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Service Desk Manager Jobs in Washington, UT (NOW HIRING)

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay. Principal Duties and ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Front Desk Manager FLSA Status: Non-Exempt Purpose The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay. Principal Duties and ...

CHANO AND SONS INC

Front Desk

Springdale, UT · On-site

$13.75 - $17.50/hr

As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle ...

PEG

Front Desk Agent- Mornings

Saint George, UT · On-site

$12.75 - $16/hr

... services, amenities, and local attractions. * Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system. * Resolve guest complaints ...

PEG COMPANIES

Front Desk Agent- Mornings

Saint George, UT · On-site

$13.50 - $17/hr

... services, amenities, and local attractions. * Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system. * Resolve guest complaints ...

PEG Companies

Front Desk Agent- Mornings

Saint George, UT · On-site

$12.75 - $16/hr

... services, amenities, and local attractions. * Secure the guest's method of payment, issue room keys, and maintain accurate records in the property management system. * Resolve guest complaints ...

Ross Stores

Store Manager

Saint George, UT · On-site

Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...

Ross Stores, Inc

Store Manager

Saint George, UT · On-site

Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets ... Service desk, fitting rooms, sales floor, etc. Personal and Store Brand: • Leads all Store ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Washington, UT

Service Desk Manager information

See Washington, UT salary details

$33.2K

$85.8K

$142.6K

How much do service desk manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service desk manager in Washington, UT is $85,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $102,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What cities near Washington, UT are hiring for Service Desk Manager jobs?

Cities near Washington, UT with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Washington, UT as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $85,847 per year, or $41.3 per hour.

Front Desk Assistant Manager

Saint George, UT • On-site

Summit Athletic Club
Individual, Family and Community Social Assistance • 11 - 50 employees
Learn more about Summit Athletic Clubexternal

$17/hr

Full-time

Posted 10 days ago

Job description

Are you organized, dependable, and great at keeping things running smoothly? We’re looking for a Front Desk Assistant Manager to help lead our front desk team and make sure our club stays clean, organized, welcoming, and on track.

What You’ll Do

As a Front Desk Assistant Manager, you’ll help oversee the day-to-day operations of the front desk while supporting our team and managers. Responsibilities include:

  • Complete club walk-arounds, shift checklists, equipment checks, and weekend audits
  • Keep the front desk, tanning rooms, backstock closet, and club areas clean, organized, stocked, and ready for members
  • Restock club supplies, Summit apparel, class schedules, forms, and other front desk materials
  • Check emails and communicate important reminders to the team and department managers
  • Help identify and solve problems and follow up on items that need to be completed
  • Support other managers with projects, events, holiday decorating, and front desk meetings
  • Answer questions and provide support to the front desk team
  • Help with first-day trainings, including uniforms, packets, and handbooks
  • Make sure the team is prepared for clinics, events, and other club activities
  • Monitor the maintenance and technology logs and follow up on issues that need to be resolved
  • Help troubleshoot POS drops, clock-in iPads, waiver iPads, and other front desk technology
  • Manage lost and found, including taking items to the DI when needed
  • Maintain locker services, including clean-outs and name tags
  • Update zone cards and track missing cards
  • Update VIP cards at Sunset
  • Ensure pickleball and aquatics charges are being processed correctly at River
  • Check folders, paperwork, signage, and bulletin boards and remove outdated information
  • Complete expense forms and other administrative tasks
  • Make sure comment cards are sent to upper management when full
  • Help keep the front desk team informed about what’s happening throughout the club
  • Cover front desk shifts when call-outs occur
  • Support the team wherever needed to keep the club operating smoothly

What We’re Looking For

We’re looking for someone who is:

  • Reliable and responsible
  • Highly organized and detail-oriented
  • Comfortable taking initiative and solving problems
  • A strong communicator who works well with both team members and managers
  • Able to follow through and make sure tasks actually get completed
  • Friendly, professional, and approachable
  • Comfortable multitasking in a busy front desk environment
  • Willing to step in and help wherever needed
  • Someone who takes pride in keeping the club clean, organized, and member-ready

Why This Role Matters

The Front Desk Assistant Manager is an important part of keeping our club running smoothly. You’ll help support the team, maintain standards, communicate expectations, solve problems, and make sure members have a great experience from the moment they walk through the door.

Hours

  • 30–40 hours per week
  • Monday–Friday
  • Weekend audits/On call

Starting Pay: $17/hour

If you’re ready to take on more responsibility, support your team, and help make the club better every day, we’d love to have you apply!

Apply