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Service Desk Manager Jobs in Utah (NOW HIRING)

Lee's Market Place

Service Desk/Cashier-Herriman

Herriman, UT · On-site

$13 - $19/hr

  • Medical

  • Retirement

  • PTO

They work closely with the Front-End Manager to oversee the daily flow of the department and ... Keep the service desk area clean, organized, and well-stocked with supplies. * Support front-end ...

BioFire Defense

Help Desk Manager

Salt Lake City, UT · On-site

$68K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Manager provides leadership, direction, and operational oversight for the Tier I, II, ... The Manager focuses on service delivery excellence, team development, and strategic process ...

THATCHER GROUP INC

Service Desk Engineer

Salt Lake City, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

M365 issues (Exchange, Teams, OneDrive) Intune-managed device problems Autopilot provisioning ... service desk mentality from ticket resolution to operational stability , reduces downtime ...

Unisys Corporation

Service Desk

Salt Lake City, UT · On-site

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...

Unisys

Service Desk

Salt Lake City, UT · On-site

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. * Requests handled include support of hardware, software ...

Unisys

Service Desk

Salt Lake City, UT

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software ...

Unisys

Service Desk

Salt Lake City, UT · On-site

What success looks like in this role: • Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. • Requests ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Utah

Service Desk Manager information

See Utah salary details

$33.2K

$86K

$142.9K

How much do service desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service desk manager in Utah is $86,047.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,600.00 and $102,400.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Utah?

The most popular types of Service Desk jobs in Utah are:

What are popular job titles related to Service Desk Manager jobs in Utah?

For Service Desk Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Utah look for?

The top searched job categories for Service Desk Manager jobs in Utah are:

What cities in Utah are hiring for Service Desk Manager jobs?

Cities in Utah with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,047 per year, or $41.4 per hour.

Service Desk Analyst (Part-Time)

ServiceTec

Salt Lake City, UT • On-site

$20 - $22/hr

Part-time

Retirement, PTO

Re-posted 28 days ago

Job description

Title: Service Desk Analyst (Part-Time)
Location: Remote (Must be based near Salt Lake City International Airport)
Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action - troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast-paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity. Apply now and be part of the excitement at SLC Airport, where your skills will reach new heights!
FLSA Status and Hours: This is a part-time position primarily done remotely, with occasional onsite support at Salt Lake City International Airport. Hours are Saturdays & Sundays, 6:00 AM - 4:30 PM.
Position Overview: As a Service Desk Analyst, you will provide first-level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support at Salt Lake City International Airport (SLC). This dynamic role involves a mix of local help desk and remote service desk responsibilities, contributing to seamless systems support.
Minimum Qualifications:
  • Knowledge of MS Windows and Windows-based software.
  • Thorough knowledge of computer hardware diagnostics and repair.
  • Excellent verbal and written communication skills.
  • Self-motivated with the ability to work independently and solve complex technical problems.
  • Ability to work in a stressful environment with professional etiquette.

Education & Experience:
  • Experience in a site-based customer service environment preferred.
  • College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
  • Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).

Benefits:
  • 401K including an employer match
  • Paid time-off and sickness leave
  • Paid Military Leave

Join Our Team:
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.
ServiceTec Culture:
We're a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond."
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

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