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Service Desk Jobs in Hackensack, NJ (NOW HIRING)

Ardent Services

Service Desk Lead

Manhattan, NY · On-site

Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to join our team. This is an on-site position located in New York. Position Description: Ardent is seeking a Service Desk Lead to oversee day-to-day service desk ...

Ardent

Service Desk Lead

Manhattan, NY · On-site

They are seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and ...

Ardent

Service Desk Lead

Manhattan, NY · On-site

They are seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

Job Summary (List Format): - Serve as front-line, Level 1 IT support for NYCHHC enterprise, including seven hospital networks and the corporate office. - Monitor and answer Service Desk phone lines ...

Siri Infosolutions Inc

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

$50K - $60K/yr

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

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All JobsService Desk JobsService Desk Jobs in Hackensack, NJ

Service Desk information

See Hackensack, NJ salary details

$9

$22

$41

How much do service desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk in Hackensack, NJ is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $25.96 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Hackensack, NJ?

The most popular types of Service Desk jobs in Hackensack, NJ are:

What are popular job titles related to Service Desk jobs in Hackensack, NJ?

For Service Desk jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Hackensack, NJ look for?

The top searched job categories for Service Desk jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Service Desk jobs?

Cities near Hackensack, NJ with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,984 per year, or $22.1 per hour.

Service Desk

AITA Consulting Services, Inc.

Brooklyn, NY • On-site

Other

Posted 27 days ago

Job description

ONSITE POSITION
CANDIDATE SUMMARY and 3 References is Required
  • Name
  • Company
  • Telephone Number
  • Email Address
Weekend schedule consisting of the following:
a. Support for (3) three shifts consisting of 12 hours per shift or 36 hours
b. Time frames 6pm-7am, anticipated for Friday, Saturday and Sunday
Job Description:
The NYC Office of Technology and Innovation has been tasked with recruiting an Analyst 1. To work inPublic Safety, Service Desk Resource. The Analyst will be required to provide supplemental Public Safety Service Desk duties for the 911 call centers. Services and activities of the Public Safety Services Desk are vital to day-to-day operations of 911 call centers to ensure issues/tickets are opened and closed in a timely manner.
TASKS:
One (1) full-time resource to provide supplemental service call activity for the 911,
PSCAC1 and PSCA2 Call centers:
1. Managing calls and notifications through OTI's service desk systems:
2. Responding to emails from OTI and NYC Agencies
3. Responding to and updating service tickets
4. Engaging in direct communication with users, agencies or OTI representatives
5. Performing escalation to OTI where applicable
6. Work with OTI's Incident Manager where applicable
MANDATORY SKILLS/EXPERIENCE Note: Candidates who do not have the mandatory skills will not be considered
  • Remedy
  • Microsoft Office Suite
DESIRABLE SKILLS/EXPERIENCE:
  • Have previously worked with OTI/Public Safety City agencies

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