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Service Engineer Jobs in Buffalo, NY (NOW HIRING)

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Service Process Engineer

Getzville, NY · On-site

The Service Process Engineer is accountable for providing them with the appropriate solutions and support. PRINCIPAL DUTIES AND RESPONSIBILITIES * Drive a culture of Service Excellence, which results ...

QE Solar

Field Services Engineer

Buffalo, NY · On-site

$25 - $35/hr

QE Solar is known for an owner's mindset in delivering consistent quality and service to our ... As a Field Services Engineer, you are responsible for providing ongoing field services support to ...

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Servicenow CMDB Engineer

Buffalo, NY · On-site

Skill Set 1: ServiceNow engineering with a deep understanding of CMDB, CSDM and APM ... Skill Set 2: Should understand CMDB/CSDM relationships including Technical and Business Services ...

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See Buffalo, NY salary details

$19

$39

$64

How much do service engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for service engineer in Buffalo, NY is $39.16, according to ZipRecruiter salary data. Most workers in this role earn between $31.20 and $44.23 per hour, depending on experience, location, and employer.

What Is a Service Engineer?

A service engineer, also called a field service engineer, installs, repairs, and maintains equipment for clients. As a service engineer, you are the face of your company, traveling on-site to troubleshoot the issues your client has with the machinery. Depending on where your client is located, you may work in offices, factories, or health care facilities; indoor or outdoor areas; locally or overseas. You may specialize in a particular industry or type of equipment, but you need to have broad knowledge of mechanical, electrical, and technological principles. Service engineers may also collaborate with design teams to configure the proper machinery to fit each client’s needs and train employees in the organization to use the equipment.

What are the key skills and qualifications needed to thrive as a Service Engineer, and why are they important?

To thrive as a Service Engineer, you need a solid background in engineering principles, troubleshooting, and problem-solving, usually supported by a degree in engineering or a related technical field. Familiarity with diagnostic tools, maintenance management systems, and relevant certifications such as CompTIA A+ or manufacturer-specific training is often required. Strong communication, customer service orientation, and the ability to work independently help distinguish top performers in this role. These competencies ensure efficient technical support, high customer satisfaction, and reliable equipment performance.

What are some common challenges Service Engineers face when working on-site at client locations?

Service Engineers often encounter challenges such as diagnosing unfamiliar equipment issues quickly, adapting to various client environments, and managing multiple service requests simultaneously. Working on-site may require strong communication skills to explain technical solutions to non-technical clients and to collaborate effectively with client staff. Additionally, Service Engineers must be resourceful and flexible, as they may need to troubleshoot problems with limited tools or information, all while maintaining a professional and customer-focused attitude.

What is the difference between Service Engineer vs Maintenance Technician?

AspectService EngineerMaintenance Technician
Required CredentialsTypically technical degrees or certifications, such as HVAC, electrical, or mechanical certificationsVocational training or certifications in specific maintenance skills
Work EnvironmentCustomer sites, industrial facilities, or client locationsFactories, plants, or facility maintenance areas
Employer & Industry UsageManufacturing, HVAC, electronics, and industrial sectorsManufacturing plants, facilities management, and equipment maintenance
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob duties, skills, and career path differences

While both Service Engineers and Maintenance Technicians work in technical environments, Service Engineers often focus on installing, troubleshooting, and servicing equipment at client sites, requiring broader technical certifications. Maintenance Technicians primarily perform routine maintenance and repairs within facilities. The roles overlap in technical skills but differ in scope and work setting.

More about Service Engineer jobs
What are popular job titles related to Service Engineer jobs in Buffalo, NY? For Service Engineer jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Service Engineer jobs in Buffalo, NY look for? The top searched job categories for Service Engineer jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Service Engineer jobs? Cities near Buffalo, NY with the most Service Engineer job openings:
Service Engineer jobs near you
Infographic showing various Service Engineer job openings in Buffalo, NY as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 3% Part Time, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $81,454 per year, or $39.2 per hour.
Customer Service Engineer

Customer Service Engineer

Worldwide TechServices

Buffalo, NY • On-site

Full-time

Posted 5 days ago

Job description

Qualifications
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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