IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do ✅ Lead, coach, and develop Help Desk team members ✅ Manage ticket queues, workload distribution, and service quality ✅ Serve as the escalation point for complex Tier 2 and Tier 3 ...
IT Service Desk Lead
Pipestone, MN · On-site
What You'll Do ✅ Lead, coach, and develop Help Desk team members ✅ Manage ticket queues, workload distribution, and service quality ✅ Serve as the escalation point for complex Tier 2 and Tier 3 ...
Tech Service Desk
Hopkins, MN · On-site
Manage time and workload to meet predetermined service levels. * Maintain data accuracy in our ... Understand various media sources that interface with the Service Desk. * Support multiple clients ...
Tech Service Desk
Hopkins, MN · On-site
Manage time and workload to meet predetermined service levels. * Maintain data accuracy in our ... Understand various media sources that interface with the Service Desk. * Support multiple clients ...
Service Desk Analyst
Minneapolis, MN · On-site
$20 - $23/hr
Strong problem solving, time management, and communication skills * A successful track record of ... desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory ...
Quick apply
Service Desk Analyst
Minneapolis, MN · On-site
$20 - $23/hr
Strong problem solving, time management, and communication skills * A successful track record of ... desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory ...
Service Desk Support Analyst
Saint Paul, MN · On-site
$20.75 - $28.25/hr
Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time ... asset management. · Skilled in diagnosing and resolving complex hardware, software, and ...
Service Desk Support Analyst
Saint Paul, MN · On-site
$20.75 - $28.25/hr
Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Client is seeking one full-time ... asset management. · Skilled in diagnosing and resolving complex hardware, software, and ...
Service Desk Analyst
Golden Valley, MN · On-site
$20 - $23/hr
... management, and communication skills • A successful track record of troubleshooting complex ... desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory ...
Service Desk Analyst
Golden Valley, MN · On-site
$20 - $23/hr
... management, and communication skills • A successful track record of troubleshooting complex ... desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory ...
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...
Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...
Service Desk Analyst I
Saint Cloud, MN · On-site
$22.75 - $33.50/hr
Managing Service Desk tickets from initial contact through resolution, including troubleshooting, documenting, escalating, and following up with end users. * Logging and maintaining accurate details ...
Service Desk Analyst I
Saint Cloud, MN · On-site
$22.75 - $33.50/hr
Managing Service Desk tickets from initial contact through resolution, including troubleshooting, documenting, escalating, and following up with end users. * Logging and maintaining accurate details ...
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Front Desk Supervisor
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Quick apply
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Service Desk Analyst 1
Golden Valley, MN · Hybrid
$50K - $60K/yr
Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Deploy and maintain managed service offerings for client networks. * Proactively maintain client ...
Service Desk Analyst 1
Golden Valley, MN · Hybrid
$50K - $60K/yr
Service Desk Analyst 1 FLSA Status: Non-Exempt Technical Services Reports To: Director of Service ... Deploy and maintain managed service offerings for client networks. * Proactively maintain client ...
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Front Desk Manager
Two Harbors, MN · On-site
$45K - $57K/yr
... Front Desk Manager to oversee daily operations, inspire a high-performing team, and deliver ... Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ...
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$18 - $23.25/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$18 - $23.25/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
$18 - $23.25/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
$18 - $23.25/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Minneapolis, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Front Desk Supervisor
Plymouth, MN · On-site
$17.75 - $23/hr
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs. * Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Manager, Help Desk
Woodbury, MN · Hybrid
$108K/yr
The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process ...
Manager, Help Desk
Woodbury, MN · Hybrid
$108K/yr
The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process ...
Service Desk Manager information
See Minnesota salary details
$35.7K - $46.5K
6% of jobs
$46.5K - $57.2K
6% of jobs
$57.2K - $67.9K
9% of jobs
$70K is the 25th percentile. Wages below this are outliers.
$67.9K - $78.7K
19% of jobs
The median wage is $85.6K / yr.
$78.7K - $89.4K
15% of jobs
$89.4K - $100.1K
12% of jobs
$106.3K is the 75th percentile. Wages above this are outliers.
$100.1K - $110.9K
14% of jobs
$110.9K - $121.6K
5% of jobs
$121.6K - $132.3K
5% of jobs
$132.3K - $143K
5% of jobs
$143K - $153.8K
3% of jobs
$35.7K
$92.6K
$153.8K
How much do service desk manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for service desk manager in Minnesota is $92,573.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $110,200.00 per year, depending on experience, location, and employer.
What is a service desk manager?
A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the key skills and qualifications needed to thrive as a service desk manager?
To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.
What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?
Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.
What is the difference between Service Desk Manager vs Help Desk Supervisor?
| Aspect | Service Desk Manager | Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees entire service desk operations, manages teams, develops policies, and ensures service quality. | Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency. |
| Required Credentials | Typically requires ITIL certification, relevant IT experience, and leadership skills. | Often requires help desk experience, customer service skills, and basic IT certifications. |
| Work Environment | Leads a team in a corporate IT setting, focusing on strategic improvements. | Manages daily help desk activities, often in a support center environment. |
The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.
How much do service desk managers make in the US?
Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.
What are the most commonly searched types of Service Desk jobs in Minnesota?
The most popular types of Service Desk jobs in Minnesota are:
What are popular job titles related to Service Desk Manager jobs in Minnesota?
For Service Desk Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Minnesota look for?
The top searched job categories for Service Desk Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Service Desk Manager jobs?
Cities in Minnesota with the most Service Desk Manager job openings:
Job description
IT Service Desk Lead
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
✅ Lead, coach, and develop Help Desk team members
✅ Manage ticket queues, workload distribution, and service quality
✅ Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
✅ Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
✅ Collaborate with infrastructure, security, and application teams to resolve challenging issues
✅ Improve IT support processes, documentation, and knowledge base resources
✅ Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
✅ Deliver outstanding support and communication to employees across the organization
What We're Looking For
• ️ 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
• ️ Previous leadership, supervisory, or team management experience within IT support
• ️ Strong customer service mindset and problem-solving skills
• ️ Experience with ticketing/IT service management platforms
• ️ Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
⭐ Experience leading a Help Desk, Service Desk, or Desktop Support team
⭐ Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow
Location: Pipestone, MN or Brandon, SD
Are you an experienced IT professional who enjoys solving complex technical challenges while leading and mentoring a team? PIPESTONE is looking for an IT Service Desk Lead to oversee daily help desk operations, support escalated technical issues, and help drive exceptional service for our internal customers.
What You'll Do
✅ Lead, coach, and develop Help Desk team members
✅ Manage ticket queues, workload distribution, and service quality
✅ Serve as the escalation point for complex Tier 2 and Tier 3 technical issues
✅ Troubleshoot hardware, software, networking, Microsoft 365, Active Directory/Entra ID, Teams, Outlook, and more
✅ Collaborate with infrastructure, security, and application teams to resolve challenging issues
✅ Improve IT support processes, documentation, and knowledge base resources
✅ Monitor service metrics and identify opportunities to enhance efficiency and customer satisfaction
✅ Deliver outstanding support and communication to employees across the organization
What We're Looking For
• ️ 3+ years of IT support experience, including Tier 2 and Tier 3 troubleshooting
• ️ Previous leadership, supervisory, or team management experience within IT support
• ️ Strong customer service mindset and problem-solving skills
• ️ Experience with ticketing/IT service management platforms
• ️ Proficiency supporting Microsoft environments, including Windows, Microsoft 365, Active Directory/Entra ID, Teams, and Outlook
Preferred Qualifications
⭐ Experience leading a Help Desk, Service Desk, or Desktop Support team
⭐ Knowledge of endpoint management, device imaging, software deployment, and user provisioning
Join a company that values innovation, teamwork, and delivering exceptional technology support. If you're ready to lead by example and make a meaningful impact, we'd love to hear from you!
#PIPESTONE #NowHiring #ITJobs #ServiceDeskLead #HelpDeskLead #InformationTechnology #TechCareers #MinnesotaJobs #SouthDakotaJobs #LeadershipOpportunity #HiringNow