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Service Excellence Manager Jobs in Washington (NOW HIRING)

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$67K - $87K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

GDIT

Service Desk Manager

Washington, DC · On-site

$110K - $149K/yr

As a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven ...

Sodexo

Patient Services Manager 2

Washington, DC · On-site

$65K - $75K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

New

Sodexo

Patient Services Manager 2

Washington, DC · On-site

$65K - $75K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

New

Sodexo

Patient Services Manager 2

Washington, DC

$65K - $75K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

New

Sodexo

Patient Services Manager 2

Washington, DC · On-site

$65K - $75K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

New

Pavion

Service Program Manager

Ashburn, VA · On-site

$130K - $150K/yr

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable ... Managing service operations, scheduling, and resource planning to ensure timely and efficient ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$52K - $65K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC

$52K - $65K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC · On-site

$52K - $65K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

Sodexo

Patient Services Manager 1

Washington, DC

$52K - $65K/yr

About the job Join a role that blends operational leadership with service excellence in a health ... Accountable for managing people, setting direction and deploying resources; typically is ...

OWL Services

Service Technician

Waldorf, MD · On-site

$25 - $30/hr

Who We Are OWL Services is the premier sales, installation, program management and service provider ... Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of ...

Red Gate Group

Program Manager

Washington, DC · On-site

Manage contractor personnel, assign work, and ensure successful delivery of program objectives ... Join our team and be part of an organization that values both service excellence and employee ...

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Showing results 21-40

All JobsService Excellence JobsService Excellence Manager JobsService Excellence Manager Jobs in Washington

Service Excellence Manager information

See Washington salary details

$37.4K

$79.2K

$134.2K

How much do service excellence manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service excellence manager in Washington is $79,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What are popular job titles related to Service Excellence Manager jobs in Washington?

For Service Excellence Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Excellence Manager jobs in Washington look for?

The top searched job categories for Service Excellence Manager jobs in Washington are:

What cities in Washington are hiring for Service Excellence Manager jobs?

Cities in Washington with the most Service Excellence Manager job openings:

Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in Washington as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $79,248 per year, or $38.1 per hour.

Member Service Associate

United Nations Federal Credit Union

Washington, DC • On-site

$46K - $55K/yr

Other

Re-posted 17 days ago

Job description

Why join this team
Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU's Code of Ethics & Business Conduct.
The position is onsite.
Washington, D.C. Salary Range - $46,608 - $55,000 annually; compensation is commensurate to geographic location.
What you'll do
• Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications.
• Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and compliance.
• Handle branch operational tasks such as mail management, scanning documents, receiving deliveries, branch operational logs for GCS instant issues, incoming credit cards from GCS and branch opening/closing logs.
• Respond to telephone calls and support branch staff in coordinating appointments and facilitating member needs.
• Participate in training programs and perform additional duties as assigned to support overall branch operations.
• Uphold UNFCU's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures, including:
- Maintain awareness of and report suspicious activity
- Complete all relevant BSA reports promptly and accurately (e.g. CTRs, SARs)
- Complete annual BSA/AML/OFAC training
What we're seeking
• High school diploma or equivalent.
• 1-2 years of experience in customer service.
• Bilingual in Spanish or French is required.
• Proficient in computers, including Microsoft Office applications.
• Knowledge of banking products and compliance with banking regulations.
• Strong interpersonal, verbal, and written communication skills.
• Detail-oriented with excellent organizational abilities.
What makes you stand out
• Committed to delivering exceptional service.
• Bilingual in Spanish or French is required.
Who we are
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

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