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Service Excellence Manager Jobs in Washington (NOW HIRING)

Roda

Service Manager

Rockville, MD · On-site

$90K - $100K/yr

Has incredibly high standards of customer service and operational excellence * Manages the flow of work to optimize same-day completions, customer experience, and logistics expense * Active in ...

Excelsior Pay Group

Payroll Manager

Ashburn, VA

Evaluate workforce management system changes required for clients and implement and test required ... Utilize all internal tools & defined processes to ensure optimal productivity, service excellence ...

Sharp Details

Service Hub Manager

Sterling, VA · On-site

... excellence. RESPONSIBILITIES * Oversee the operations of the airport's service hub, ensuring ... Manage and coordinate various service departments within the hub * Develop and implement strategies ...

STK Washington DC

Manager

Washington, DC · On-site

Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience * Monitor product quality, vendor relationships, and compliance with sanitation and safety ...

JANSON

Program Manager

Fairfax, VA · On-site

The ideal candidate will bring demonstrated experience managing construction, facilities ... service excellence. BENEFITS INCLUDE: · 401K with matching incentive · Short and Long-term ...

JLL

Project Manager

Arlington, VA

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Reporting to the BMO Process Excellence Manager, you will work closely with the product owner and ...

Pavion

Service Program Manager

Ashburn, VA · On-site

$130K - $150K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Washington

Service Excellence Manager information

See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service excellence manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service excellence manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Washington? For Service Excellence Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Washington look for? The top searched job categories for Service Excellence Manager jobs in Washington are:
What cities in Washington are hiring for Service Excellence Manager jobs? Cities in Washington with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

On-Site Maintenance Leader Resident Service Excellence

Acento Real Estate Partners LLC.

Triangle, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Acento Real Estate Partners LLC is seeking a proactive Service Manager to oversee all maintenance operations and lead the on-site service team. You'll be hands-on, coordinating daily tasks and ensuring high-quality work while fostering teamwork and reliability. With 5+ years in property maintenance and supervisory experience, you'll drive safety, scheduling, and resident satisfaction while maintaining systems across multifamily communities. Excellent leadership and communication are essential. #J-18808-Ljbffr

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