Ideal candidate will have previous service desk management experience in the Life Sciences, Biotech or Pharmaceutical industry. Overview: The IT Service Desk Manager's role is to oversee all Service ...
Ideal candidate will have previous service desk management experience in the Life Sciences, Biotech or Pharmaceutical industry. Overview: The IT Service Desk Manager's role is to oversee all Service ...
Service Desk Manager
Sacramento, CA · On-site
Client Relationship Management * Serve as a primary operational point of contact for government client stakeholders regarding service desk performance and customer experience. * Develop trusted ...
Service Desk Manager
Sacramento, CA · On-site
Client Relationship Management * Serve as a primary operational point of contact for government client stakeholders regarding service desk performance and customer experience. * Develop trusted ...
Service Desk Lead
Sacramento, CA · On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
Service Desk Lead
Sacramento, CA · On-site
This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works ...
MSP Service Desk Manager
Los Angeles, CA · On-site +1
Lead, coach, and develop a team of Level 1-3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring. * Oversee daily service desk operations ...
MSP Service Desk Manager
Los Angeles, CA · On-site +1
Lead, coach, and develop a team of Level 1-3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring. * Oversee daily service desk operations ...
MSP Service Desk Manager
Los Angeles, CA · On-site +1
Lead, coach, and develop a team of Level 1-3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring. * Oversee daily service desk operations ...
MSP Service Desk Manager
Los Angeles, CA · On-site +1
Lead, coach, and develop a team of Level 1-3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring. * Oversee daily service desk operations ...
Service Desk Manager - Tier II
Anaheim, CA · On-site +1
$93K - $108K/yr
Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... This role combines hands on technical leadership, team management, and ITIL based incident and ...
Service Desk Manager - Tier II
Anaheim, CA · On-site +1
$93K - $108K/yr
Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location ... This role combines hands on technical leadership, team management, and ITIL based incident and ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Service Desk Technician (Level I / Level II)
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
Service Desk Technician (Level I / Level II)
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Service Desk Technician (Level I / Level II)
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
Quick apply
Service Desk Technician (Level I / Level II)
Victorville, CA · On-site
$50K - $61K/yr
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
Support Desk Manager
San Francisco, CA · On-site
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
... Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in ... Manage user accounts, passwords, permissions, and access requests in accordance with organizational ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
Responsibilities : • Responsible for management, prioritization and dispatch of incoming calls to the Service Desk via telephone, e-mail, chat to ensure courteous, timely and effective resolution ...
Responsibilities : • Responsible for management, prioritization and dispatch of incoming calls to the Service Desk via telephone, e-mail, chat to ensure courteous, timely and effective resolution ...
Service Desk Management information
See California salary details
$36K - $46.8K
6% of jobs
$46.8K - $57.6K
6% of jobs
$57.6K - $68.5K
9% of jobs
$70.6K is the 25th percentile. Wages below this are outliers.
$68.5K - $79.3K
19% of jobs
The median wage is $86.2K / yr.
$79.3K - $90.1K
15% of jobs
$90.1K - $100.9K
12% of jobs
$107.1K is the 75th percentile. Wages above this are outliers.
$100.9K - $111.7K
14% of jobs
$111.7K - $122.5K
5% of jobs
$122.5K - $133.3K
5% of jobs
$133.3K - $144.1K
5% of jobs
$144.1K - $154.9K
3% of jobs
$36K
$93.3K
$154.9K
How much do service desk management jobs pay per year?
As of Sep 9, 2026, the average yearly pay for service desk management in California is $93,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $111,000.00 per year, depending on experience, location, and employer.
What cities in California are hiring for Service Desk Management jobs?
Cities in California with the most Service Desk Management job openings:
IT Service Desk Manager (FTE)
Redwood City, CA • On-site
Adeptsource •
11 - 50 employees11 - 50 employees
Full-time
Re-posted 13 days ago
Key responsibilities
Oversee all Service Desk staff and ensure end users receive appropriate assistance.
Manage procedures related to incident identification, prioritization, resolution, monitoring, tracking, and coordination of Service Desk functions.
Develop, implement, and enforce policies and procedures to ensure consistent service levels and quick resolutions.
Job description
Title: IT Service Desk Manager
Location: Redwood City, CA (onsite)
Type: Full-time Permanent (competitive salary + bonus and equity)
*Ideal candidate will have previous service desk management experience in the Life Sciences, Biotech or Pharmaceutical industry.
Overview:
The IT Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users (approx. 400+) are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Service Desk Manager is also responsible for planning, designing, and analyzing the organization's service desk according to best practices, like the Information Technology Infrastructure Library (ITIL), while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Service Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Service Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
Responsibilities:
Requirements:
Location: Redwood City, CA (onsite)
Type: Full-time Permanent (competitive salary + bonus and equity)
*Ideal candidate will have previous service desk management experience in the Life Sciences, Biotech or Pharmaceutical industry.
Overview:
The IT Service Desk Manager's role is to oversee all Service Desk staff and ensure that end users (approx. 400+) are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of incidents, including the monitoring, tracking and coordination of Service Desk functions. The Service Desk Manager is also responsible for planning, designing, and analyzing the organization's service desk according to best practices, like the Information Technology Infrastructure Library (ITIL), while ensuring high levels of customer service quality and availability. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions. The Service Desk Manager is also responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. The Service Desk Manager will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
Responsibilities:
- Responsible for management, prioritization and dispatch of incoming calls to the Service Desk via telephone, e-mail, chat to ensure courteous, timely and effective resolution of end user issues. Ensure compliance with Service Level Agreement (SLA).
- Use best practices in the delivery of technical support such as: Average Speed to Answer, First Call Resolution, CSAT, and support metrics tracking and reporting.
- Develop and enforce request handling and escalation policies and procedures.
- Track and analyze trends in Service Desk requests and generate statistical reports.
- Maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for monitoring.
- Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
- Oversee development and communication of help sheets, usage guides and FAQs for end users. Send User Communications when there are planned and unplanned outages.
- Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Service Desk issues and technologies.
- Oversee the development, implementation and administration of service desk staff training procedures and policies. Develop and maintain knowledge base articles (KBA).
- Motivate support team through performance coaching and training objectives Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
- Monitor incident trends and anticipate potential problems for proactive resolution.
- Manage Operational budget and related purchasing tasks.
- Ensure appropriate training initiatives for new and existing staff.
Requirements:
- 7 years of experience and 3 years of Management experience
- Extensive application support experience with various modules of ServiceNow & Office 365
- Extensive knowledge of computer hardware, including PCs and Macs.
- Working knowledge of a range of diagnostic utilities and remote tools.
- Experience with desktop and server operating systems, including latest Windows and Mac OS.
- Familiarity with the advanced principles of ITIL. ITIL certification preferred
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Demonstrated progressive experience in the management of a technical support team.
- Experience leading a Service desk team is mandatory.
About AdeptSource
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Spicewood, TX, US
Year founded
1999