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Service Desk Jobs in Delaware (NOW HIRING)

Microtel Inn & Suites

Front Desk

Milford, DE

$13.75 - $17.25/hr

Organizing transport services for guests at their request. * Providing guests with information ... Front Desk Requirements: * High school qualification or equivalent. * Previous hospitality ...

Microtel Inn & Suites

Front Desk

Milford, DE · On-site

$13.75 - $17.25/hr

Organizing transport services for guests at their request. * Providing guests with information ... Front Desk Requirements: * High school qualification or equivalent. * Previous hospitality ...

Atlantic Sands

Front Desk Manager

Rehoboth Beach, DE · On-site

$16.50 - $21.25/hr

This position is responsible for overseeing guest services, managing front desk staff, and maintaining high standards of customer satisfaction. The manager will coordinate daily activities related to ...

Microtel Inn & Suites

Front Desk Associate

Georgetown, DE · On-site

$13 - $16.50/hr

  • PTO

Organizing transport services for guests at their request. * Providing guests with information ... Front Desk Requirements: * High school qualification or equivalent. * Previous hospitality ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE

$16.50 - $21.50/hr

Working alongside hotel leadership, this position plays a critical role in maintaining service ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Shaner Hotel Group

Front Desk Supervisor

Newark, DE · On-site

$16.50 - $21.50/hr

Working alongside hotel leadership, this position plays a critical role in maintaining service ... As Front Desk Supervisor, you will play a key role in creating memorable guest experiences while ...

Atlantic View

Front Desk Associate

Dewey Beach, DE · On-site

$16 - $18/hr

Previous front desk or hospitality experience preferred Experience with hotel software (RoomMaster a plus) Strong customer service and communication skills Organized, detail-oriented, and able to ...

Wyndham Hotels & Resorts

Front Desk Associate

Georgetown, DE · On-site

$13 - $16.50/hr

  • PTO

Organizing transport services for guests at their request. * Providing guests with information ... Front Desk Requirements: * High school qualification or equivalent. * Previous hospitality ...

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All JobsService Desk JobsService Desk Jobs in Delaware

Service Desk information

See Delaware salary details

$8

$20

$38

How much do service desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk in Delaware is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Delaware?

The most popular types of Service Desk jobs in Delaware are:

What are popular job titles related to Service Desk jobs in Delaware?

For Service Desk jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Delaware look for?

The top searched job categories for Service Desk jobs in Delaware are:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,198 per year, or $20.3 per hour.

Front Desk

Microtel Inn & Suites

Milford, DE

$13.75 - $17.25/hr

Part-time

Re-posted 28 days ago

Job description

We are looking for a well-groomed, friendly front desk staff to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff. The position is part-time, and we are looking to fill the 3:00pm-11:00pm position. Previous hospitality experience is preferred, but not required.

Front Desk Responsibilities:
  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
Front Desk Requirements:
  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
  • Must be able to work weekends and holidays.

At Microtel by Wyndham, smart design, modern rooms, and exceptional service help make every stay brilliantly simple. Enjoy a seamless, consistent experience for your next group trip or special event with thoughtful amenities like free WiFi and breakfast, along with fitness centers and pools at select locations.