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Service Director Jobs in Springfield, IL (NOW HIRING)

Connection

Director Proposals

Springfield, IL · On-site

$138K - $179K/yr

... services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made ... We are seeking a strategic and results-driven Director of Proposals to lead and elevate our ...

HyVee

Market Grille Clerk

Springfield, IL · On-site

Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities

Hy-Vee, Inc.

Market Grille Clerk

Springfield, IL · On-site

Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers Positions that Report to you: None Primary Duties and Responsibilities

Hy-Vee, Inc.

Coffee Shop Barista

Springfield, IL · On-site

$15 - $17.25/hr

Food Service Director; Coffee Shop Department Manager Positions that Report to you: None Primary Duties and Responsibilities : * Provides prompt, efficient and friendly customer service by exhibiting ...

HyVee

Coffee Shop Barista

Springfield, IL · On-site

$15 - $17.25/hr

Food Service Director; Coffee Shop Department Manager Positions that Report to you: None Primary Duties and Responsibilities : * Provides prompt, efficient and friendly customer service by exhibiting ...

Sevita

Direct Support Professional

Springfield, IL · On-site

$19.45/hr

Mentor Community Services , a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Sevita

Direct Care Staff

Springfield, IL · On-site

$19.45/hr

Mentor Community Services , a part of the Sevita family, provides community-based services for ... Six months of experience in human services, direct care, or care coordination preferred * Skills:

Connection

Director Proposals

Springfield, IL · On-site

$138 - $179.67/hr

... services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made ... Responsibilities We are seeking a strategic and results-driven Director of Proposals to lead and ...

Villas at Lincoln

Director of Nursing DON

Lincoln, IL · On-site

$90K - $110K/yr

Director of Nursing (DON) At New Facilty Position Summary: New Facility Opening September 1, 2026 ... services to ensure the continuity of the residents' total regimen of care. · Perform ...

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All JobsService JobsService Director JobsService Director Jobs in Springfield, IL

Service Director information

See Springfield, IL salary details

$30.2K

$101.8K

$172.9K

How much do service director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service director in Springfield, IL is $101,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $118,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, IL? The most popular types of Service jobs in Springfield, IL are:
What job categories do people searching Service Director jobs in Springfield, IL look for? The top searched job categories for Service Director jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Service Director jobs? Cities near Springfield, IL with the most Service Director job openings:
Service Director jobs near you

Director Proposals

Connection

Springfield, IL • On-site

$138K - $179K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter.


We are seeking a strategic and results-driven Director of Proposals to lead and elevate our enterprise-wide proposal function. In this high-impact leadership role, you will oversee the development of compelling, compliant, and competitive responses to RFPs, bids, and other strategic pursuits across our Sales organization.

You will serve as the central leader guiding proposal strategy, driving cross-functional collaboration, and standardizing processes that improve efficiency, quality, and win rates. This role offers the opportunity to shape how we position our solutions, tell our story, and win business.

  • Lead enterprise-wide responses to RFPs, RFIs, and large, complex bid opportunities
  • Drive a consistent, scalable proposal development process across business units
  • Own high-priority pursuits, ensuring submissions are accurate, compelling, and on time
  • Partner with Sales, Solution Architects, and subject matter experts to develop winning strategies and narratives
  • Establish and lead a Deal Desk to evaluate and shape high-value opportunities
  • Build and maintain a centralized proposal knowledge base to improve efficiency and consistency
  • Implement governance, compliance standards, and post-deal review processes to drive continuous improvement
  • Lead proposal kickoff meetings, coordinate deliverables, and manage timelines and resources
  • Track win/loss metrics, analyze performance, and identify areas for improvement
  • Develop and mentor a high-performing proposal team, fostering a culture of collaboration, accountability, and excellence

USD $138,000.00/Yr.
USD $179,670.00/Yr.
  • Must have experience managing direct reports with full authority and responsibility for all aspects of people leadership, including hiring, firing, performance management, coaching, compensation decisions, employee relations, workforce planning, succession planning, and budget ownership.
  • Experience leading teams of staff writers and subcontractors in a complex, deadline-driven environment.
  • Proven experience managing private business and state and federal contract proposals with the demonstrated capability to take ownership and initiative over the entire proposal development life cycle, including managing proposal resources, teams of internal personnel from across the company, and subcontractors to deliver compliant, winning-quality, professionally designed proposal documents.
  • Experience leading full lifecycle proposal development processes, including but not limited to: pre-RFP solution development; proposal outlines; schedule; writing assignments; past performance; deal reviews; and proposal submission.
  • Experience working closely with growth leads and technical staff, including division sales leaders, subject matter experts, external consultants, and other writing support, to develop an understanding of, create, and persuasively articulate a winning solution.
  • Negotiation skills with ability to secure favorable contracts.
  • Process improvement inclinations and/or experience.
  • Experience working with Solution Architects to assist in development of technical solutions for proposals.
  • Experience managing oral presentations, technical demonstrations, and/or video proposals.
  • Experience working with and developing standardized sets of proposal development tools, templates, and processes.
  • Excellent written and verbal communication skills with people at all levels of the company, internal personnel, and subcontractors.
  • Excellent Interpersonal skills with the ability to build collaborative relationships.
  • Detail-oriented with meticulous attention to detail, with the ability to proofread for accuracy.
  • Strong problem-solving and decision-making capabilities.
  • Flexible with the ability to handle and prioritize multiple proposals.

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