ZipRecruiter

Log In

1

Service Desk Jobs in Wayne, NJ (NOW HIRING)

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...

Ardent

Service Desk Lead

Manhattan, NY · On-site

They are seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and ...

Ardent

Service Desk Lead

Manhattan, NY · On-site

They are seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

Job Summary (List Format): - Serve as front-line, Level 1 IT support for NYCHHC enterprise, including seven hospital networks and the corporate office. - Monitor and answer Service Desk phone lines ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

$50K - $60K/yr

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9 ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service Division. Responsibilities include: - Answer and log calls and portal submissions in a timely, courteous ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Jobs in Wayne, NJ

Service Desk information

See Wayne, NJ salary details

$8

$20

$37

How much do service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk in Wayne, NJ is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Wayne, NJ?

The most popular types of Service Desk jobs in Wayne, NJ are:

What are popular job titles related to Service Desk jobs in Wayne, NJ?

For Service Desk jobs in Wayne, NJ, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Wayne, NJ look for?

The top searched job categories for Service Desk jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Service Desk jobs?

Cities near Wayne, NJ with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,815 per year, or $20.1 per hour.

Service Desk Lead

Ardent

New York, NY • On-site

Full-time

Re-posted 14 days ago

Job description

Ardent is seeking a Service Desk Lead to join our team.  

This is an on-site position located in New York.

Position Description:

Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and user satisfaction. This role will provide leadership to service desk personnel, manage incident and request workflows, and ensure secure handling of enterprise systems and user access.

Responsibilities and Duties:

  • Lead daily service desk operations, ensuring timely resolution of incidents and service requests.
  • Supervise and support Service Desk Technicians, including task assignment, performance oversight, and escalation management.
  • Manage user account provisioning, identity and access management, and privileged access controls.
  • Oversee ticket management processes, ensuring accuracy, prioritization, and adherence to SLAs.
  • Maintain and update system configurations, CMDB records, and asset tracking systems.
  • Ensure proper handling of sensitive operational and financial data in accordance with security requirements.
  • Coordinate with technical teams and stakeholders to resolve complex issues and improve service delivery.
  • Monitor trends in incidents and requests, identifying root causes and implementing improvements.
  • Enforce IT service management best practices and ensure compliance with contract and security requirements.
  • Support continuous improvement initiatives to enhance service desk performance and user experience.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in service desk or IT support roles, including leadership responsibilities.
  • Experience managing service desk operations in an enterprise environment.
  • Strong knowledge of incident management, ticketing systems, and IT service management processes.
  • Experience with identity and access management, including privileged account administration.
  • Ability to obtain a Tier 4 (High Risk Public Trust) background investigation.
  • Must be eligible for and capable of receiving privileged, administrative, or configuration-level system access.

Preferred Qualifications: 

  • Experience with ServiceNow or similar ITSM platforms.
  • ITIL Foundation or higher certification.
  • Experience supporting federal or highly regulated environments.
  • Strong understanding of CMDB, asset management, and configuration control processes.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process prior to receiving system access. We highly encourage all Veterans and those with disabilities to apply.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Apply