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Service Desk Manager Jobs in Renton, WA (NOW HIRING)

Design Hire LLC

Service Desk Agent

Seattle, WA

$25 - $29/hr

This Service Desk Agent will serve as a dependable first point of contact, helping maintain a ... Manage incoming requests through Zendesk and other ticketing or call-tracking platforms ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

... IT Manager - Network & Operations accordingly; delegates work and manages efficiency of service ... Desk function, ensuring that user requests are effectively resolved either directly or by ...

Marriott

Overnight Front Desk Manager

Seattle, WA

$19.25 - $25/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy. * Handle walk up customers to the IT Service Desk location at ...

Seitel Systems LLC

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems LLC

Service Desk Technician

Seattle, WA · Hybrid

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seitel Systems

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ... Excellent time management and multitasking skills * Attention to detail and quality of work

Seattleu

Service Desk Technician

Seattle, WA

$48K - $52K/yr

Monitor incoming service channels and the ticketing system and respond to customer requests in a ... Previous experience with incident management, problem management, and knowledge base tools.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Renton, WA

Service Desk Manager information

See Renton, WA salary details

$41.1K

$106.3K

$176.6K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Renton, WA is $106,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $126,500.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Renton, WA?

The most popular types of Service Desk jobs in Renton, WA are:

What are popular job titles related to Service Desk Manager jobs in Renton, WA?

For Service Desk Manager jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Renton, WA look for?

The top searched job categories for Service Desk Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Service Desk Manager jobs?

Cities near Renton, WA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $106,317 per year, or $51.1 per hour.

Service Desk Agent

Design Hire LLC

Seattle, WA

$25 - $29/hr

Full-time

Posted 10 days ago

Job description


Join a highly collaborative client team where your technical knowledge and customer-focused approach will help healthcare professionals, staff, and distributors resolve technology and equipment-related issues efficiently. This Service Desk Agent will serve as a dependable first point of contact, helping maintain a seamless support experience in an environment where quality, privacy, and patient care are important priorities.
Key Responsibilities
  • Provide front-line assistance through phone, email, chat, and other inbound contact channels while maintaining ownership of assigned cases.
  • Perform structured issue diagnosis using established troubleshooting procedures, operating and maintenance instructions, equipment specifications, configuration requirements, and known-error resources.
  • Manage incoming requests through Zendesk and other ticketing or call-tracking platforms, maintaining accurate records and ensuring timely follow-up.
  • Evaluate incidents for appropriate routing and escalation, including matters involving medical devices, reportable events, complaints, privacy concerns, or specialized technical support.
  • Deliver professional assistance to hospital personnel, distributors, and internal staff while working toward service-level targets and maintaining strong customer satisfaction.
Qualifications
  • High school diploma, GED, or equivalent required; technical certificate, associate degree, or comparable relevant experience preferred.
  • Previous experience in technical support, help desk, service desk, customer service, call center, or a related support environment.
  • Familiarity with Windows, Microsoft Office, email platforms, and digital support tools.
  • Experience working with case management, queue workflows, service metrics, or similar operational processes.
  • Understanding of HIPAA, protected health information (PHI), and responsible privacy and data handling practices is preferred.
  • Healthcare, biomedical, medical device, hospital, or regulated-industry support experience is a plus.
  • CompTIA A+, technical training, HIPAA training, QMS training, or regulatory compliance training is preferred.
  • Strong problem-solving, attention to detail, adaptability, accountability, teamwork, and ability to recognize situations requiring escalation.
Equal Opportunity Employer
Design Hire is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.