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Service Desk Jobs in Hackensack, NJ (NOW HIRING)

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9 ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

$80K - $90K/yr

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: -Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$100 - $125/hr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

AEG

Manager, IT Service Desk

Manhattan, NY · On-site

$140K - $160K/yr

WHAT WE EXPECT OF YOU SUMMARY The Service Desk Manager is responsible for leading the daily operations, technical direction, and continuous improvement of the Service Desk. This role combines strong ...

NetCov

Service Desk Specialist II

Manhattan, NY · On-site

$58K - $85K/yr

Service Desk Specialist II Division - Center - Team: Service Operations - Service Desk Reporting to: Service Desk Lead About the Role The Service Desk Specialist II role provides Tier 2 support to ...

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All JobsService Desk JobsService Desk Jobs in Hackensack, NJ

Service Desk information

See Hackensack, NJ salary details

$9

$22

$41

How much do service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk in Hackensack, NJ is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $25.96 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Hackensack, NJ?

The most popular types of Service Desk jobs in Hackensack, NJ are:

What are popular job titles related to Service Desk jobs in Hackensack, NJ?

For Service Desk jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Hackensack, NJ look for?

The top searched job categories for Service Desk jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Service Desk jobs?

Cities near Hackensack, NJ with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,984 per year, or $22.1 per hour.

Service Desk Site Lead/Remote

Apetan Consulting llc

Jersey City, NJ • Remote

$80 - $150/hr

Contractor

Re-posted 21 days ago

Job description

 
Service Desk Site LeadLocation-RemotePosition Summary

The Service Desk Site Lead is responsible for overseeing day-to-day service desk operations at a designated site, ensuring timely and effective resolution of IT support issues. This role provides leadership to service desk staff, manages incident and request fulfillment processes, and serves as the primary point of contact for local IT support activities.

Key Responsibilities
  • Lead and coordinate daily service desk operations to ensure high-quality IT support services.
  • Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
  • Monitor incident, service request, and problem management activities to ensure adherence to service level agreements (SLAs).
  • Act as the primary escalation point for complex technical issues and customer concerns.
  • Coordinate onsite IT support activities, including hardware deployment, troubleshooting, and user support.
  • Collaborate with infrastructure, application, and business teams to resolve technical issues and service disruptions.
  • Track service desk metrics, analyze trends, and recommend process improvements.
  • Ensure accurate documentation of incidents, requests, procedures, and knowledge base articles.
  • Support change management, asset management, and IT compliance initiatives.
  • Facilitate communication between local users, IT teams, and management regarding service issues and improvements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong knowledge of IT service management (ITSM) processes, including incident, problem, and change management.
  • Experience supporting Windows, macOS, mobile devices, networking, and common enterprise applications.
  • Strong troubleshooting, organizational, and customer service skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • ITIL Foundation certification or equivalent IT service management certification.
  • Experience with service desk and ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
  • Experience supporting enterprise environments and distributed teams.
  • Knowledge of endpoint management and collaboration tools.