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Service Desk Manager Jobs in Racine, WI (NOW HIRING)

Redbird Security

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Technical Support Specialist (Entry Level), Service Desk

Menomonee Falls, WI · On-site

$38K - $43K/yr

We are hiring a Technical Support Specialist for our service desk. This is a strong fit for an ... We combine managed IT, managed security, help desk support, Microsoft 365 protection, cyber risk ...

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Service Desk Manager information

See Racine, WI salary details

$34.2K

$88.6K

$147.2K

How much do service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk manager in Racine, WI is $88,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $105,500.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Racine, WI?

The most popular types of Service Desk jobs in Racine, WI are:

What job categories do people searching Service Desk Manager jobs in Racine, WI look for?

The top searched job categories for Service Desk Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Service Desk Manager jobs?

Cities near Racine, WI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Racine, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $88,628 per year, or $42.6 per hour.

Guest Services - Service Desk

Stein's Garden and Home

Wauwatosa, WI • On-site

$14.25 - $17.50/hr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Greet customers promptly and assist them in determining their needs.

  • Operate the POS system accurately, process transactions, and handle merchandise accordingly.

  • Maintain cleanliness and organization of fixtures, shelves, backrooms, bathrooms, and floors.

Job description

Position: Associate-Guest Services -Service Desk
Reports to: Store Manager, Assistant Store Manager, Department Lead
Location: Wauwatosa, WI
Type: Non-Exempt
Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company's Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
  • Greet customers promptly to make the customers feel welcomed within the retail location.
  • Develop and maintain a professional and courteous relationship with customers and co-workers.
  • Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
  • Assist the management team in the implementation of merchandising and operational procedures.
  • Follow management direction in completing other duties as required.
  • Ensure appropriate merchandise stock levels, merchandise quality and presentation.
  • Ensure signage is current and displayed properly.
  • Stock and rotate products according to the company's direction.
  • Ability to be cross trained across multiple departments.
  • Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
  • Conceptualize ideas for floral decorations and home dĂ©cor displays.
  • Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
  • Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements: Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
  • Must have good written and verbal communication skills along with exceptional customer service skills.
  • Must be able to work in both inside and outside environmental conditions, rain or shine.
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Great organizational and problem-solving skills.

Physical Demands:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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