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Service Desk Manager Jobs in Provo, UT (NOW HIRING)

Davidson Hospitality | Management

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train, mentor, and motivate front desk staff to deliver outstanding service * Handle guest ... Manage room inventory and maximize revenue through effective room management strategies * Conduct ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train, mentor, and motivate front desk staff to deliver outstanding service * Handle guest ... Manage room inventory and maximize revenue through effective room management strategies * Conduct ...

Margaritaville Hollywood Beach Resort

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Train, mentor, and motivate front desk staff to deliver outstanding service * Handle guest ... Manage room inventory and maximize revenue through effective room management strategies * Conduct ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

Davidson Hospitality Group

Front Desk Manager

Alta, UT

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

Snowpine Lodge

Front Desk Manager

Alta, UT

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

Snowpine Lodge

Front Desk Manager

Alta, UT · On-site

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The lodge offers a range of employment opportunities, from guest services to culinary and ... Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest ...

JConnect Infotech

Service Desk Support

South Jordan, UT · On-site

$19 - $25.50/hr

Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... management, and collaboration with technical teams, while emphasizing strong communication and ...

Lee's Market Place

Service Desk/Cashier-Herriman

Herriman, UT · On-site

$13 - $19/hr

  • Medical

  • Retirement

  • PTO

They work closely with the Front-End Manager to oversee the daily flow of the department and ... Keep the service desk area clean, organized, and well-stocked with supplies. * Support front-end ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service ...

21c Museum Hotels

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Provide information about local attractions, transportation, hotel/office services * Maintain ...

Fairmont

Front Desk Agent

Park City, UT · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Provide information about local attractions, transportation, hotel/office services * Maintain ...

Staffing

Be Seen First

IT Service Desk Agent

South Jordan, UT · On-site

$24 - $25/hr

Position: IT Service Desk Agent Duration: 12 months contract with possible extension Location: 680 ... Resolve issues or escalate appropriately while managing customer expectations. Maintain composure ...

Karl Malone Group of Draper

Sales Manager/ Desk Manager

Draper, UT · On-site

$50K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Company-Sponsored Counseling Services * Paid Vacation * Paid Training & Leadership Development ... Desk deals, structure offers, and help close customers * Jump in on tough deals and objections ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Provo, UT

Service Desk Manager information

See Provo, UT salary details

$34.5K

$89.4K

$148.5K

How much do service desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service desk manager in Provo, UT is $89,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $106,400.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Provo, UT?

The most popular types of Service Desk jobs in Provo, UT are:

What are popular job titles related to Service Desk Manager jobs in Provo, UT?

For Service Desk Manager jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Provo, UT look for?

The top searched job categories for Service Desk Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Service Desk Manager jobs?

Cities near Provo, UT with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $89,411 per year, or $43 per hour.

Front Desk Manager

Davidson Hospitality | Management

Alta, UT • On-site

$17 - $22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Front Desk Manager

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

  • Oversee the daily operations of the front desk, ensuring efficient and smooth processes
  • Train, mentor, and motivate front desk staff to deliver outstanding service
  • Handle guest inquiries, concerns, and complaints in a professional and timely manner
  • Coordinate with other departments to ensure seamless guest experiences
  • Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
  • Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
  • Manage room inventory and maximize revenue through effective room management strategies
  • Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized. Apply now to start your exciting career as a Front Desk Manager!

Qualifications:

  • 2 years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits:

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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