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Service Desk Jobs in Madison, WI (NOW HIRING)

ATIA Ltd

HR Manager - Internship

Madison, WI · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Menard, Inc

Full-Time Cashier & Front End Team

Madison, WI

$11.75 - $16/hr

Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or · Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their ...

Hilton Madison Monona Terrace

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Menard, Inc

Part-Time Cashier & Front End Team

Monona, WI

$11.75 - $16/hr

Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or · Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their ...

Menards, Inc.

Full-Time Cashier & Front End Team

Madison, WI · On-site

$11.75 - $16/hr

Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or • Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their ...

Menards, Inc.

Part-Time Cashier & Front End Team

Monona, WI · On-site

$11.75 - $16/hr

Our Cashiers provide a fun, fast, and friendly Customer Service at the register and service desk! or • Courtesy Patrol: Our Courtesy Patrol Team Members assist our Customers with loading their ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... Providing information about hotel amenities, outlets, services, and the local area * Answering ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

The front desk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that ...

Triple Shift Entertainment

Front Desk Attendant

Sun Prairie, WI · On-site

$12.75 - $16.25/hr

The front desk attendant will serve as our guests' first point of contact and start their visit off on a positive note by providing guests with prompt, efficient, courteous service. Will ensure that ...

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All JobsService Desk JobsService Desk Jobs in Madison, WI

Service Desk information

See Madison, WI salary details

$8

$20

$38

How much do service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk in Madison, WI is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $23.99 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Madison, WI?

The most popular types of Service Desk jobs in Madison, WI are:

What are popular job titles related to Service Desk jobs in Madison, WI?

For Service Desk jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Madison, WI look for?

The top searched job categories for Service Desk jobs in Madison, WI are:

What cities near Madison, WI are hiring for Service Desk jobs?

Cities near Madison, WI with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,484 per year, or $20.4 per hour.

Guest Service Representative (Part Time)

Festival Foods

Portage, WI • On-site

$14.25 - $17.50/hr

Part-time

Dental, Vision, Retirement

Re-posted 17 days ago

Festival Foods rating

6.3

Company rating: 6.3 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

45th of 124 rated grocery stores

Job description

Location : Name
Portage
Position Type
Part-Time
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs.
Job Summary
Join our Festival Foods team as a Part-Time Guest Service Representative!
Job Title: Guest Service Representative (GSR)
Reports to: Guest Services Manager
Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference.
External Job Description
What You'll Do:
As a Guest Service Representative, your responsibilities will include:
  • Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
  • Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
  • Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual
  • Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
  • Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
  • Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees.
  • Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand.
  • Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines.
  • Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%.
  • Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
  • Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary.
  • Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences.
  • Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently.
  • Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
  • Support the Team: Other duties as assigned.

What We're Looking For:
To succeed as a Guest Service Representative (GSR), you should have:
  • Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
  • Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
  • Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
  • Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.

Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
  • Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Work Schedule:
The Guest Service Representative is a position that is part-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability.
Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day!
Benefits Overview
WHY YOU'LL LOVE IT HERE:
  • Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
  • Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
  • Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
  • Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
  • Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
  • Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.
    At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.
    Location : Address
    2915 New Pinery Rd
    Location : City
    Portage
    Location : State/Province
    WI
    Location : Postal Code
    53901
    Indeed
    #FFMED

    • What Festival Foods employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Festival Foods logo

    About Festival Foods

    Sourced by ZipRecruiter

    Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    De Pere, WI, US

    Year founded

    1946

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