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Service Director Jobs in Boiling Springs, SC (NOW HIRING)

PACS

Social Services Director

Greer, SC · On-site

$50K - $60K/yr

Social Services Director - Full-Time $50,000-$60,000/year Greer, SC About Us Chandler Creek Post ... Develop and implement individualized social service care plans * Assist residents in achieving the ...

Harmony Senior Services

Cook

Simpsonville, SC · On-site

$12.50 - $16.50/hr

In the absence of the Dining Services Director the cook supervises dietary staff to ensure efficient operation of the kitchen at all times. Prepare and present menu items according to standard ...

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Service Director information

See Boiling Springs, SC salary details

$26.7K

$90K

$152.9K

How much do service director jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service director in Boiling Springs, SC is $89,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $105,100.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
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Service Director jobs near you

Oracle Fusion Field Service Implementation Director

Spartanburg, SC

Pwc
Finance and Insurance • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

People enjoy working here

Good employer

Recommended by students

Learn more about Pwcexternal

$155K - $410K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

The Opportunity
As an Oracle Fusion Field Service Implementation Director, you will lead the implementation and configuration of Oracle's suite of applications, focusing on managing the entire customer journey from lead generation to revenue realization. Within our Digital Core Modernisation practice, you will work with Oracle's tools to enhance client operations and drive strategic objectives. As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. You will be instrumental in driving business growth, shaping client engagements, and mentoring future leaders, all while upholding PwC's reputation for quality, integrity, and inclusion.
In this role at PwC, you will develop new ideas and solutions, promote technological advances, and create an environment where people and technology thrive together. You will identify market gaps and convert opportunities into successes for the firm, adhering to professional and technical standards. Your leadership will foster a culture of continuous improvement and innovation, maximizing client satisfaction and leveraging the collective strength of the PwC Network.
Responsibilities
- Leading the implementation and configuration of Oracle Fusion Field Service solutions to optimize client operations
- Driving business growth by identifying market gaps and converting opportunities into successful engagements
- Mentoring teams to cultivate potential and foster a collaborative environment across the PwC Network
- Translating strategic vision into actionable plans that inspire and guide client engagements
- Promoting technological advances and creating environments where people and technology thrive together
- Developing innovative ideas and solutions to enhance client satisfaction and operational efficiency
- Overseeing multiple projects and maintaining executive-level client relations to uphold PwC's reputation
- Utilizing Oracle's suite of applications to manage the customer journey from lead generation to revenue realization
- Collaborating with business leaders to address client needs and deliver tailored software solutions
- Validating data integrity, security, and compliance within Oracle applications and frameworks
What You Must Have
- At least a Bachelor's degree
- At least 8 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- Demonstrating proficiency in Oracle Field Services Cloud (OFSC)
- Utilizing strategic mindset to drive business growth
- Leading client engagements with a focus on Oracle CX
- Promoting technological advances in Oracle solutions
- Cultivating potential through mentoring and leadership
- Translating vision into actionable strategies

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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