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Weekend Service Desk Jobs in Wayne, NJ (NOW HIRING)

Fitch Group

Service Desk Technician

Manhattan, NY · On-site

Participate in a shared on-call rotation to provide weekend support, ensuring continuous coverage for our global user base. You May be a Good Fit if: * 2+ years' experience in a Service Desk/IT ...

Fitch Solutions

Service Desk Technician

Manhattan, NY · On-site

Participate in a shared on-call rotation to provide weekend support, ensuring continuous coverage for our global user base. You May be a Good Fit if: * 2+ years' experience in a Service Desk/IT ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

Job Summary (List Format): - Serve as front-line, Level 1 IT support for NYCHHC enterprise, including seven hospital networks and the corporate office. - Monitor and answer Service Desk phone lines ...

New

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

IT Service Desk Lead Department: Information Systems Location: Montvale, NJ Start Your Application ... Responsibilities may require weekend or late evening work in response to the needs of the systems ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

POSITION SUMMARY: The IT Service Desk Team Lead is responsible for leading the day-to-day ... Responsibilities may require weekend or late evening work in response to the needs of the systems ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90 - $115/hr

POSITION SUMMARY: The IT Service Desk Team Lead is responsible for leading the day-to-day ... Responsibilities may require weekend or late evening work in response to the needs of the systems ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

POSITION SUMMARY: The IT Service Desk Team Lead is responsible for leading the day-to-day ... Responsibilities may require weekend or late evening work in response to the needs of the systems ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

POSITION SUMMARY: The IT Service Desk Team Lead is responsible for leading the day-to-day ... Responsibilities may require weekend or late evening work in response to the needs of the systems ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Description The Live Expert Service Desk Analyst will provide first and second tier technical ... Will need to be comfortable working weekends starting Jan. Looking for mid to closing shift, that ...

TRIGYN TECHNOLOGIES, INC.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Trigyn's direct government client has an immediate need for Service Desk Analyst in Manhattan, NY. Description: Service Desk Analyst provides technical support on software, hardware, network, and ...

New

Soni Resources

Service Desk Technician

New York, NY · On-site

$28 - $32/hr

Contract Service Desk Technician Position Summary Our client is seeking a motivated Service Desk Technician to provide first-level technical support for end users across a diverse technology ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Agent

Brooklyn, NY · On-site

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Agent

Brooklyn, NY

The successful candidate will serve as a Service Desk Agent reporting to the Customer Service ... weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY For Current City Employees ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Wayne, NJ

Weekend Service Desk information

See Wayne, NJ salary details

$8

$20

$37

How much do weekend service desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for weekend service desk in Wayne, NJ is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Wayne, NJ?

The most popular types of Service Desk jobs in Wayne, NJ are:

What job categories do people searching Weekend Service Desk jobs in Wayne, NJ look for?

The top searched job categories for Weekend Service Desk jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Weekend Service Desk jobs?

Cities near Wayne, NJ with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you

Service Desk Technician

Fitch Group

Manhattan, NY • On-site

Full-time

Retirement

Posted 17 days ago

Job description

Fitch Group is currently seeking a Service Desk Technician based out of our New York office.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group's culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world's top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we're home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a "Best Place to Work in Technology" 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
Want to learn more about a career in technology and data at Fitch?
Visit: https://careers.fitch.group/content/Technology-and-Data/
About the Role The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service, user experience and technology. The Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally.
How You'll Make an Impact:
  • Own incidents and requests end-to-end: triage, troubleshoot, resolve, and document-driving tickets to closure with a strong focus on root cause and quality.
  • Provide advanced remote and in-person support for Windows and Mac endpoints, collaboration tooling, and corporate applications.
  • Diagnose and resolve complex issues across Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), endpoint management (Intune and SCCM), and Video Conferencing (Cisco).
  • Perform structured troubleshooting using logs, system tools, event viewer, device management portals, and known error patterns; identify recurring issues and propose fixes.
  • Escalate effectively and manage escalations: ensure the right technical detail is captured, coordinate with escalation teams, and maintain ownership until resolution.
  • Improve the Service Desk by contributing to knowledge articles, standard operating procedures, and coaching peers on repeat issues and best practices.
  • Deliver efficient onboarding/offboarding with a focus on day-one readiness, access provisioning, device readiness, and a smooth user experience.
  • Keep users informed through clear, timely updates-translating technical detail into business-friendly language.
  • Participate in a shared on-call rotation to provide weekend support, ensuring continuous coverage for our global user base. You May be a Good Fit if:
  • 2+ years' experience in a Service Desk/IT Support environment with demonstrable Level 2 troubleshooting responsibility.
  • Strong working knowledge of Windows 11 and macOS support in an enterprise environment (plus iOS support).
  • Confident troubleshooting Microsoft 365 (Teams, OneDrive sync issues, Outlook profile/authentication, permissions/sharing, add-ins).
  • Experience with endpoint management concepts and tooling (e.g., Intune, device compliance, app deployment, profiles/policies).
  • Comfortable using an ITSM tool (e.g., Jira Service Management) with strong ticket hygiene: categorisation, prioritisation, documentation, and SLA awareness.
  • Excellent communication skills with the ability to lead the user through resolution and set expectations clearly.
  • Willingness and availability to participate in an on-call rotation.

What Would Make You Stand Out:
  • Experience supporting executive/VIP users in a corporate environment.
  • Hands-on macOS management/troubleshooting with Jamf (policies, profiles, inventory, app deployment).
  • Exposure to identity/access concepts (e.g., SSO/MFA, account lockouts, access groups).
  • Familiarity with security tools (Zscaler, CrowdStrike), phishing awareness, and handling access/data requests appropriately.
  • ITIL certification (or strong practical knowledge of incident/request/problem management).
  • A track record of reducing repeat incidents via knowledge creation and trend analysis.

Why Choose Fitch:
  • Hybrid Work Environment: 4 days a week in office required based on your line of business and location
  • Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity • Investing in Your Future:
  • Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
  • Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
  • Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
  • Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
  • Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
FOR NEW YORK ROLES ONLY: Expected base pay rates for the role will be between $80,000 - $85,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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