Service Excellence Manager Jobs in Washington (NOW HIRING)

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Program Manager to join our security business unit.

• Driving the growth of the Data Center Service business through proactive customer engagement and operational excellence.
• Managing service operations, scheduling, and resource planning to ensure timely and efficient execution.
• Developing and mentoring service personnel while maintaining a strong focus on safety, quality, and customer satisfaction.
• Partnering with Sales, Program Management, and Operations to identify and pursue additional service opportunities within existing and new customer accounts.
• Establishing consistent service delivery processes, performance metrics, and financial accountability to improve profitability and customer retention.
• Supporting strategic expansion into new markets as our Data Center Service portfolio continues to grow.

• Bachelor's degree in a relevant field (e.g., engineering, business management) or equivalent work experience
• Proven experience (5+ years) in service management, preferably in the security technology industry
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Proficiency in using service management software and tools
• Analytical mindset with a focus on continuous improvement
• Ability to travel up to 30% out of state as needed to support national service operations

• Previous experience in the electronic security integration, service industry or a closely related field.
• Associate's or Bachelor's degree in Business, Construction Management, or a related discipline preferred.
• Proven experience leading and developing service teams across a large geographic region.
• Strong operational leadership skills with experience managing field service personnel, scheduling, customer satisfaction, and financial performance.
• Experience supporting mission-critical environments, data centers, or other high-availability facilities is strongly preferred.
• Demonstrated ability to build high-performing teams, improve operational processes, and drive service business growth.
• Excellent communication, organizational, and customer relationship management skills.
• Ability to collaborate effectively with Sales, Program Management, Operations, and Executive Leadership to support strategic business objectives.

The salary range for this position is $130,000 - $150,000 annually . The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.