ZipRecruiter

Log In

1

Service Desk Operations Manager Jobs in Chicago, IL

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

... Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

... Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

WEBIT Services is building a Candidate Pipeline for the Tier 3 Service Desk Engineer Position ... Collaborate with project teams to design, implement, and manage IT projects for clients.

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

Daniels Health

Service Desk Analyst

Chicago, IL

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including ... and managers to deliver a consistent and high-quality onboarding experience Manage employee ...

Daniels Health

Service Desk Analyst

Chicago, IL

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including ... Partner with HR and managers to deliver a consistent and high-quality onboarding experience

previous page

Showing results 41-60

All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Chicago, IL

Service Desk Operations Manager information

See Chicago, IL salary details

$37.6K

$97.4K

$161.7K

How much do service desk operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service desk operations manager in Chicago, IL is $97,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $115,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

What are popular job titles related to Service Desk Operations Manager jobs in Chicago, IL? For Service Desk Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Chicago, IL look for? The top searched job categories for Service Desk Operations Manager jobs in Chicago, IL are:
Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $97,368 per year, or $46.8 per hour.

IT Service Desk Engineer

Impact Networking

Lake Forest, IL • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Impact Networking rating

7.3

Company rating: 7.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

127th of 223 rated it services

Job description

Description
Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.
Job Overview
Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options are:
  • Monday-Friday: 12 AM-9 AM
  • Saturday-Tuesday: 6AM-5PM
  • Saturday-Tuesday: 12AM-11AM

Our North Star: Client Centricity
Responsibilities
Technical
  • Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
  • Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
  • Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
  • Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting
  • On-time documentation of issues within Impact's ticketing system
  • Run historical reports to identify reoccurring service disruptions
  • Document problem resolution and processes
  • Assist with on-boarding of new clients and users
  • Run diagnostic applications to resolve problems

General
  • Participate in ongoing training and attainment of manufacturer certifications
  • Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience
Required Skills and Experience
  • 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
  • Windows Server 2019-2025 Administration
  • Active Directory management and maintenance
  • DNS, DHCP, VPN and foundational networking and connectivity concepts
  • Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
  • Fundamental troubleshooting of Office 365 applications and services
  • Strong IT diagnostic abilities
  • Strong written and verbal communication skills

Valued Skills and Experience
  • Remote Desktop Services and RMM familiarity
  • VMWare, Hyper-V and other virtualization technologies
  • Azure and other cloud solutions
  • Microsoft Exchange, SQL, and SharePoint management
  • Storage solutions: SAN, NAS, and Shared Storage
  • Experience as part of a Microsoft Partner organization
  • Experience working for a managed services organization

Valued Certifications, Licenses, Registrations
  • Microsoft Fundamental and Associate certifications
  • CompTIA A+, Network+, Server+, Security+, etc. certifications
  • Cisco certifications

What Drives Impact
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
  • Innovation: We embrace change because innovation lives outside the comfort zone.
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
  • Honesty: We are fiercely transparent and consistently honest.
  • Fun: We fuel work with fun, knowing life's too short for boring.
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.
  • One Team: We win as a team, we lose as a team, we are one team.

Compensation
The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In
  • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
  • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
  • Development and growth opportunities with on-going training & continued education reimbursement
  • 401(K) & retirement plans with complimentary financial advisory services
  • Comprehensive health, disability, life, dental, and vision plans

For more information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.
#LI-Onsite

What Impact Networking employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply