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Service Desk Operations Manager Jobs in Missouri

Midas Hospitality

Front Desk Manager

Kingdom City, MO · On-site

$14.50 - $19/hr

Front Desk Manager Hotel Front Office Operations & Guest Experience Start Your Journey with Midas Hospitality Midas Hospitality is seeking an experienced, guest-focused, and service-driven Front Desk ...

New

Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps ... Permanent night-shift schedule designed around the operational requirements of the role. How ...

New

Genesis Health Clubs

Operations Manager

Kansas City, MO · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due and current * Executes procedures as outlined by front desk and kids club manuals * Assist Club ...

Genesis Health Clubs

Operations Manager

Kansas City, MO · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due and current * Executes procedures as outlined by front desk and kids club manuals * Assist Club ...

Leidos

Enterprise Service Desk Specialist

Kansas City, MO · On-site

$29.37/hr

... operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving ...

Genesis Health Clubs

Operations Manager

Lees Summit, MO · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... Executes procedures as outlined by front desk and kids club manuals * Assist Club Manager with all ...

Genesis Health Clubs

Operations Manager

Saint Louis, MO · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... Executes procedures as outlined by front desk and kids club manuals * Assist Club Manager with all ...

KMG Hotels

Operations Manager

Chesterfield, MO · On-site

$50K - $55K/yr

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or ... Managing Property Operations Function(s): * Follows property specific second effort and recovery ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Missouri

Service Desk Operations Manager information

See Missouri salary details

$34.2K

$88.7K

$147.3K

How much do service desk operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service desk operations manager in Missouri is $88,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $105,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Missouri?

For Service Desk Operations Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Missouri look for?

The top searched job categories for Service Desk Operations Manager jobs in Missouri are:

What cities in Missouri are hiring for Service Desk Operations Manager jobs?

Cities in Missouri with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Missouri as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $88,659 per year, or $42.6 per hour.

Helpdesk Manager

Digital Consultants, LLC

Waynesville, MO • On-site

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Job description

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do.?We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it's the Digital family.


Digital Consultants seeks a Helpdesk Manager to oversee AV/IT Help Desk operations supporting MSCoE G6 at Fort Leonard Wood. This role ensures efficient ticket management, high-quality customer service, and compliance with contract performance standards. The Helpdesk Manager leads Tier 1 and Tier 2 support operations and ensures service delivery aligns with mission requirements.


Location: Fort Leonard Wood, MO


Duties to include: 

  • Manage daily AV/IT Help Desk operations and technician assignments 
  • Monitor ticket queues, priorities, and resolution timelines 
  • Oversee escalation processes and Tier 2 support coordination 
  • Ensure accurate ticket tracking, documentation, and reporting 
  • Maintain knowledge base, FAQs, and troubleshooting documentation 
  • Provide coaching, performance feedback, and training to helpdesk staff 
  • Generate ticket analytics and trend reports for leadership and COR 
  • Support high-visibility events requiring coordinated helpdesk readiness 
  • Coordinate with AV/IT technicians, vendors, and government personnel 

Requirements

  • Clearance: Secret
  • Certifications: CompTIA A+ required, Network+ or Security+ preferred 
  • Education: Associate degree in IT, AV, or related field (or equivalent experience). 
  • Experience: 
    • Minimum 3 years of helpdesk or IT/AV technical support leadership experience 
    • Experience in DoD or federal service desk environments preferred 
    • Strong understanding of IT/AV troubleshooting processes 
    • Experience with ticketing systems and IT service workflows 
    • Excellent communication and customer service skills 
    • Ability to analyze data and identify performance trends 
    • Ability to lead teams and manage operational workflows 
  • Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally. 

Benefits: The company offers the following benefits to permanent, full-time employees: 

  • Paid Time Off (PTO) 
  • Group health plans 
  • Income protection and supplemental benefits 
  • 401(k) plan with company matching 
  • Health Savings Account (HSA) 
  • Flexible Spending Account (FSA) 
  • Pet insurance options 
  • Employee Assistance Program (EAP) 

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.


We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you. 

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