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Service Director Jobs in Springfield, IL (NOW HIRING)

Yona Solutions

Food Services Director

Virden, IL

The Food Services Director organizes, plans, directs, controls, and supervises functions and ... Ensures that the food service operation is maintained in a clean, safe and sanitary manner ...

OnTray

Regional Dietary Consultant

Springfield, IL

$13.50 - $16.75/hr

The Regional Director provides guidance and motivation to Culinary Services Managers and Associates. The role is instrumental in establishing and maintaining effective customer/client rapport. Key ...

Township Officials of Illinois

Be Seen First

Director of Member Services

Springfield, IL · On-site

$60K - $70K/yr

Programs and Service * Build a team of committee members to assist in development and executing the ... Provides a report to the Board of Directors at the quarterly meetings. Advocacy and Association ...

Township Officials of Illinois

Be Seen First

Director of Member Services

Springfield, IL · On-site

$60K - $70K/yr

Programs and Service * Build a team of committee members to assist in development and executing the ... Provides a report to the Board of Directors at the quarterly meetings. Advocacy and Association ...

UHS

DIR - CLINICAL SVCS - BH

Springfield, IL · On-site

$95K - $120K/yr

The Director of Clinical Services provides the leadership and strategic planning of the clinical services programs offered at Lincoln Prairie Behavioral Health Center, ensuring programs meet the ...

UHS

DIR - CLINICAL SVCS - BH

Springfield, IL · On-site

The Director of Clinical Services provides the leadership and strategic planning of the clinical services programs offered at Lincoln Prairie Behavioral Health Center, ensuring programs meet the ...

Sedgwick

PRN Crisis Care Triage (RN)

Springfield, IL · On-site

Maintains communication with the customer, Client Service Director, and Claims Examiner providing timely updates on changes in injured worker status and FCM estimated time of arrival. * Communicates ...

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Service Director information

See Springfield, IL salary details

$30.2K

$101.8K

$172.9K

How much do service director jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service director in Springfield, IL is $101,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $118,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, IL? The most popular types of Service jobs in Springfield, IL are:
What job categories do people searching Service Director jobs in Springfield, IL look for? The top searched job categories for Service Director jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Service Director jobs? Cities near Springfield, IL with the most Service Director job openings:
Service Director jobs near you

Food Service Staff Member

Sangamon ROE Online Application Consortium

Springfield, IL

$14 - $18/hr

Full-time, Part-time

Re-posted 23 days ago

Job description

Position:  Part Time Cook-JH/HS
New Berlin Food Services is looking for energetic individuals to assist with the preparing and serving the breakfast and lunch programs.
Requirements:
  • Experience preferred but not required
  • Food Sanitation license preferred but not required upon hire (must be able to obtain)
  • Must submit to a background check
  • Have a current physical/TB on file
See the attachment for salary and benefit information.
Interested parties can apply on line via Applitrack or send/email resume to:
Heather Pidcock, Food Service Director
hpidcock@pretzelpride.com









Apply