Service Desk Support
Winchester, VA · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Winchester, VA · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Quantico, VA · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Quantico, VA · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Washington, DC · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Washington, DC · On-site
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Phoenix, AZ · On-site
Service Desk Support Job type: Fulltime Job location: Phoenix, AZ Year of experience required: 7-8 Yrs (Max) Here is a JD for your requirement. - Field incoming requests to the Service Desk via both ...
Service Desk Support
Phoenix, AZ · On-site
Service Desk Support Job type: Fulltime Job location: Phoenix, AZ Year of experience required: 7-8 Yrs (Max) Here is a JD for your requirement. - Field incoming requests to the Service Desk via both ...
Service Desk Support
Huntsville, AL · On-site
$19 - $25.75/hr
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Huntsville, AL · On-site
$19 - $25.75/hr
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and ...
Service Desk Support
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of ...
Service Desk Support
Charleston, WV · On-site
$19.50 - $26.25/hr
We at Coforge are seeking Service Desk Support with the below mentioned skill-set and who can work onsite from Charleston, WV location. Role : Service Desk Support Location : Charleston, WV Mode Of ...
Service Desk support
Denver, CO · On-site
Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 Duration: 9 Months This position provides Service Desk support for OIT services. This position provides ...
Service Desk support
Denver, CO · On-site
Service Desk Support Job Title: Help Desk Support I Work Location: Denver, Colorado - 80203 Duration: 9 Months This position provides Service Desk support for OIT services. This position provides ...
Service Desk Support
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Service Desk Support
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Service Desk Support (2-3yrs Exp) Location: Remote (Argentina) Bachelor's degree in IT related field or equivalent experience Spanish language proficiency Excellent communication skills Strong ...
Service Desk Support (2-3yrs Exp) Location: Remote (Argentina) Bachelor's degree in IT related field or equivalent experience Spanish language proficiency Excellent communication skills Strong ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialistto join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The ...
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialistto join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The ...
Litigation Support Clerk
Tampa, FL · On-site
$30K - $36K/yr
... services. Strong organizational skills, attention to detail, and a commitment to maintaining ... Provide front desk support as needed, including greeting guests and handling incoming calls and ...
Litigation Support Clerk
Tampa, FL · On-site
$30K - $36K/yr
... services. Strong organizational skills, attention to detail, and a commitment to maintaining ... Provide front desk support as needed, including greeting guests and handling incoming calls and ...
Litigation Support Clerk
Tampa, FL · On-site
$30K - $36K/yr
... services. Strong organizational skills, attention to detail, and a commitment to maintaining ... Provide front desk support as needed, including greeting guests and handling incoming calls and ...
Litigation Support Clerk
Tampa, FL · On-site
$30K - $36K/yr
... services. Strong organizational skills, attention to detail, and a commitment to maintaining ... Provide front desk support as needed, including greeting guests and handling incoming calls and ...
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The ...
Quick apply
Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The ...
Service Desk Support Analyst
Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical ...
Quick apply
Service Desk Support Analyst
Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical ...
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
Service Desk Support
El Paso, TX · On-site
$18.25 - $24.50/hr
Provide support by diagnosing and troubleshooting district technology issues to Local Area Network ... Install and maintain enterprise in desktop management applications such as anti-virus, service desk ...
Service Desk Support
El Paso, TX · On-site
$18.25 - $24.50/hr
Provide support by diagnosing and troubleshooting district technology issues to Local Area Network ... Install and maintain enterprise in desktop management applications such as anti-virus, service desk ...
Service Desk Support
El Paso, TX · On-site
$18 - $24.50/hr
Technology Support Specialist Respond to user inquiries; assess problems, research, and provide ... virus, service desk ticketing system and transportation routing applications. * Installing ...
Service Desk Support
El Paso, TX · On-site
$18 - $24.50/hr
Technology Support Specialist Respond to user inquiries; assess problems, research, and provide ... virus, service desk ticketing system and transportation routing applications. * Installing ...
Service Desk Support
El Paso, TX · On-site
$18 - $24.50/hr
Provide support by diagnosing and troubleshooting district technology issues to Local Area Network ... Install and maintain enterprise in desktop management applications such as anti-virus, service desk ...
Service Desk Support
El Paso, TX · On-site
$18 - $24.50/hr
Provide support by diagnosing and troubleshooting district technology issues to Local Area Network ... Install and maintain enterprise in desktop management applications such as anti-virus, service desk ...
