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Service Desk Analyst Jobs in Hackensack, NJ (NOW HIRING)

Siri Infosolutions Inc

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst Location: New York-NY 10016 Duration: 06+ Months (Contract to Hire) • Manage level 1 and 2 service Incidents/requests from report to resolution • Provide support and services ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization, which includes seven hospital networks and the corporate office. Monitor and answer the Service Desk ...

Software People, Inc.

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

Service Desk Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Analysts diagnose and resolve basic technology issues adhering to ITIL-based ITSM ...

TEKsystems

Service Desk Analyst

Livingston, NJ · On-site

$90 - $110/hr

IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...

New

TEKsystems

Service Desk Analyst

Livingston, NJ

$90 - $110/hr

IT Service Desk Analyst - Livingston/Chatham, NJ (Onsite) We are looking for a skilled and customer-focused IT Service Desk Analyst to join our client's team in the Livingston/Chatham, NJ area. This ...

New

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

... answer Service Desk phone lines, email message queues, and auto-triggered request queues during ... in analysis, development, and implementation of systems/processes, management information ...

Boston Properties

Service Desk Analyst

Manhattan, NY · On-site

$75K - $106K/yr

A minimum of 1 year service desk support experience in a Microsoft environment. * Excellent working knowledge of Windows 11 and the suite of Microsoft Office products. * Possess working knowledge of ...

CBIZ

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...

Wedbush

Senior Analyst, Service Desk

Jersey City, NJ · On-site

$100K - $120K/yr

We are seeking a Service Desk Analyst to work out of our New York office. The Senior Service Desk Analyst leads the day-to-day operations of the IT support team, resolving complex technical issues ...

Myers and Stauffer

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote support to our MSP clients. The shift is Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, with hour for lunch. The ...

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Service Desk Analyst information

See Hackensack, NJ salary details

$15

$26

$39

How much do service desk analyst jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk analyst in Hackensack, NJ is $26.27, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.38 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
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For Service Desk Analyst jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Hackensack, NJ look for?

The top searched job categories for Service Desk Analyst jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Service Desk Analyst jobs?

Cities near Hackensack, NJ with the most Service Desk Analyst job openings:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Contract, and 7% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,648 per year, or $26.3 per hour.

Service Desk Analyst

Siri Infosolutions Inc

Manhattan, NY • On-site

$22.50 - $30.75/hr

Other

Posted 5 days ago

Job description

Service Desk Analyst

Location: New York-NY 10016

Duration: 06+ Months (Contract to Hire)

• Manage level 1 and 2 service Incidents/requests from report to resolution

• Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 2

• Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items

• Contribute to the continuous process improvement of the Service Desk Area

• Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools

• Receive, prioritize, document and actively resolve end user help requests

• Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)

• Track open tickets and monitor ticket progress per SLA, close ticket items when resolve

• Follow escalation and paging procedures to ensure SLAs are being met

• Provide support and services to users, seeking to resolve as many calls as possible at level 1:

• Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items

• Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved

• Participate in special projects as needed and perform other duties as assigned

• Must be able to work independently as well as work as part of a fast-moving team

• Must be able to work at various locations when necessary along with working various shifts

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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