ZipRecruiter

Log In

1

Service Desk Representative Jobs in Georgia (NOW HIRING)

Macon-Bibb County, GA

IT Service Desk Analyst II

Macon, GA · On-site

$55K/yr

... representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be ... Under supervision of the IT Service Desk Manager, often performing independent day-to-day service ...

Westin Virginia Beach Town Center

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

... Front Desk Representative to join our team. Overview: The Front Desk Agent is responsible for ... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ...

Crestline Hotels and Resorts

Front Desk Agent

Atlanta, GA

$13.75 - $17.25/hr

... Front Desk Representative to join our team. Overview: The Front Desk Agent is responsible for ... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ...

Crestline Hotels and Resorts

Front Desk Agent

Atlanta, GA · On-site

$13.75 - $17.25/hr

... Front Desk Representative to join our team. Overview: The Front Desk Agent is responsible for ... Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b ...

Workout Anytime - Peachtree City

Front Desk

Peachtree City, GA · On-site

$13 - $16.75/hr

Position Overview The Front Desk Representative will greet and direct members, guests, and staff as ... Performance bonuses and incentive programs for meeting membership or service goals * Employee ...

Workout Anytime - Greenwood

Front Desk

Hiram, GA · On-site

$12 - $14/hr

Flexible schedule Position Overview The Front Desk Representative will greet and direct members ... Performance bonuses and incentive programs for meeting membership or service goals * Health and ...

previous page

Showing results 41-60

All JobsService Desk Representative JobsService Desk Representative Jobs in Georgia

Service Desk Representative information

See Georgia salary details

$8

$14

$21

How much do service desk representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service desk representative in Georgia is $14.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.28 and $16.65 per hour, depending on experience, location, and employer.

What does a service desk representative do?

A Service Desk Representative acts as the first point of contact for customers or employees seeking technical support or assistance with IT-related issues. They handle inquiries, troubleshoot problems, and escalate complex issues to higher-level technicians when necessary. Their goal is to resolve issues quickly and efficiently to minimize disruption and ensure a positive user experience.

What skills and qualifications are needed to be a service desk representative?

To thrive as a Service Desk Representative, you need strong troubleshooting abilities, basic IT knowledge, and typically a high school diploma or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk, and remote support tools, is commonly required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build trust. These skills ensure prompt resolution of technical issues and high customer satisfaction, which are critical for organizational efficiency.

What are common challenges faced by service desk representatives and how can they be managed?

Service Desk Representatives often encounter challenges such as handling high call volumes, addressing complex technical issues, and managing frustrated users. Effective time management, clear communication, and a strong knowledge base are essential for success in this role. Collaborating closely with IT teams and using ticketing systems helps in tracking and resolving issues efficiently, while ongoing training and peer support can further enhance problem-solving skills and job satisfaction.

What are popular job titles related to Service Desk Representative jobs in Georgia?

For Service Desk Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Desk Representative jobs in Georgia look for?

The top searched job categories for Service Desk Representative jobs in Georgia are:

What cities in Georgia are hiring for Service Desk Representative jobs?

Cities in Georgia with the most Service Desk Representative job openings:

Service Desk Representative jobs near you
Infographic showing various Service Desk Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,117 per year, or $15 per hour.

IT Service Desk Support Specialist Tier 3

colonialgroup

Savannah, GA

Full-time

Re-posted 7 days ago

Job description

Build Your Career, Impact Your Community, Join Our Colonial Family!

POSITION SUMMARY

The IT Service Desk Support Specialist provides advanced technical support to employees across Colonial Group and serves as the Service Desk Manager’s primary day-to-day partner for operational oversight. This role owns escalation management, deeper troubleshooting, root-cause analysis, and resolution of complex incidents and requests; ensures consistent ticket quality and knowledge capture; and coordinates closely with infrastructure, security, application teams, and vendors as needed. In addition, this position plays an active role in planning, managing, and executing service desk projects and continuous improvement initiatives to strengthen reliability, security, and the overall end-user experience.

JOB EXPECTATIONS/DUTIES

  • Provide IT support and guidance to Colonial Group end users with clarity, patience, and professionalism.
  • Troubleshoot and resolve escalated incidents and service requests that require advanced analysis beyond Tier 2, coordinating next steps and communications, and resolution planning.
  • Perform root-cause analysis, identify recurring issues and trends impacting Colonial Group, and drive permanent fixes through documented problem records and corrective actions to reduce repeat tickets.
  • Support Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint) and partner with other IT teams to coordinate remediation, communications, and follow-through on escalations.
  • Oversee the configure, and troubleshoot desktops/laptops, peripherals, and network printing; manage vendor support and escalations and ensure timely resolution and documentation.
  • Create, update, and maintain accurate ticket records, work logs, and knowledge base documentation (troubleshooting guides and user instructions), and establish/encourage documentation standards across the Service Desk.
  • Plan, manage, and execute Service Desk projects and improvement initiatives (intake, requirements, timelines, coordination, testing, communications, rollout, and documentation) in partnership with the Service Desk Manager and stakeholders.
  • Work closely with the Service Desk Manager to provide day-to-day oversight of Service Desk operations: monitor assigned queues, prioritize work, assign/reassign ticket ownership as needed, and ensure SLAs are met through timely updates and appropriate escalation.
  • Work closely with escalation teams to ensure quick turnaround time for complex issues, provide clear status/ETA updates, and confirm resolution with end users.

QUALIFICATIONS/REQUIREMENTS

  • Service Desk/Help Desk/Desktop Support experience, including ownership of escalated tickets, demonstrated leadership/mentoring, and strong proficiency with an ITSM ticketing system.
  • Associate degree or relevant technical certifications preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, or equivalent hands-on experience); ITIL Foundation and/or basic project management training preferred.
  • Strong knowledge of Windows 10/11, PC hardware, and common endpoint troubleshooting techniques; experience supporting printers and peripherals; and understanding of networking fundamentals and related concepts (TCP/IP, DNS, DHCP, VPN connectivity, WiFi troubleshooting, and basic switch/router concepts).
  • Experience with project planning and execution, including defining scope, coordinating resources, managing timelines, communicating status, and driving deliverables to completion in a Service Desk/IT operations environment.
  • Working knowledge of Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint), endpoint management and remote support tools; ability to support and coordinate service desk rollouts/changes.
  • Experience with Microsoft 365, PDI, E1, and Microsoft Administration.
  • Experience with identity and end point administration in Entre and Intune.
  • Ability to collaborate effectively across IT teams and vendors, communicate clearly with end users and leaders, support day-to-day operational oversight with the Service Desk Manager, and drive projects/initiatives through completion with thorough documentation and follow-up.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.  Travel will be required, up to 10%.
 

Apply