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Service Excellence Manager Jobs in Washington (NOW HIRING)

OWL Services

Service Technician

Waldorf, MD · On-site

$25 - $30/hr

Who We Are OWL Services is the premier sales, installation, program management and service provider ... Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of ...

Red Gate Group

Program Manager

Washington, DC · On-site

Manage contractor personnel, assign work, and ensure successful delivery of program objectives ... Join our team and be part of an organization that values both service excellence and employee ...

Pavion

Service Program Manager

Ashburn, VA · On-site

$130K - $150K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

Excellent communication and customer-first mindset with a focus on service excellence * Strong leadership and team development skills * Ability to prioritize and manage multiple workloads effectively

Donohoe Hospitality

Front Office Manager

Arlington, VA

$62K/yr

This leader manages daily front-desk functions, drives service excellence, supports revenue and guest-satisfaction goals, and develops team members to perform at their best. The ideal candidate is a ...

Ruth's Chris Steak House

General Manager

Annapolis, MD · On-site

$75K - $90K/yr

Manage, supervise and coordinate all activities of one location of a Ruth's Chris Steak House ... Models hospitality and delivers service excellence * Identifies talent and develops potential

Ruth's Chris Steak House

General Manager

Odenton, MD · On-site

$75K - $90K/yr

Manage, supervise and coordinate all activities of one location of a Ruth's Chris Steak House ... Models hospitality and delivers service excellence * Identifies talent and develops potential

Auria

IT Service Delivery Manager

Reston, VA

$110K - $145K/yr

Excellent communication and customer-first mindset with a focus on service excellence * Strong leadership and team development skills * Ability to prioritize and manage multiple workloads effectively

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All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Washington

Service Excellence Manager information

See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service excellence manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service excellence manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are popular job titles related to Service Excellence Manager jobs in Washington? For Service Excellence Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Washington look for? The top searched job categories for Service Excellence Manager jobs in Washington are:
What cities in Washington are hiring for Service Excellence Manager jobs? Cities in Washington with the most Service Excellence Manager job openings:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

Service Quality Trainer

Michael & Son Services Inc.

Alexandria, VA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Service Quality Trainer
Position Overview
The Service Quality Trainer architects and leads the overarching customer experience and service excellence strategy across our entire trade operations. This individual contributor transforms technical service delivery into a premium brand differentiator by embedding elite, world-class hospitality standards into field and office operations.
Key Responsibilities:
Strategic Architecture
  • Establish premier service benchmarks for all customer-facing trade and support roles.
  • Assist with designing the end-to-end customer journey map from initial dispatch call to post-service follow-up.
  • Collaborate with executive leadership to align service behaviors with business growth goals.

Advanced Curriculum & Soft Skills Training
  • Build a comprehensive, scalable curriculum for field and office staff.
  • Translate luxury hospitality frameworks into practical, field-friendly communication steps.
  • Develop specialized modules for defusing high-stakes escalations and premium client management.

Metrics, Accountability & Quality Assurance
  • Partner with Service Managers to drive customer satisfaction metrics.
  • Audit service delivery via field ride-alongs, call monitoring, and "mystery shopper" programs.
  • Analyze operational data to identify performance gaps and deploy targeted training interventions.

Qualifications:
  • Experience: 10+ years of experience in luxury hospitality management and / or training management within residential services, HVAC, plumbing, or electrical sectors. Bachelor's Degree and / or certifications in Hospitality is preferred.
  • Luxury Background: Direct, verified prior employment with elite hospitality brands (e.g., Four Seasons, Ritz-Carlton).
  • Service Culture: Direct, verified training or employment experience with Disney or Disney-like service culture frameworks.
  • Industry: Proven success adapting hospitality principles to various industries specifically decentralized, field-based, or trade industries.

Skills:
  • Influence: Exceptional ability to gain buy-in and respect from seasoned trade professionals.
  • Data Literacy: Strong aptitude for translating customer feedback metrics into actionable training strategies.
  • Agility: Expert at pivoting training methods to support rapid business scaling or new trade lines.

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