ZipRecruiter

Log In

1

Service Excellence Manager Jobs in Washington (NOW HIRING)

STK Washington DC

Front of House Manager

Washington, DC · On-site

$75K - $80K/yr

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

... service * Provide analytical insights to support data-driven decision-making and enhance ... Strong background in cross-functional project management, working with teams across various ...

The Dupont Circle Hotel

Bar Manager

Washington, DC

This position oversees all aspects of beverage service, including staff development, cocktail innovation, inventory management, service excellence, and profitability. The Bar Manager serves as a ...

Goodwin Recruiting

Kitchen Manager

Baltimore, MD · On-site

This is an exciting opportunity to join a high-visibility location where service excellence and a supportive culture are prioritized. Kitchen Manager Benefits & Compensation * Healthcare coverage

Checkers & Rally's

Shift Manager

Manassas, VA

$14 - $17.75/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Red Gate Group

Portfolio Manager

Washington, DC · On-site

Description We are seeking a Portfolio Manager to support the Defense Intelligence Agency (DIA) CIO ... Join our team and be part of an organization that values both service excellence and employee ...

Checkers & Rally's

Shift Manager

Landover, MD

$15 - $19/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Camp Springs, MD

$16.25 - $20.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Gaithersburg, MD

$16.25 - $20.75/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Manassas, VA

$15 - $19/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

District Heights, MD · On-site

$16 - $20.25/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Linthicum, MD · On-site

$14.75 - $18.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Marlow Heights, MD · On-site

$16.25 - $20.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Woodbridge, VA · On-site

$14.75 - $18.75/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Laurel, MD · On-site

$15 - $19/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

Checkers & Rally's

Shift Manager

Glen Burnie, MD

$14.50 - $18.50/hr

The Shift Manager will support the restaurant and General Manager to ensure we are 1st Choice for ... Commitment to our core values of integrity, service, excellence, and courage to be bold & grow WHAT ...

previous page

Showing results 41-60

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Washington

Service Excellence Manager information

See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service excellence manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service excellence manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Washington? For Service Excellence Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Washington look for? The top searched job categories for Service Excellence Manager jobs in Washington are:
What cities in Washington are hiring for Service Excellence Manager jobs? Cities in Washington with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

Front of House Manager

STK Washington DC

Washington, DC • On-site

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Why Join Our Team?

  • Industry-Leading Compensation:
    • Opportunities for Merit-Based Raises & Performance Incentives – Rewarding dedication, skill, and excellence in the Vibe Dining Experience.
    • Up to 10% of the base salary in performance-based bonuses
  • Comprehensive Benefits Package
    • Medical, Dental, and Vision Insurance
    • Group Life and Disability Insurance
    • Group Accident, Hospital Indemnity, and Critical Illness Insurance
    • Traditional and Roth 401(k) Plan
  • Exclusive Perks & Growth Opportunities
    • Employee Dining Discounts and/or Complimentary Onsite Meals
    • Career Development & Limitless Growth Opportunities
    • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
    • Paid Time Off
    • Employee Assistance Program (EAP)
    • Commuter and Dependent Care Benefits

What You’ll Do

As a Restaurant Manager with THE ONE GROUP, you will be responsible for overseeing daily front-of-house and back-of-house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You’ll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high-energy dining atmosphere.

Key Responsibilities

  • Operations Leadership
    • Oversee daily restaurant operations, including front-of-house and back-of-house management
    • Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience
    • Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations
    • Organize and supervise staff shifts, ensuring optimal floor coverage
    • Implement and uphold company policies and hospitality standards
  • Team Development & Staffing
    • Recruit, hire, and onboard top talent to build and maintain a high-performance team
    • Train and mentor employees in customer service best practices and operational excellence
    • Conduct performance appraisals and provide constructive feedback to improve productivity
    • Foster team morale and motivation, ensuring a collaborative and high-energy work environment
  • Guest Satisfaction & Brand Development
    • Deliver superior service and maximize customer satisfaction
    • Handle guest concerns with professionalism and efficiency, ensuring positive resolutions
    • Uphold THE ONE GROUP’s brand image and develop initiatives to enhance its local presence
    • Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships
    • Recommend creative ways to attract new guests, including social media engagement and promotions
  • Financial & Business Performance
    • Monitor restaurant revenue and expenses, ensuring profitability and cost control
    • Identify areas to optimize sales, reduce waste, and improve overall financial performance
    • Work with leadership to develop marketing and promotional strategies to increase guest traffic
    • Create detailed reports on weekly, monthly, and annual revenues and expenses
    • Maintain oversight of inventory and ensure effective purchasing strategies

What We’re Looking For

  • Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager
  • Strong customer service background with a focus on guest experience and operational excellence
  • Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients
  • Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.)
  • Strong leadership, communication, and problem-solving skills
  • Acute financial management skills, with experience handling budgets and P&L reports

Why STK is Your Next Career Move

This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!

We use eVerify to confirm U.S. Employment eligibility.