Service Advisor
Fremont, NE · On-site
Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience
Service Advisor
Fremont, NE · On-site
Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience
Service Advisor
Fremont, NE · On-site
Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience
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Service Advisor
Fremont, NE · On-site
Maintain CSI-focused service experience * Manage multiple repair orders simultaneously in a high-volume environment Qualifications Preferred: * Previous automotive service advising experience
Service Account Manager, Client Experience
Omaha, NE · On-site
$89K - $148K/yr
Experience working for an MSP or CSP desired 3-5 years' experience in account management or customer service General understanding of technology terminology, roles, and workstreams Bachelor's Degree ...
Service Account Manager, Client Experience
Omaha, NE · On-site
$89K - $148K/yr
Experience working for an MSP or CSP desired 3-5 years' experience in account management or customer service General understanding of technology terminology, roles, and workstreams Bachelor's Degree ...
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. **PREFERRED COMPETENCIES AND QUALIFICATIONS
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. **PREFERRED COMPETENCIES AND QUALIFICATIONS
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. PREFERRED COMPETENCIES AND QUALIFICATIONS:
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. PREFERRED COMPETENCIES AND QUALIFICATIONS:
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. PREFERRED COMPETENCIES AND QUALIFICATIONS:
Service Coordinator Order Experience I
Lincoln, NE · On-site
$15.75 - $20.50/hr
Other duties as assigned by manager. * Utilize Numotion Leadership Principles to perform the job ... Minimum one year of customer service experience. PREFERRED COMPETENCIES AND QUALIFICATIONS:
Experienced Service Advisor
Roca, NE · On-site
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
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Experienced Service Advisor
Roca, NE · On-site
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
Experienced Service Advisor
Roca, NE · On-site
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
Experienced Service Advisor
Roca, NE · On-site
Deliver a smooth, engaging service experience that builds trust and drives return visits * Identify ... Use CRM and scheduling tools to track leads, appointments, and service outcomes * Support team ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route ... Prior customer service experience * Ability problem solve and handle a variety customer service ...
Manager, Knowledge & AI Service
Omaha, NE · Hybrid
$69K - $140K/yr
Overview PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha ... Practical experience with Knowledge Management concepts is required. * Expertise in Natural ...
Manager, Knowledge & AI Service
Omaha, NE · Hybrid
$69K - $140K/yr
Overview PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha ... Practical experience with Knowledge Management concepts is required. * Expertise in Natural ...
Remote Customer Experience Coordinator
Omaha, NE · Remote
$17.25 - $22.50/hr
In this role, you will support clients by coordinating services, answering questions, and ensuring ... Ability to manage multiple tasks in a fast-paced environment. * Comfortable using computers, online ...
Remote Customer Experience Coordinator
Omaha, NE · Remote
$17.25 - $22.50/hr
In this role, you will support clients by coordinating services, answering questions, and ensuring ... Ability to manage multiple tasks in a fast-paced environment. * Comfortable using computers, online ...
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are ...
Service Advisor
Columbus, NE · On-site
... managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience ...
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Service Advisor
Columbus, NE · On-site
... managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience ...
Service Advisor
Columbus, NE · On-site
... managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience ...
Quick apply
Service Advisor
Columbus, NE · On-site
... managing manufacturer warranty and recall claims. The ideal candidate thrives in a fast-paced powersports environment, communicates clearly and professionally, and ensures seamless service experience ...
Sales and Service Agent Remote
Beaver City, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
New
Quick apply
Sales and Service Agent Remote
Beaver City, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
New
Sales and Service Agent Remote
Humboldt, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Sales and Service Agent Remote
Humboldt, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Sales and Service Agent Remote
Glenvil, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
New
Quick apply
Sales and Service Agent Remote
Glenvil, NE · Remote
$69K/yr
Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
New
Service Experience Manager information
What is a Service Experience Manager?
A Service Experience Manager is responsible for overseeing and improving customer service interactions to enhance overall satisfaction. They analyze service processes, lead teams, and implement strategies to ensure a positive customer experience, often using tools like customer feedback systems and performance metrics.
How do you become a Service Experience Manager?
To become a Service Experience Manager, candidates typically need a bachelor's degree in business, management, or a related field, along with several years of experience in customer service or operations management. Developing strong leadership, communication, and problem-solving skills, as well as familiarity with customer experience tools and methodologies, is essential for this role.
What is the difference between Service Experience Manager vs Customer Service Supervisor?
| Aspect | Service Experience Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant certifications in customer experience, management, or related fields | Customer service or related certifications often preferred |
| Work Environment | Oversees multiple teams, focuses on overall service quality and experience | Manages frontline customer service staff directly |
| Industry Usage | Common in industries emphasizing customer experience and brand loyalty | Widely used in retail, hospitality, and call centers |
| Search/Comparison Intent | Focuses on strategic customer experience management | Focuses on day-to-day customer service supervision |
The Service Experience Manager typically has a broader, strategic role, overseeing overall customer experience initiatives, while the Customer Service Supervisor manages frontline staff and handles daily customer interactions. Both roles require customer service skills, but the Service Experience Manager emphasizes experience improvement at a higher level.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 23 days ago
Job description
Position Overview
We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.
This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.
Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.
Key Responsibilities
Preferred:
Also Considered:
Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.
Schedule
We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.
We are seeking a motivated and customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a seamless experience from vehicle drop-off through delivery.
This is a fast-paced, performance-driven role that requires strong communication skills, organization, and the ability to manage multiple priorities throughout the day.
Automotive experience needed for this role. We are willing to train the right candidate with strong customer service and sales aptitude.
Key Responsibilities
- Greet customers promptly and professionally
- Accurately document customer concerns and vehicle information
- Communicate repair recommendations clearly and confidently
- Provide cost estimates and secure customer authorization
- Coordinate workflow with technicians and parts department
- Provide proactive status updates to customers
- Review completed repairs and invoices with customers
- Handle warranty, customer-pay, and internal repair orders
- Maintain CSI-focused service experience
- Manage multiple repair orders simultaneously in a high-volume environment
Preferred:
- Previous automotive service advising experience
- Knowledge of vehicle maintenance and repair terminology
- Experience with dealership management systems (DealerTrack)
Also Considered:
- Strong background in retail, hospitality, or commissioned sales
- Proven customer service experience
- Ability to upsell services professionally and ethically
- Strong communication and interpersonal skills
- Sales confidence without being pushy
- High level of organization and follow-through
- Ability to stay calm under pressure
- Accountability and attention to detail
- Team-oriented mindset
- Reliable attendance and punctuality
- Competitive base pay + performance-based bonus
- Free Health Insurance (Dental and Vision are also available)
- Paid time off
- 401(k)
- Ongoing training and career advancement opportunities
Top performers are highly compensated. This role rewards individuals who take ownership of their results and provide exceptional customer experiences.
Schedule
- Full-time (7:00am-5:30pm)
- Saturdays required - (7:00am-12:00pm, rotating schedule)
We are committed to building a high-performance service team that values professionalism, integrity, and growth. If you thrive in a fast-paced environment and enjoy helping customers, we want to speak with you.
About Gene Steffy Auto Group
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
11 - 50 Employees
Headquarters location
Fremont, NE, US
Year founded
1981