Washington, DC · On-site
$110K - $149K/yr
As a Service Desk Manager, you are a central leader in our executive IT support mission and the ... Report significant system issues or operational concerns to upper management to ensure visibility ...
Washington, DC · On-site
$110K - $149K/yr
As a Service Desk Manager, you are a central leader in our executive IT support mission and the ... Report significant system issues or operational concerns to upper management to ensure visibility ...
Washington, DC · On-site
$110K - $149K/yr
Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None ... As a Service Desk Manager, you are a central leader in our executive IT support mission and the ...
Washington, DC · On-site
$110K - $149K/yr
Skills: Problem Management, Service Level Agreement (SLA), Technical Issues Certifications: None ... As a Service Desk Manager, you are a central leader in our executive IT support mission and the ...
Boston, MA · On-site
This role provides direct management of service desk personnel, establishes operational structure, and ensures team capacity is effectively utilized. The Service Desk Manager is accountable for both ...
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Boston, MA · On-site
This role provides direct management of service desk personnel, establishes operational structure, and ensures team capacity is effectively utilized. The Service Desk Manager is accountable for both ...
Alpharetta, GA · On-site
Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular performance reviews and facilitate ongoing training and skills ...
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Alpharetta, GA · On-site
Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular performance reviews and facilitate ongoing training and skills ...
Alpharetta, GA · Hybrid
Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular performance reviews and facilitate ongoing training and skills ...
Alpharetta, GA · Hybrid
Team Management * Lead, mentor, and coach service desk analysts to maintain high performance and engagement. * Conduct regular performance reviews and facilitate ongoing training and skills ...
Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
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Birmingham, MI · On-site
Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our ... Manages and triages multiple incoming priorities effectively by understanding customer needs to ...
Ashburn, VA · On-site
$100 - $125/hr
The service desk operates from an offsite contractor facility. Primary Responsibilities * Provide ... Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and ...
Ashburn, VA · On-site
$100 - $125/hr
The service desk operates from an offsite contractor facility. Primary Responsibilities * Provide ... Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and ...
At least 2 years of management, supervisory, or team lead experience in a technical support environment. * Experience overseeing service desk operations, ticket management, workload prioritization ...
At least 2 years of management, supervisory, or team lead experience in a technical support environment. * Experience overseeing service desk operations, ticket management, workload prioritization ...
Morgantown, WV · On-site
The service desk operates from an offsite contractor facility. Primary Responsibilities * Provide ... Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and ...
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Morgantown, WV · On-site
The service desk operates from an offsite contractor facility. Primary Responsibilities * Provide ... Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and ...
Blue Bell, PA · On-site
The Service Desk Manager owns the performance, strategy, and leadership of the Service Desk, with a ... Equivalent work experience in IT service management will be considered * Additional certifications ...
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Blue Bell, PA · On-site
The Service Desk Manager owns the performance, strategy, and leadership of the Service Desk, with a ... Equivalent work experience in IT service management will be considered * Additional certifications ...
Edgewood, MD · On-site +1
The Manager, Service Desk is responsible for the supervision, management, maintenance and ... Foster and maintain relationships with management outside the department to ensure end user ...
Edgewood, MD · On-site +1
The Manager, Service Desk is responsible for the supervision, management, maintenance and ... Foster and maintain relationships with management outside the department to ensure end user ...
Edgewood, MD · On-site
$80 - $100/hr
The Manager, Service Desk is responsible for the supervision, management, maintenance and ... Foster and maintain relationships with management outside the department to ensure end user ...
Edgewood, MD · On-site
$80 - $100/hr
The Manager, Service Desk is responsible for the supervision, management, maintenance and ... Foster and maintain relationships with management outside the department to ensure end user ...
Washington, DC · On-site
$81K - $120K/yr
Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...
Washington, DC · On-site
$81K - $120K/yr
Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...
$32 - $40/hr
Ensure proper documentation, knowledge management, and process consistency * Participate in ... Help Desk, Service Desk, or Technical Support leadership experience * Experience managing ...
