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Service Experience Manager Jobs in Nebraska (NOW HIRING)

Q2

Customer Experience Manager

Lincoln, NE

  • Medical

Consults with other team members (project management/services/support/clientcare) to be sure mutual ... EXPERIENCE AND KNOWLEDGE * Typically requires a Bachelor's degree and a minimum of 5 years of ...

Husch Blackwell LLP

People Experience Manager

Omaha, NE · Hybrid

$105K - $105K/yr

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations ... The People Experience Manager will lead and develop a team of People Business Partners serving our ...

Posted today

MMT Ambulance

Benefits & Employee Experience Manager

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Benefits & Employee Experience Manager For more than 35 years, MMT Ambulance has been putting Medicine in Motion through reliable patient transportation services for leading healthcare organizations.

Industrious

Workplace Experience Manager - Bellevue

Bellevue, NE · On-site

$108K - $110K/yr

  • Medical

  • Retirement

  • PTO

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated ... As the Workplace Experience Manager, you will be much more than an office administrator-you are the ...

MMT Ambulance

Benefits & Employee Experience Manager

Omaha, NE · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Benefits & Employee Experience Manager For more than 35 years, MMT Ambulance has been putting Medicine in Motion through reliable patient transportation services for leading healthcare organizations.

MMT AMBULANCE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Benefits & Employee Experience Manager For more than 35 years, MMT Ambulance has been putting Medicine in Motion through reliable patient transportation services for leading healthcare organizations.

Q2

Senior Customer Experience Manager

Lincoln, NE

  • Medical

Maintain clear communication and a shared plan of client service with assigned CSM(s). * Vet ... management or client service roles. * Experience in banking or banking software environments ...

Olsson

Client Manager - Transmission and Distribution

Lincoln, NE · On-site

$133K - $198K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead client service efforts, ensuring exceptional project execution and satisfaction. * Uncover ... A passion for client success and relationship building. * 8+ years of experience in client ...

Olsson

Client Manager - Transmission and Distribution

Omaha, NE · On-site

$133K - $198K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead client service efforts, ensuring exceptional project execution and satisfaction. * Uncover ... A passion for client success and relationship building. * 8+ years of experience in client ...

Nexora Talent

Remote- Customer Experience Service

Omaha, NE · Remote

$15.25 - $20.75/hr

In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion. You will work with ...

Compass Group

Customer Service Manager II - Omaha, NE

Omaha, NE · On-site

$60K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We combine food, service, and experience backed by industry-leading technology to help companies ... The Customer Service Manager (CSM ) is responsible for delivering exceptional customer service ...

Canteen

Customer Service Manager II - Omaha, NE

Omaha, NE · On-site

$60K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We combine food, service, and experience backed by industry-leading technology to help companies ... The Customer Service Manager (CSM ) is responsible for delivering exceptional customer service ...

Compass Group

Customer Service Manager II - Omaha, NE

Omaha, NE · On-site

$60K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We combine food, service, and experience backed by industry-leading technology to help companies ... The Customer Service Manager (CSM ) is responsible for delivering exceptional customer service ...

Compass Group

Customer Service Manager II - Omaha, NE

Omaha, NE · On-site

$60K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We combine food, service, and experience backed by industry-leading technology to help companies ... The Customer Service Manager (CSM ) is responsible for delivering exceptional customer service ...

Gene Steffy Auto Group

Service Advisor

Fremont, NE

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience

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Service Experience Manager information

What is a Service Experience Manager?

A Service Experience Manager is responsible for overseeing and improving customer service interactions to enhance overall satisfaction. They analyze service processes, lead teams, and implement strategies to ensure a positive customer experience, often using tools like customer feedback systems and performance metrics.

How do you become a Service Experience Manager?

To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.

What is the difference between Service Experience Manager vs Customer Service Supervisor?

AspectService Experience ManagerCustomer Service Supervisor
CredentialsRelevant certifications in customer experience, management, or related fieldsCustomer service or related certifications often preferred
Work EnvironmentOversees multiple teams, focuses on overall service quality and experienceManages frontline customer service staff directly
Industry UsageCommon in industries emphasizing customer experience and brand loyaltyWidely used in retail, hospitality, and call centers
Search/Comparison IntentFocuses on strategic customer experience managementFocuses on day-to-day customer service supervision

The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.

Service Experience Manager jobs near you
Infographic showing various Service Experience Manager job openings in Nebraska as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution.

Guest Experience Manager

South Sioux City Marriott Riverfront

South Sioux City, NE

$17.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Position Summary

The Experience Manager ensures that guests don’t just stay with us — they remember us.

This role is responsible for elevating the guest experience with a strong emphasis on arrivals, meetings & events, and high-impact moments.

The Experience Manager partners closely with Sales, Events, Food & Beverage, and Operations to bring intentional experiences to life that drive guest satisfaction, repeat business, and positive reputation.

Key Responsibilities

Guest & Event Experience

    • Serve as the on-property owner of the guest journey, from arrival through departure.
    • Elevate meeting, group, and event experiences through intentional welcome moments, amenities, and service touches.
    • Identify opportunities to surprise and delight guests in ways that align with brand standards and revenue goals.

Meetings & Group Support

    • Partner with Sales and Event Services to enhance prearrival planning and onsite execution for meetings and events.
    • Create scalable experience standards (welcome kits, signage moments, themed breaks, activations).

Brand Activation & Programming

    • Lead property-level experiential initiatives including seasonal activations, themed events, partnerships, and community-facing experiences.
    • Collaborate with Marketing and F&B on experiential promotions (ex: culinary moments, lobby activations, holiday programming).
    • Ensure experiences support Marriott brand intent while feeling authentic to the local market.

Service Recovery & Reputation

    • Support leadership in service recovery for escalated guest concerns with a focus on turning challenges into loyalty moments.
    • Monitor guest feedback trends (surveys, reviews) and translate insights into experience improvements.
    • Proactively identify friction points in the guest experience and propose solutions.

CrossDepartment Collaboration

    • Work laterally with Front Office, Banquets, Housekeeping, F&B, and Engineering to align experience execution.
    • Partner with Sales & Marketing on storytelling, photos, and content opportunities tied to experiences.

Qualifications

    • Exceptional interpersonal and communication skills.
    • Highly organized with strong follow-through.
    • Creative mindset with the ability to execute ideas realistically.
    • Calm, professional presence in fast-paced or high-visibility environments.

Key Competencies

    • Guest-centric mindset
    • Cross-functional leadership (without direct authority)
    • Event execution excellence
    • Problem-solving & service recovery
    • Brand storytelling
    • Attention to detail

Benefits

  • Competitive Pay
  • Medical, Dental and Vision Insurance
  • PTO
  • Sick time
  • 401(k) Retirement Savings Plan
  • Hotel Room Discounts
  • Ongoing Training and Career Development

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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