Service Desk Manager Jobs in Utah (NOW HIRING)

We are looking for a Deal Desk Manager to join our Americas Digital Experience team. In this role, you will manage a team of Deal Desk Analysts who play a key part in evaluating sales contracts, ensuring smooth deal execution, and supporting our global deal operations. You will lead a team that focuses on efficient and accurate deal management and collaborates across functions to implement deal structures and pricing strategies.

• Lead, mentor, and support the Deal Desk team, fostering an environment of collaboration and continuous learning.
• Provide guidance and training to team members, ensuring they have the tools and support needed to be successful in their roles.
• Oversee and manage the end-to-end deal process, ensuring accuracy and compliance with company policies and guidelines.
• Work closely with collaborators from Sales, Finance, Legal, Revenue Assurance, and senior leadership to develop and refine business processes, deal structures, and pricing strategies.
• Build strong working relationships with Sales Leaders, regularly attending business reviews and forecasts.
• Contribute to global Deal Desk leadership discussions to improve consistency and operational efficiencies.
• Identify areas for improvement and help implement process enhancements to increase the efficiency of the Deal Desk function.
• Work alongside your team by supporting deals directly.

• Bachelor's degree or equivalent experience in Accounting, Finance, Business Administration, or a related field.
• Proven experience in management (preferably within a Deal Desk organization), sales operations, or a similar role.
• Strong understanding of accounting principles, financial analysis, and contract management.
• Outstanding leadership skills with a track record of mentoring and developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate across departments.
• Diligent with strong analytical and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.

• History of writing, reviewing, and analyzing sales contracts.
• Experience working in a fast-paced, high-growth environment.
• Knowledge of Adobe's Digital Experience product offerings and industry landscape.
• Ability to prioritize and maintain attention to detail under tight deadlines.

Why Adobe?

Adobe is committed to crafting a diverse and inclusive work environment where everyone is valued and respected. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development. At Adobe, we strive to foster an environment where creativity and innovation can flourish, and where you can contribute to meaningful and impactful work.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.