Service Director Jobs in Ruston, LA (NOW HIRING)

JOB SUMMARY/PURPOSE

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

Gas Service Tech I:

• Initiates gas service and perform leak investigations and repairs.
• Locates gas lines.
• Reads gas meters.
• Conduct load surveys.
• Completes work orders in system for documentation.
• Serves as First Responder in emergency situations.
• Conducts Cathodic Protection system monitoring activities.
• Conducts odorization activities.

Gas Service Tech II-III

• Including all the above duties in addition to the below.
• May instruct service employees as needed.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a high school education or GED.

Minimum experience required of the position

• Gas Service Tech I: Requires no prior related work experience.
• Gas Service Tech II: 2-4 years of experience in natural gas distribution service work.
• Gas Service Tech III: 4+ years of experience in natural gas distribution service work.

Minimum knowledge, skills and abilities preferred of the position

• Understand drivers of profitability.
• Use resources efficiently.
• Demonstrate an understanding of how day-to-day activities impact Delta Utilities bottom line.
• Proactively look for and implement ways to reduce or contain costs where appropriate.
• Knowledgeability of technology enhancements and the efficiencies it brings to company operations
• Seeking opportunities to get input from others for continuous improvement.
• Provide honest and courageous feedback to others.
• Seek out and be open to feedback from others.
• Inspires, motivates, and guides others toward achievement of growth and development goals
• Collaboration – Eliminate boundaries and drive common goals.
• Share information proactively with others in order to achieve shared goals.
• Collaborates openly with others as a team player to accomplish company/organization objectives.
• Demonstrates understanding of the impact of our own actions on other team members and/or other departments.
• Demonstrates behavior that allows others to contribute to their full potential.
• Connecting, Listening, and Sharing – Maintain open, active, two-way communication
• Proactively sharing and seeking out ideas with others.
• Demonstrate openness and accessibility to others.
• Share thoughts and feelings in a direct, genuine, and respectful way.
• Demonstrate what you have listened to and understand others’ points of view.
• Actively seek diverse perspectives.
• Customer Focus Through Service – Understand and exceed the expectations of internal and external customers
• Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer expectations.
• Accept responsibility for the quality of service delivered.
• Demonstrate commitment to continuous improvement of services.
• Readily readjust priorities to pressing and changing customer demands.
• Enterprise Mindset – Act in way that are best for the company as a whole
• Clearly understand the impact and implications of decisions to the company.
• Place organizational success above individual and team gain.
• Focus on efforts that add significant value and align according to priorities.
•  Understand the big picture and the impact when executing plans and making decisions.
• Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results
• Drive for results consistent with the organization's vision, mission, and strategies.
• Demonstrate curiosity by challenging assumptions and questioning processes.
• Assess individual performance against a set of measurable criteria.
• Hold self and others accountable for verifying results and living the values.
• Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.
• Perform the duties and responsibilities of his or her position efficiently and effectively.
• Manages one's own time, energy and abilities and leverages the use of technology for maximum performance.
• Steadiness—Demonstrate strength, poise, and an appropriate presence.
• Project credibility in adversarial situations.
• Make decisions confidently and wisely, after considering alternative courses of action.
•  Handle conflict effectively.
• Remain focused and positive during periods of transition or uncertainty.
• Act to preserve relationships, even under difficult or heated circumstances.
• Publicly model behavior that supports the vision and values.

Any certificates, licenses, etc. required for the position

• None

Physical Requirements:

• Able to exert up to 50 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
• Able to stand, walk, stoop, kneel, reach, climb stairs and ladders, and crawl in confined spaces such as attics or crawl spaces.
• Able to exert routine physical effort on a regular basis.
• Able to use a variety of hand and/or power tools.
• Able to operate a motor vehicle and the ability to enter and exit vehicle unassisted.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
•  Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work with routine exposure to all weather conditions.
• Able to work regular hours, with occasional overtime, may be required to work rotating shifts.
• Able to certify and wear personal protective equipment, such as respirator, safety glasses, hardhat, gloves, protective footwear and earplugs daily.
• Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
• Able to respond to callouts and occasionally return to work while off duty.
• Able to be included in random drug screen pool required for DOT safety sensitive positions.
• May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.