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$32 - $40/hr
Ensure proper documentation, knowledge management, and process consistency * Participate in ... Help Desk, Service Desk, or Technical Support leadership experience * Experience managing ...
$32 - $40/hr
Ensure proper documentation, knowledge management, and process consistency * Participate in ... Help Desk, Service Desk, or Technical Support leadership experience * Experience managing ...
$32 - $40/hr
Ensure proper documentation, knowledge management, and process consistency * Participate in ... Help Desk, Service Desk, or Technical Support leadership experience * Experience managing ...
Akron, OH · On-site
This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities ...
Akron, OH · On-site
This role is designed for a high-potential leader who will be mentored and developed for future promotion to Service Desk Manager. The ideal candidate demonstrates strong leadership qualities ...
Birmingham, MI · On-site
Experience of at least four years in a service desk or helpdesk environment and at least 2 in management. * Strong verbal and written communication skills. * Comfortable with implementing new ...
Birmingham, MI · On-site
Experience of at least four years in a service desk or helpdesk environment and at least 2 in management. * Strong verbal and written communication skills. * Comfortable with implementing new ...
Birmingham, MI · On-site
Experience of at least four years in a service desk or helpdesk environment and at least 2 in management. * Strong verbal and written communication skills. * Comfortable with implementing new ...
Birmingham, MI · On-site
Experience of at least four years in a service desk or helpdesk environment and at least 2 in management. * Strong verbal and written communication skills. * Comfortable with implementing new ...
$131K - $208K/yr
Lead day-to-day technical direction for Level 1 support operations, triage quality, and queue discipline, including direct oversight and management of Service Desk Managers and Major Incident ...
$131K - $208K/yr
Lead day-to-day technical direction for Level 1 support operations, triage quality, and queue discipline, including direct oversight and management of Service Desk Managers and Major Incident ...
Apply ITIL-based service management practices across the service desk. Promote an automation-first approach using AI for predictive maintenance, intelligent routing, and proactive issue detection.
Apply ITIL-based service management practices across the service desk. Promote an automation-first approach using AI for predictive maintenance, intelligent routing, and proactive issue detection.
$36.5K - $47.5K
6% of jobs
$47.5K - $58.4K
6% of jobs
$58.4K - $69.4K
9% of jobs
$71.5K is the 25th percentile. Wages below this are outliers.
$69.4K - $80.3K
19% of jobs
The median wage is $87.4K / yr.
$80.3K - $91.3K
15% of jobs
$91.3K - $102.2K
12% of jobs
$108.5K is the 75th percentile. Wages above this are outliers.
$102.2K - $113.2K
14% of jobs
$113.2K - $124.1K
5% of jobs
$124.1K - $135.1K
5% of jobs
$135.1K - $146K
5% of jobs
$146K - $157K
3% of jobs
$36.5K
$94.5K
$157K
Cities with the most Service Desk Management job openings:
States with the most job openings for Service Desk Management jobs include:
For Service Desk Management jobs, the most frequently searched job titles are:
Washington, DC • On-site
$110K - $149K/yr
Full-time
Retirement, PTO
Posted 22 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
89th of 226 rated it services
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job DescriptionTransform technology into opportunity as a Full-Time, On-Site Service Desk Manager supporting classified environments with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Service Desk Manager, you are a central leader in our executive IT support mission and the driving force behind high-quality service delivery across multiple customer locations nationwide.
At GDIT, people are our differentiator. As a Service Desk Manager, you will ensure that today is safe and tomorrow is smarter by providing operational leadership, staff oversight, and service excellence within a ServiceNow-driven, classified support environment. Our work depends on a Manager who brings professionalism, initiative, and strong technical judgment to a fast-paced mission with extensive opportunities for training, certification, and career growth. When we succeed, you succeedand together our best becomes better.
HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT
WHAT YOULL NEED TO SUCCEED
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
9 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
