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Service Director Jobs in Springfield, IL (NOW HIRING)

The Villas of Holly Brook

Wellness Director

Chatham, IL · On-site

$72K - $85K/yr

Supervise, develop, and schedule the resident services staff according to Company's policies ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

The Villas of Holly Brook

Wellness Director

Chatham, IL · On-site

$72K - $85K/yr

Supervise, develop, and schedule the resident services staff according to Company's policies ... Experience in direct patient care and assessments/observation of clinical conditions. * Experience ...

LifeStance Health

Clinical Director

Springfield, IL · On-site

$90K - $115K/yr

The Clinical Director will provide oversight and support for psychotherapy clinicians, engaging ... service delivery. * Provides onsite clinical consultation, expertise and support regarding clinical ...

Cedarhurst

Executive Director

Springfield, IL · On-site

... services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments ... The Executive Director, reporting directly to the Regional Director of Operations or Divisional ...

Avento Health

Regional Director IDD

Springfield, IL

$100K - $125K/yr

Promote person-centered services that reflect individual goals, needs, support plans, and safety requirements. * Monitor compliance with Illinois developmental disability regulations, waiver ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Springfield, IL

Service Director information

See Springfield, IL salary details

$30.2K

$101.8K

$172.9K

How much do service director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service director in Springfield, IL is $101,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $118,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, IL? The most popular types of Service jobs in Springfield, IL are:
What job categories do people searching Service Director jobs in Springfield, IL look for? The top searched job categories for Service Director jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Service Director jobs? Cities near Springfield, IL with the most Service Director job openings:
Service Director jobs near you

Transportation Director

Arc at Sangamon valley

Springfield, IL

$18 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Transportation Director

Job Summary:

The Transportation Director will schedule and coordinate transportation services for residents as well as provide the transportation of patients to and from hospitals, medical offices, dialysis centers and private residences in a safe, secure, and professional manner.

Essential Duties:

·      Provides a high level of customer service and assistance while transporting residents to and from activities, appointments, and other outings in accordance with safety standards.

·      Is responsible for the safety of residents at all times. Monitors resident safety on the bus, while boarding and departing the vehicle as well as the entrance and exit of buildings.

·      Responsible for general upkeep of the vehicle including inspections, regularly scheduled maintenance, and all required paperwork.

Benefits Offered:

  • Extremely low-cost Health, Dental, Vision, 401K, and more

  • $25,000 Company Paid Life Insurance – at no cost to you

  • Daily Pay - get your money when you want

  • Paid Vacations - rolls over each year

  • Paid Sick Time 

  • Paid Holidays

  • Tuition Reimbursement – we will pay for CNA and Nursing School

  • Daily, Weekly, Monthly Employee Appreciation Events

  • Birthday, Anniversary Celebrations

  • Full-time, Part-time, PRN available

  • Free Employee Assistance Programs - professional support & guidance on family, money, health, legal services and more

  • Huge Discounts at all major retailers (Walmart, Costco, etc.) at no cost to you

  • Virtual Visits with Doctors 24/7, without setting up additional accounts or appointments

  • Paid Break Time for Nursing Mothers

  • Time Off to Vote

 

Preferred Qualifications:

·      High school diploma or equivalent preferred.

·      Active Illinois Driver’s License, meeting DOT required vehicle licensure and physical.

·      Must be between the age of twenty-five (25) and seventy-four (74) per facility insurance requirements.

·      Experience as a bus or van driver preferred.