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Service Desk Tsr Jobs (NOW HIRING)

RJ Young

Technical Service Representative

Jackson, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

RJ Young

Technical Service Representative

Gulfport, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

New

RJ Young

Technical Service Representative

Savannah, GA · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

RJ Young

Technical Service Representative

Tupelo, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

RJ Young

Technical Service Representative

Savannah, GA · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

RJ Young

Technical Service Representative

Knoxville, TN · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

New

RJ Young

Technical Service Representative

Tupelo, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support--not behind a desk ...

RJ Young

Technical Service Representative

Knoxville, TN · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

New

RJ Young

Technical Service Representative

Jackson, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

RJ Young

Technical Service Representative

Gulfport, MS · On-site

Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support-not behind a desk ...

New

HM Electronics Inc

$72K - $86K/yr

TSR Staff Supervision and Coordination * Develops and implements procedures to maintain high ... Reviews daily service status reports to ensure timely service and follow-up. * Analyzes Technical ...

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

TSR Staff Supervision and Coordination * Develops and implements procedures to maintain high ... Reviews daily service status reports to ensure timely service and follow-up. * Analyzes Technical ...

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Service Desk Tsr information

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$8

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How much do service desk tsr jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service desk tsr in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a Service Desk TSR?

Service Desk TSRs, or Technical Support Representatives, are professionals who provide assistance and support to users experiencing technical issues with products or services. They typically work in a call center or help desk environment, handling incoming customer requests, troubleshooting problems, and resolving issues related to hardware, software, or network systems. Their goal is to ensure customer satisfaction by providing timely and effective solutions, escalating complex issues when necessary, and maintaining records of support interactions.

What are the key skills and qualifications needed to thrive as a Service Desk TSR?

To thrive as a Service Desk TSR (Technical Support Representative), you need strong troubleshooting abilities, basic IT knowledge, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems (like ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Exceptional communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining efficient IT operations.

What are some common challenges faced by Service Desk TSRs and how can they be managed effectively?

Service Desk TSRs often encounter challenges such as managing high call volumes, troubleshooting a wide variety of technical issues, and handling frustrated users. To effectively manage these challenges, strong communication skills, patience, and a methodical approach to problem-solving are essential. Many teams offer knowledge bases and peer support to help TSRs find solutions quickly, and regular training is provided to stay updated on new systems and procedures. Collaboration with other IT teams is also common, allowing TSRs to escalate complex issues and learn from experienced colleagues.

What is the difference between Service Desk Tsr vs Help Desk Technician?

AspectService Desk TsrHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, call centersHelp desks, technical support centers
ResponsibilitiesTroubleshooting, escalation, customer communicationIssue resolution, basic troubleshooting
Employer & IndustryIT service providers, large organizationsIT support firms, small to medium businesses

The main difference is that Service Desk Tsr roles often involve more escalation and customer communication responsibilities, while Help Desk Technicians focus on direct issue resolution. Service Desk Tsr positions typically require similar certifications but may involve more complex support tasks and higher-level interactions.

What states have the most Service Desk Tsr jobs?

States with the most job openings for Service Desk Tsr jobs include:

What are popular job titles related to Service Desk Tsr jobs?

For Service Desk Tsr jobs, the most frequently searched job titles are:

Technical Service Representative

Jackson, MS • On-site

RJ Young
Internet and IT • 501 - 1,000 employees
Learn more about RJ Youngexternal

Full-time

Re-posted 6 days ago

RJ Young rating

9.4

Company rating: 9.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Be the Hands-On Expert Keeping Office Technology Running

Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Role Is All About Hardware—You’ll:

  • Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
  • Perform preventative maintenance and part replacements
  • Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
  • Provide basic training to end users on hardware functions
  • Work independently in the field, while staying connected with your service team
  • Keep detailed service records and submit mileage, payroll, and call reports
  • Maintain a clean and professional appearance (yourself and your company vehicle)

Why You’ll Love It:

  • You're not stuck at a desk—you're out solving real problems hands-on
  • Every day is different, with new challenges and new customers
  • You'll get training and support to keep learning and advancing
  • You’re part of a team that values craftsmanship, service, and reliability

Work Environment

This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.

Physical Demands

  • Must be able to drive long distances to service a device.
  • Must be able to carry a tool bag weighing up to 30lbs.
  • Must be able to lift to 100lbs to assemble some device components.
  • Must be able to move equipment (machines typically have casters) to access components.

Position Type/Expected Hours of Work

  • Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
  • Special circumstances may require the need to work late or on a weekend.
  • Occasional travel on weekends for manufacturer training.

Travel

  • Daily travel between customer locations.
  • Occasional travel to attend training or team meetings.

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two-year technical degree.

Prior Xerox experience. 

Prior electrical/mechanical/computer experience.

AAP/EEO Statement

RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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