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Service Desk Manager Jobs in Racine, WI (NOW HIRING)

Redbird Security

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Technical Support Specialist (Entry Level), Service Desk

Menomonee Falls, WI · On-site

$38K - $43K/yr

We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an ... We combine managed IT, managed security, help desk support, Microsoft 365 protection, cyber risk ...

Graves Hospitality

Front Office Supervisor

Racine, WI · On-site

To assist the Front Desk Manager in the operation of the front desk by directing, evaluating and supervising Guest Service Representative's to ensure guest satisfaction, employee satisfaction ...

Graves Hospitality

Front Office Supervisor

Racine, WI · On-site

To assist the Front Desk Manager in the operation of the front desk by directing, evaluating and supervising Guest Service Representative's to ensure guest satisfaction, employee satisfaction ...

White Lodging Services Corp

Front Desk Supervisor

Milwaukee, WI · On-site

$16.75 - $21.75/hr

Deliver the highest quality of service to guests, anticipating and exceeding their expectations ... Oversee the department in the absence of the Department Manager. * Perform hourly tasks and operate ...

Elite Sports Clubs

Front Desk Supervisor

Brookfield, WI · On-site

$16 - $20.50/hr

We offer great compensation, 401k, PTO, childcare, free membership, discounts on services, and more! As a Front Desk Supervisor, you will play a key role in delivering an exceptional member ...

Pfister Hotel

Front Desk Supervisor - Full Time

Milwaukee, WI · On-site

$16.75 - $21.50/hr

Description Do you strive to set yourself apart by your gracious service and impeccable style? Are ... Experience with hotel property management systems preferred. What's in it for you * Competitive Pay ...

New

Hotels

Front Desk Supervisor - Full Time

Milwaukee, WI · On-site

$18 - $20/hr

Do you strive to set yourself apart by your gracious service and impeccable style? Are you ... Experience with hotel property management systems preferred. What's in it for you * Competitive Pay ...

New

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Racine, WI

Service Desk Manager information

See Racine, WI salary details

$34.2K

$88.6K

$147.2K

How much do service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk manager in Racine, WI is $88,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Racine, WI?

The most popular types of Service Desk jobs in Racine, WI are:

What job categories do people searching Service Desk Manager jobs in Racine, WI look for?

The top searched job categories for Service Desk Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Service Desk Manager jobs?

Cities near Racine, WI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,628 per year, or $42.6 per hour.

Technical Support Specialist (Entry Level), Service Desk

Redbird Security

Menomonee Falls, WI • On-site

$38K - $43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

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Job description

Redbird Security is a security-first MSP that serves one industry: independent insurance agencies across the United States. We keep agencies running, protect them from threats, and support their people with technology that works.

We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an early-career IT professional who enjoys solving problems, helping people, and learning quickly.

Most companies would call this a Tier 1 role. We do not run rigid tiers. You will work alongside experienced technicians who value communication, documentation, and ownership.

What You Will Do:

Respond to client requests by phone, email, ticket, and remote session

Troubleshoot Windows 11, Microsoft 365, workstations, printers, mobile devices, and connectivity

Administer Microsoft 365 and Entra ID: accounts, password resets, MFA, licensing, groups, and access

Support secure remote access, endpoint protection, and application control with guidance from senior techs

Learn agency technology: Applied Epic, HawkSoft, AMS360, and related line-of-business applications

Work daily in PSA, RMM, remote control, and documentation tooling

Document clearly, follow SOPs, build the knowledge base, and own client communication through escalation

Support is delivered remotely from our Menomonee Falls office. Client-site travel is very limited.

What You Bring:

Clear verbal and written communication with a client-first mindset

Working knowledge of Windows 11, Microsoft 365, hardware, and basic networking

Organization and the judgment to prioritize in a fast-moving queue

Curiosity, humility, and follow-through

What Will Help You Succeed:

CompTIA A+, Network+, or Security+ certifications; experience in a service desk, MSP, technical support, or customer-facing environment; familiarity with Microsoft 365 technologies such as Entra ID, Intune, Defender, Exchange Online, SharePoint, and Teams; a solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless, firewalls, and secure remote access; and hands-on experience with EDR, application control, PSA, or RMM platforms.

What We Offer:

Pay based on experience, certifications, and demonstrated ability

Health, dental, and vision insurance

Retirement plan with company match

Certification reimbursement and real professional development

A team that values learning, accountability, and doing the work right

A clear path into Microsoft 365 administration, systems administration, project work, security operations, or service leadership

Company Description

Redbird Security helps independent insurance agencies reduce downtime, strengthen security, support their teams, and keep the business moving without the constant drag of IT problems, vendor confusion, or preventable risk.
We combine managed IT, managed security, help desk support, Microsoft 365 protection, cyber risk reduction, and practical IT strategy into one clear plan built around your agency’s daily operations.

Our focus is simple:
Fewer disruptions so your team can stay productive.
Stronger protection for your users, devices, systems, and sensitive client data.
Better support from a team that takes ownership instead of leaving you stuck between vendors and unanswered tickets.
We understand the agency systems and vendor relationships that shape daily operations, including platforms like Applied Epic, HawkSoft, and AMS360. That helps us solve problems faster, improve workflows, and reduce pressure on your team.
For agencies that cannot afford downtime, weak security, or IT guesswork, Redbird Security provides the structure, protection, and support to keep the business moving.