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Service Desk Jobs in Milwaukee, WI (NOW HIRING)

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

Badger Meter Inc

Help Desk Supervisor

Milwaukee, WI · On-site

$60 - $80/hr

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

Apex Systems

IT Service Desk Analyst

Milwaukee, WI · On-site

Service Desk Analyst **Open to varying levels: Entry, Mid, Senior Role Responsibilities: The Service Desk Analyst serves as the front door to IT, accountable for delivering a consistent, professional ...

steinsgardencenters

Guest Services - Service Desk

Mequon, WI · On-site

$13 - $16/hr

... Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Mequon, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide customers with exceptional ...

steinsgardencenters

Guest Services - Service Desk

Kenosha, WI · On-site

$14.50 - $17.50/hr

... Service Desk Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Kenosha, WI Type: Non-Exempt Summary: The position requires enthusiasm to provide customers with exceptional ...

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All JobsService Desk JobsService Desk Jobs in Milwaukee, WI

Service Desk information

See Milwaukee, WI salary details

$8

$19

$37

How much do service desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service desk in Milwaukee, WI is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $23.46 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Milwaukee, WI?

The most popular types of Service Desk jobs in Milwaukee, WI are:

What are popular job titles related to Service Desk jobs in Milwaukee, WI?

For Service Desk jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Milwaukee, WI look for?

The top searched job categories for Service Desk jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Service Desk jobs?

Cities near Milwaukee, WI with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,540 per year, or $20 per hour.

Help Desk Supervisor

Badger Meter

Milwaukee, WI • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Badger Meter rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Badger Meter - Where Every Drop Counts and So Do You
At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.
Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.
When you join us, you'll find:
  • Purpose-driven work that makes a real difference in communities around the globe.
  • Career growth and development opportunities designed to help you achieve your potential.
  • A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.
What You Will Contribute:
The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises Service Desk staff, manages service requests and incident workflows, monitors service level performance, and drives continual improvement of support processes and customer satisfaction. The Service Desk Supervisor serves as a key escalation point for complex technical issues while fostering a customer-focused culture and maintaining high levels of service excellence.
Job Duties:
  • Supervise, coach, mentor and develop Service Desk memebers. Foster a positive, collaborative, and customer-centric team environment.
  • Establish schedules, priorities, and workload distribution to ensure adequate support coverage.
  • Conduct performance reviews and provide ongoing feedback and development opportunities. Coordinate onboarding and training for new Service Desk personnel.
  • Oversee daily Service Desk operations, ensuring timely resolution of incidents and service requests. Monitor ticket queues and ensure compliance with established service level agreements (SLAs).
  • Act as an escalation point for complex or high-priority technical issues. Handle escalated customer concerns in a professional and timely manner. Develop and maintain escalation procedures and knowledge base documentation.
  • Analyze ticket trends and implement corrective and preventive measures to reduce recurring issues.
  • Identify opportunities to improve Service Desk efficiency, effectiveness, and customer experience. Develop and implement standards, procedures, and best practices for technical support. Recommend and implement process automation where appropriate.
  • Maintain accurate reporting and metrics related to ticket volume, resolution times, SLA compliance, and customer satisfaction.
  • Oversee administration and maintenance of IT ticketing system.
  • Ensure accurate inventory management of end-user devices and related technology assets. Assist with desktop lifecycle management, hardware deployment, and software provisioning.
  • Collaborate with infrastructure, security, and application teams to resolve crossfunctional issues.
  • Ensure delivery of outstanding customer service to all employees and business partners. Communicate effectively with users regarding incidents, outages, and service requests.
  • Promote proactive support and user education initiatives.

Education and Experience:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or a related field is preferred.
  • 5+ years of experience in IT support, Service Desk or Help Desk operations.
  • 2+ years of leadership or supervisory experience preferred.

Qualifications:
  • Strong knowledge of Windows operating systems and end-user computing technologies.
  • Experience with Active Directory, Microsoft 365, device management solutions, and endpoint deployment tools.
  • Familiarity with ITSM platforms such as Freshservice, Jira Service Management, or similar.
  • Understanding of incident, problem, and change management processes.

Working Conditions:
  • Execution: Ensuring others contribute to organization strategies by focusing them on the most critical priorities; measuring progress and ensuring accountability against those metrics.
  • Aligning Performance for Success: Focusing and managing individual performance by helping others set performance goals, and then tracking results and evaluating performance effectiveness.
  • Coaching: Engaging an individual in developing and committing to an action plan that targets specific behaviors, skills or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.
  • Decision Making: Identify and understand problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences.
  • Delegation and Empowerment: Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up.

Working Conditions:
  • Work is performed in an office environment and requires the ability to operate standard office equipment.
  • Work is performed in close proximity to others.

Physical Demands:
  • Must be able to sit for prolonged periods of time.
  • Requires prolonged periods of talking/listening.
Competitive Total Rewards at Badger Meter:
  • Competitive Pay
  • Annual Bonus
  • Eligible for Annual Pay Increases
  • Comprehensive Health, Vision, and Dental Coverage
  • 15 days Paid Time Off + 11 Paid Holidays
  • Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
  • Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  • Educational Assistance - Tuition Reimbursement up to $5,250
  • Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options

An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the "EEO is the Law" poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.
Privacy Statement
The Employee and Applicant Privacy Statement describes how we collect, use, share, retain, and safeguard applicant information. Please see the privacy statement on our website here.

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