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Service Desk Manager Jobs in Renton, WA (NOW HIRING)

Seitel Systems

Service Desk Technician

Seattle, WA · On-site

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems LLC

Service Desk Technician

Seattle, WA · Hybrid

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems LLC

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Zumiez

Solutions Desk Analyst / DC Specialist

Lynnwood, WA · On-site

$21 - $33/hr

Handle IT related incidents through a ticket queue management system, driving tickets to resolution with urgency, efficiency, and accuracy. * Handle walk-up customers at the IT Service Desk location ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Insight Global

Helpdesk Analyst

Seattle, WA · On-site

$25 - $31/hr

The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Renton, WA

Service Desk Manager information

See Renton, WA salary details

$41.1K

$106.3K

$176.6K

How much do service desk manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for service desk manager in Renton, WA is $106,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $126,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Renton, WA look for? The top searched job categories for Service Desk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Service Desk Manager jobs? Cities near Renton, WA with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Renton, WA as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,317 per year, or $51.1 per hour.
Service Desk Technician

Service Desk Technician

Seitel Systems

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Salary: $29-$32 per hour (DoE)

Overview

Slow down, we do things a little differently here at Seitel Systems and this job posting is no exception! Lets get the basics out of the way in that we are growing and need to add more smart folks to our team, so this posting is for full-time position starting just as soon as we find the right person.

Please note, local candidates only. We will not accept applicants who don't live near the Puget Sound.


Key Points

IT Engineering for the long haul

Work Life balance

Hybrid environment: 3 days in, 2 days remote (local candidates only, please)

Profit sharing and strong benefits package offered upon conversion

Never heard of us? Well, if you were a small or medium-sized business located in Puget Sound you likely would have as we provide IT Engineering services to a whole lot of folks in all sorts of industries and our roots go back to 1990. No hardware sales, no software sales, just solid engineering work with a fantastic client service ethic. Seriously, we are over-the-top focused on doing great work for our Clients, and if they ever feel that our work wasnt up to snuff then we dont bill them for it. Its as simple as that.

We operate on a hybrid model with a blend of working from home, onsite time at our Clients and time in our offices in Seattle and Tacoma. It is great to see everyone again, and we've resumed our lunchtime get togethers, late afternoon H^3 events (hosted happy hour) not to mention the in-office sodas, snacks, and monthly all-team breakfast meetings.

Also, important to know is that unlike the more prominent and larger technology firms here in Seattle and Tacoma, we have a strong commitment to work life balance. No crazy emails at 10:30 pm, and no crazy text messages at 10:35 pm asking why you havent responded to the email that was just sent.

Our HRteam is not working 100 hours a week to get to the bottom of any employee issues, rather they'reworking hard during normal business hours with all of us to keep this a great place to work. The org chart is called a sketch, our HR manual says DONT PANIC on the cover and the culture here is such that when folks land a job here, they stay for a long, long, time and no, the doors arent locked.

On top of all of that we pay well, offer comprehensive benefits and are nicely profitable. Ah, and we make a point of sharing the profits with everyone here that helped make those possible in the first place - in fact, we are a 100% employee-owned company (ESOP). You will contribute to those profits with your efforts and expectations aligned with the work life balance mentioned above. We provide a 401k with a company contribution, medical/dental/vision coverage, short & long-term disability insurance, life insurance, transit passes, flexible holidays as well as vacation and sick leave.

Job Description


Service Desk Technicians are expected to have the following qualities:

  • Two to four years of hands-on technical experience (or educational equivalent) and a desire to grow their professional skills.
  • A great sense of customer service
  • A solid work ethic
  • Excellent communication skills at both technical and non-technical level
  • Excellent time management and multitasking skills
  • Attention to detail and quality of work
  • Advanced troubleshooting skills
  • Adeptness at utilizing resources and finding solutions


Required technical proficiency:


  • Minimum two years of hands-on technical experience:
  • Desktop Support (PC)
  • Desktop Support (Mac)
  • Mobile Devices (iOS, Android, Windows)
  • Office365
  • Familiar with Windows Server
  • Familiar with hosted solutions (Azure/AWS)
  • Anti Virus Solutions
  • Backup System Solutions
  • Active Directory and/or Entra


Optional technical proficiency:

  • IP Routing/Switching
  • Firewalls
  • SharePoint
  • ConnectWise Manage and ConnectWise RMM


Other Items:


We operate on a hybrid model: three days each week in office (or onsite at Client offices) and two days working remotely.


This position is based out of our Seattle office primarily supporting Clients in and around Seattle, but - on very rare occasions - travel to Tacoma or elsewhere around the Sound might be required so you'll need reliable transportation and a driver's license.


Candidate must reside locally.


Seitel Systems Inc is an equal opportunity firm and committed to maintaining our tradition of a diverse workforce. We offer a competitive benefits package including employee ownership.