ZipRecruiter

Log In

1

Service Desk Manager Jobs in Provo, UT (NOW HIRING)

Protek Support

Be Seen First

Tier 2 Service Desk Engineer

Sandy, UT · On-site

$47K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Protek is a growing Managed Services Provider (MSP) that believes supporting great employees leads ... We're looking for an experienced Tier 2 Service Desk Engineer who enjoys solving technical ...

Amicis Global

IT Service Desk Agent

South Jordan, UT · On-site

$22 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

  • Medical

  • Retirement

  • PTO

Manage and develop system administrators and service desk staff. Set service expectations, manage escalations and on-call coverage, and ensure clear communication and follow-through. * Manage ...

Action Target Inc

IT OPERATIONS SUPERVISOR

Provo, UT · On-site

  • Medical

  • Retirement

  • PTO

Manage and develop system administrators and service desk staff. Set service expectations, manage escalations and on-call coverage, and ensure clear communication and follow-through. * Manage ...

Phaxis

Help Desk Agent

South Jordan, UT · On-site

$16.25 - $20.75/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

previous pagenext page

Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Provo, UT

Service Desk Manager information

See Provo, UT salary details

$34.5K

$89.4K

$148.5K

How much do service desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service desk manager in Provo, UT is $89,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $106,400.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Provo, UT?

The most popular types of Service Desk jobs in Provo, UT are:

What are popular job titles related to Service Desk Manager jobs in Provo, UT?

For Service Desk Manager jobs in Provo, UT, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Provo, UT look for?

The top searched job categories for Service Desk Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Service Desk Manager jobs?

Cities near Provo, UT with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $89,411 per year, or $43 per hour.

Tier 2 Service Desk Engineer

Protek Support

Sandy, UT • On-site

$47K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Build Your Career. Solve Meaningful Problems.

Protek is a growing Managed Services Provider (MSP) that believes supporting great employees leads to exceptional client experiences. We invest in our team through training, certifications, career development, and industry-leading tools—all while maintaining a healthy work-life balance.

We're looking for an experienced Tier 2 Service Desk Engineer who enjoys solving technical challenges, helping clients, and mentoring teammates.

What You'll Do

  • Troubleshoot and resolve escalated Windows, Microsoft 365, networking, server, and cloud issues
  • Support Microsoft 365, Entra ID, Active Directory, Windows Server, and Google Workspace
  • Troubleshoot Apple devices (macOS, iPhone, and iPad) in business environments
  • Own tickets from start to finish while providing exceptional client communication
  • Identify root causes and recommend long-term solutions
  • Mentor Tier 1 technicians and contribute to documentation and knowledge sharing
  • Follow security, documentation, and SLA best practices

What We're Looking For

  • 3+ years of IT support experience
  • Strong Microsoft 365, Active Directory, and Windows administration skills
  • Experience supporting Apple devices and Google Workspace
  • Knowledge of DNS, DHCP, TCP/IP, VPNs, firewalls, and networking
  • Excellent troubleshooting, communication, and documentation skills
  • MSP experience preferred

Why Protek?

  • Clear career path and advancement opportunities
  • Professional training and certification support
  • Collaborative team culture
  • Diverse technical challenges
  • Industry-leading tools
  • Healthy work-life balance

Compensation & Benefits

  • Competitive salary (DOE)
  • Full-time, on-site
  • Monday–Friday, 8:00 AM–5:00 PM with rotating on-call schedule
  • Health, dental & vision insurance
  • 401(k) with company match
  • Paid time off & holidays
  • Performance incentives
  • Ongoing training and certification opportunities

Ready to Join Us?

If you're passionate about technology, enjoy solving complex problems, and want to grow your IT career with a team that values ownership, collaboration, and continuous improvement, we'd love to hear from you.

Apply today and help us deliver exceptional IT experiences for our clients.

Company Description

At Protek, we don't just fix computers.

We keep businesses running, protect them from cyber threats, build technology roadmaps, and occasionally perform what clients describe as “IT wizardry.”

Our team believes technology should make life easier, not create more headaches. That's why our clients trust us to solve problems, answer questions, and rescue them when things go sideways.

We're growing, and we're looking for a Level 3 Technician who enjoys solving the difficult stuff and mentoring others along the way.