Service Desk Support
Raleigh, NC · On-site
Service Desk Support Location: Raleigh, NC Position: Hybrid Duration: Long Term This person is required to sit onsite. Skilled in different types of computer hardware, software, peripherals and ...
Service Desk Support
Raleigh, NC · On-site
Service Desk Support Location: Raleigh, NC Position: Hybrid Duration: Long Term This person is required to sit onsite. Skilled in different types of computer hardware, software, peripherals and ...
Service Desk Support Clerk information
See salary details
$12.26 - $13.61
1% of jobs
$13.61 - $14.97
7% of jobs
$14.97 - $16.32
6% of jobs
$17.56 is the 25th percentile. Wages below this are outliers.
$16.32 - $17.68
11% of jobs
The median wage is $18.88 / hr.
$17.68 - $19.03
27% of jobs
$19.03 - $20.39
15% of jobs
$21.12 is the 75th percentile. Wages above this are outliers.
$20.39 - $21.74
14% of jobs
$21.74 - $23.10
5% of jobs
$23.10 - $24.45
6% of jobs
$24.45 - $25.81
3% of jobs
$25.81 - $27.16
4% of jobs
$12
$19
$27
How much do service desk support clerk jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for service desk support clerk in the United States is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $21.63 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Support Clerk vs Help Desk Technician?
| Aspect | Service Desk Support Clerk | Help Desk Technician |
|---|---|---|
| Credentials | High school diploma or equivalent; basic technical knowledge | High school diploma; some certifications like CompTIA A+ often preferred |
| Work Environment | Office setting, help desk or call center | Office or remote, supporting internal or external users |
| Employer & Industry | IT support departments, customer service centers | IT service providers, corporate IT departments |
| Search & Comparison Intent | Understanding entry-level support roles, basic troubleshooting | Technical troubleshooting, user support skills |
The main difference between a Service Desk Support Clerk and a Help Desk Technician lies in their technical expertise and responsibilities. Service Desk Support Clerks typically handle basic customer inquiries and administrative tasks, while Help Desk Technicians perform more technical troubleshooting and problem resolution. Both roles are essential in IT support environments, but Help Desk Technicians usually require more technical certifications and skills.
Is helpdesk support a good career?
Service desk support is a viable career option for individuals interested in IT and customer service, involving troubleshooting hardware and software issues, often using ticketing systems and remote tools. It offers opportunities for skill development, certifications like CompTIA A+ or ITIL, and career advancement into technical or management roles.
What is a service desk support clerk?
A service desk support clerk is an entry-level IT support professional responsible for assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. They often use ticketing systems and may require basic knowledge of computer systems, networking, and communication skills.
What cities are hiring for Service Desk Support Clerk jobs?
Cities with the most Service Desk Support Clerk job openings:
What are popular job titles related to Service Desk Support Clerk jobs?
For Service Desk Support Clerk jobs, the most frequently searched job titles are:
Service Desk Support
Winchester, VA • On-site
Zolon Tech
• 201 - 500 employees201 - 500 employees
Other
Re-posted 6 days ago
Job description
Service Desk Support
Zolon PCS is seeking Service Desk Support. This role supports the Federal Bureau of Investigation (FBI) under the ITSSS‐2 Advanced Support Services for Information Systems and Technology (ASSIST) program. The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk‐up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission-critical environment with strict service-level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
Responsibilities:
- Provides remote and telephonic Tier 1/2 support for the Client headquarters ticket pool (~56K–60K tickets/year).
- Resolves user account, application, hardware, and software incidents via the FBI ITSM platform.
- Must maintain a 4.5/5.0 customer satisfaction rating.
Key Qualifications:
- 1-2 years IT help desk/service desk experience
- Windows 10/11, O365, remote desktop tools proficiency
- ITSM platform experience (Jira SM, ServiceNow, or equivalent preferred)
- Account management, user provisioning, access/permissions troubleshooting
- Strong customer service skills are essential
Shift/Hours: Core hours 9:00 am–3:00 pm local; standard 8-hr workday; set schedules cover all shifts; limited weekend support for imaging/VIP/SIOC as needed.
Location: Winchester, VA (On-Site)
Clearance: TS with SCI Eligibility Polygraph
About Zolon Tech
Sourced by ZipRecruiter