About Us
A national leader in luxury fitness is looking for amazing talent to join our team and seeking a motivated Experience Manager to lead our studio to success! This position will be based in the DENTON, TX area.
Position
The Experience Manager will oversee all studio functionality from sales to studio operations.
What Were Looking For
- 2+ years of fitness sales or relevant sales experience preferred
- Confident in generating personal sales and supervising Sales Reps
- Ability to manage and drive multiple revenue streams including memberships and retail
- Previous management or supervisory experience preferred
- Must have excellent communication and strong interpersonal skills in person and over the phone
- Must be solution-based and results oriented, competitive spirit
- Ability to recognize areas of improvement and make changes using good judgment
- An affinity and passion for fitness
- Solid writing and grammar skills
- Highly organized, proficient in data management, ability to prioritize and meet deadlines
- Professional, punctual, reliable and neat and organized
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information
- Ability to work harmoniously with co-workers, clients and the general public
- Proficiency with computers and Studio software
- College Degree Preferred
- *This is a part-time position. Candidate must be able to work a flexible schedule with nights and weekend availability.
What You'll Do
- Lead generation including Grass Roots Marketing and networking
- Implement sales process to schedule prospects into introductory classes
- Membership and retail sales
- Manage staff schedule
- Supervise Experience Coordinators
- Hire/Manage all Experience Coordinators
- Independently make decisions related to high level customer service
- Maintain cleanliness and organization of the studio
- Enforce studio policies and procedures
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
- Any other duties as assigned
Why You'll Love Working Here
- This position offers a very competitive base rate plus bonuses if all goals are met
- Complimentary Fitness Membership while employed
- Employee Retail Discounts
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.