Service Desk Technician
Chicago, IL · On-site
Ability to manage a work queue in a ticketing system Illustrative Responsibilities • * The focus ... service desk person is to stay at the service desk and service people over the phone. * Some ...
Service Desk Technician
Chicago, IL · On-site
Ability to manage a work queue in a ticketing system Illustrative Responsibilities • * The focus ... service desk person is to stay at the service desk and service people over the phone. * Some ...
Service Desk Process Analyst
Chicago, IL · On-site
$80K - $90K/yr
Supervise daily service desk and desktop support operations to ensure high-quality service delivery. * Manage call queues, ticket workflows, and resource allocation based on priority and impact.
Service Desk Process Analyst
Chicago, IL · On-site
$80K - $90K/yr
Supervise daily service desk and desktop support operations to ensure high-quality service delivery. * Manage call queues, ticket workflows, and resource allocation based on priority and impact.
Service Desk Process Analyst
Chicago, IL · On-site
$80K - $90K/yr
Supervise daily service desk and desktop support operations to ensure high-quality service delivery. * Manage call queues, ticket workflows, and resource allocation based on priority and impact.
Service Desk Process Analyst
Chicago, IL · On-site
$80K - $90K/yr
Supervise daily service desk and desktop support operations to ensure high-quality service delivery. * Manage call queues, ticket workflows, and resource allocation based on priority and impact.
IT Service Desk Manager
Chicago, IL · Hybrid
$95K - $150K/yr
Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...
IT Service Desk Manager
Chicago, IL · Hybrid
$95K - $150K/yr
Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...
IT Service Desk Manager
Chicago, IL · On-site
$95K - $150K/yr
Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...
IT Service Desk Manager
Chicago, IL · On-site
$95K - $150K/yr
Role Overview The IT Service Desk Manager is a critical leadership role responsible for overseeing the daily operations of the Service Desk team while driving the strategic evolution of our support ...
Manager - IT Service Desk / End User
Rosemont, IL · On-site
$50 - $60/hr
All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, and India operations. Required ...
Manager - IT Service Desk / End User
Rosemont, IL · On-site
$50 - $60/hr
All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, and India operations. Required ...
Directly manages directors of service desk, meeting room operations, and software portfolio management; provides coaching, performance management, and career development * Leads workforce planning ...
New
Directly manages directors of service desk, meeting room operations, and software portfolio management; provides coaching, performance management, and career development * Leads workforce planning ...
New
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Quick apply
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
Manages and curates the Service Desk knowledge base, ensuring all technical documentation is accurate, up-to-date, and easy to understand. * Assists the Service Desk Manager with reporting, metrics ...
IT Service Desk Engineer
Lake Forest, IL · On-site
$55K - $70K/yr
... Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide ...
IT Service Desk Engineer
Lake Forest, IL · On-site
$55K - $70K/yr
... Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide ...
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
Quick apply
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Service Desk Analyst III
Elk Grove Village, IL · On-site
$60K - $70K/yr
During change, acts systematically to respond to day-by-day operational needs, avoiding service ... Time management skills to multitask and adhere to SLAs. * Problem-solving skills around analyzing ...
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
SERVICE DESK LEAD
Chicago, IL · On-site
$91K/yr
SERVICE DESK LEAD Job Number: 419633 Description JOB ANNOUNCEMENT Service Desk Lead DEPARTMENT ... Manages team workload by monitoring service database of incoming Incidents and Requests ...
SERVICE DESK LEAD
Chicago, IL · On-site
$91K/yr
SERVICE DESK LEAD Job Number: 419633 Description JOB ANNOUNCEMENT Service Desk Lead DEPARTMENT ... Manages team workload by monitoring service database of incoming Incidents and Requests ...
Analyst, Service Desk Technician
Chicago, IL · Hybrid
$21 - $28.75/hr
Across offerings that include finance, technology, human resources and operations, Revantage ... Provide enterprise level workstation management including compatibility testing, update ...
Analyst, Service Desk Technician
Chicago, IL · Hybrid
$21 - $28.75/hr
Across offerings that include finance, technology, human resources and operations, Revantage ... Provide enterprise level workstation management including compatibility testing, update ...
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
Assistant Manager Help Desk
Chicago, IL · On-site
... Service Desk team. * Hands-on experience operating within ITIL and IT Service Management (ITSM ... service catalogs, knowledge bases, and operational standards. * Proven ability to establish and ...
Service Desk Operations Manager information
See Chicago, IL salary details
$37.6K - $48.9K
6% of jobs
$48.9K - $60.2K
6% of jobs
$60.2K - $71.5K
9% of jobs
$73.6K is the 25th percentile. Wages below this are outliers.
$71.5K - $82.7K
19% of jobs
The median wage is $90K / yr.
$82.7K - $94K
15% of jobs
$94K - $105.3K
12% of jobs
$111.8K is the 75th percentile. Wages above this are outliers.
$105.3K - $116.6K
14% of jobs
$116.6K - $127.9K
5% of jobs
$127.9K - $139.2K
5% of jobs
$139.2K - $150.4K
5% of jobs
$150.4K - $161.7K
3% of jobs
$37.6K
$97.4K
$161.7K
How much do service desk operations manager jobs pay per year?
As of Aug 9, 2026, the average yearly pay for service desk operations manager in Chicago, IL is $97,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,100.00 and $115,900.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
What are popular job titles related to Service Desk Operations Manager jobs in Chicago, IL? For Service Desk Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Chicago, IL look for? The top searched job categories for Service Desk Operations Manager jobs in Chicago, IL are:
Job description
Position: Service Desk Technician (1251619)
Location: Chicago, IL 60606
Job Description:
Regards,
Sanjay Singh
+1-217-374-4070
sanjay.singh@trioptus.com
Location: Chicago, IL 60606
Job Description:
- Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.•
- Apply policies to situations with minimal interpretation. Supervision Received/Provided:• Performing project work as assigned under the supervision of a lead or manager.
- Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.•
- Bachelor's Degree preferred• Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary•
- Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- Expert level knowledge in at least one of these areas.• Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas•
- Strong basic execution capabilities within functional areas of IT•
- Moderate proficiency in troubleshooting desktop computer issues, both hardware and software•
- Ability to manage a work queue in a ticketing system Illustrative Responsibilities•
- The focus of a service desk person is to stay at the service desk and service people over the phone.
- Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member
Regards,
Sanjay Singh
+1-217-374-4070
sanjay.singh@trioptus.com
About TriOptus
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Clarksburg, MD, US
Year founded
2019