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Nc Fast Help Desk Jobs in Hackensack, NJ (NOW HIRING)

AAC

Help Desk Technician

Brooklyn, NY · On-site

$21 - $28.50/hr

... Desk. Interface directly with supported end-users to provide hardware, software, and network ... Must be able to work independently and within a team in a fast-paced environment. Must obtain an ...

AAC

Help Desk Technician

Brooklyn, NY · On-site

$21 - $28.50/hr

... Desk. Interface directly with supported end-users to provide hardware, software, and network ... Must be able to work independently and within a team in a fast-paced environment. Must obtain an ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a ... fast-paced environment. * Strong understanding of IT service operations, including incident ...

Kith

Help Desk Support Specialist

New York, NY

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... Capable of working independently and as part of a team in a dynamic, fast-paced environment.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast-paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... Love of working in a fast-paced environment * Good written and verbal skills * Knowledge of ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting ... in a fast paced environment. • Good written and verbal skills. • Knowledge of Microsoft ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong ... Ability to manage multiple tasks in a fast-paced environment * Strong attention to detail and ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY

... fast-paced Managed Service Provider (MSP) environment. Responsibilities * Utilize AI-enabled ... Demonstrated hands-on technical experience through internships, help desk roles, school IT programs ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Hackensack, NJ

Nc Fast Help Desk information

See Hackensack, NJ salary details

$40.9K

$91.4K

$135.8K

How much do nc fast help desk jobs pay per year?

As of Aug 29, 2026, the average yearly pay for nc fast help desk in Hackensack, NJ is $91,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,000.00 and $109,100.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Hackensack, NJ?

For Nc Fast Help Desk jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Hackensack, NJ look for?

The top searched job categories for Nc Fast Help Desk jobs in Hackensack, NJ are:

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Cities near Hackensack, NJ with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Help Desk Technician

AAC

Brooklyn, NY • On-site

$21 - $28.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians.

Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk. This position requires full-time on-site support.

Required

Experience

Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.

Requires experience supporting standard office computing equipment (PC's, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS), O365, standard business software applications, remote access tools, VPN and secure remote connectivity, Active Directory, and work on a service desk. ITSM ticketing system experience required, Zendesk experience is preferred. Ability to communicate orally and in writing. Must have a positive and patient customer service attitude.

Must be able to work independently and within a team in a fast-paced environment. Must obtain an agency public trust suitability determination prior to start date. Experience supporting a mid-sized Federal agency enterprise is a plus. Relevant certifications such as A+, HDI, ITIL 4, and MD-102 are preferred, but not required.

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