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Service Desk Officer Jobs (NOW HIRING)

AnaVation

Service Desk Officer

Reston, VA · On-site

As a Service Desk Officer, you will serve as the primary contact point for users experiencing technical issues or system requests. You will log, diagnose, and resolve hardware, software, and network ...

AT&T

Service Desk Officer (Government)

Reston, VA · On-site

$89K - $140K/yr

AT&T has an opening for a Service Desk Officer for the TAC2O program. This position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. Job ...

AT and T

Service Desk Officer (Government)

Reston, VA · On-site

$89K - $140K/yr

AT&T has an opening for a Service Desk Officer for the TAC2O program. This position will be providing managed IT support of SAP-IT systems for high-priority defense intelligence collection needs. Job ...

Consulting Services Group

Desk Officer

Chantilly, VA · On-site

$140K - $185K/yr

Our innovation-led services provide comprehensive solutions to clients facing high-stakes ... Desk Officers require initiative, creativity, technical excellence, and strong interpersonal and ...

Consulting Services Group

Desk Officer

Falls Church, VA · On-site

$140K - $185K/yr

Our innovation-led services provide comprehensive solutions to clients facing high-stakes ... Desk Officers require initiative, creativity, technical excellence, and strong interpersonal and ...

Lucayan Technology Solutions LLC

Desk Officer

Tampa, FL · On-site

$80 - $100/hr

... services that safeguard our nation. Our team is mission-driven, and we are committed to building ... The Desk Officer will play a pivotal role in supporting SOCCENT operations by overseeing ...

iNovex Information Systems

Desk Officer

Chantilly, VA · On-site

$139K - $187K/yr

Job Brief Desk Officers RealmOne was built on the principle that people matter first and foremost ... services and products to customers in the Government and commercial sectors. * RealmOne delivers ...

Seneca Holdings

Desk Officer

San Diego, CA · On-site

The SNG portfolio receives shared services support from its parent company Seneca Holdings and is ... The Desk Officer serves as the primary headquarters liaison for assigned country portfolios and is ...

Pae

Desk Officer

Falls Church, VA · On-site

Amentum is seeking Desk Officers to support our Client in the Northern Virginia area. This posting ... Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract ...

Amentum

Desk Officer

Falls Church, VA · On-site

Amentum is seeking Desk Officers to support our Client in the Northern Virginia area. This posting ... Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract ...

Life Care Services

Front Desk Officer

Lincolnshire, IL · On-site

$18/hr

Front Desk Officer Rate of Pay : $18.00 per hour + shift differential, benefits and perks! Status ... Previous customer service experience required. Previous security experience preferred. * Ability to ...

Ascendancy Group LTD

SOF Desk Officer

Fort Campbell, KY · On-site

... service, and training-based solutions. Overview As a SOF Desk Officer, you will provide SA case ... management support and HUMINT technical oversight to 1st Special Forces Command and ARSOF Sensitive ...

Life Care Services

Front Desk Officer

Lincolnshire, IL · On-site

$18/hr

Front Desk Officer Rate of Pay : $18.00 per hour + shift differential, benefits and perks! Status ... Previous customer service experience required. Previous security experience preferred. * Ability to ...

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Service Desk Officer information

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$22K

$53.3K

$102.5K

How much do service desk officer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is a service desk officer?

A service desk officer is responsible for providing technical support and assistance to users within an organization. They handle troubleshooting, resolve IT issues, and often use ticketing systems to track and manage requests, requiring good communication skills and technical knowledge. The role typically involves working in a help desk environment and may require relevant certifications such as ITIL or CompTIA A+.

What cities are hiring for Service Desk Officer jobs?

Cities with the most Service Desk Officer job openings:

What states have the most Service Desk Officer jobs?

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What are popular job titles related to Service Desk Officer jobs?

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Service Desk Officer jobs near you
Infographic showing various Service Desk Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

Service Desk Officer

Reston, VA • On-site

AnaVation
IT Services • 51 - 200 employees
Learn more about AnaVationexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Be Challenged and Make a Difference 
 
In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. 

Description of Task to be Performed:

AnaVation is seeking an experienced cyber professional to join our team and support our mission critical customer in Reston, VA. As a Service Desk Officer, you will serve as the primary contact point for users experiencing technical issues or system requests. You will log, diagnose, and resolve hardware, software, and network problems, while escalating complex issues to specialized teams.

Duties include but are not limited to:

  • The Service Desk Officer is a Systems Operations Center Administrator position.
  • Work is technical in nature providing Tier 1 Service Desk support for ATIP customers from telephone, email and ticketing system requests in support of a customer's mission-oriented IT infrastructure.
  • The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
  • This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
  • Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
  • The Service Desk Officer processes routine customer work orders such as enabling network ports, managing software licenses, and adding system accounts.
Required Qualifications:
  • Clearance: Active TS/SCI Clearance with CI Polygraph
  • Education & Years of Experience: HS with 4 years of experience related to specific functional area (Education requirements are flexible depending on experience.)
  • Certifications: Hold or attain a CySA+ or equivalent IAT Level II certification.
  • Experience and knowledge on:
    • Excellent verbal (Phone customer interaction skills) and written communication skills.
    • Experience with general information technology.
    • Willingness to work in Northern Virginia (Reston)
    • Ability to work both as part of a team and independently.
Preferred Qualifications:
  • Experience with WAN / LAN / Networking Technologies.
  • Experience with MS Windows, Linux Administration.
  • Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
  • Experience using SolarWinds or other IT Management system
  • Experience using ServiceNow or other ticket-tracking system
Benefits 
  •         Generous cost sharing for medical insurance for the employee and dependents 
  •         100% company paid dental insurance for employees and dependents 
  •         100% company paid long-term and short-term disability insurance 
  •         100% company paid vision insurance for employees and dependents 
  •         401k plan with generous match and 100% immediate vesting 
  •         Competitive Pay 
  •         Generous paid leave and holiday package 
  •         Tuition and training reimbursement 
  •         Life and AD&D Insurance
About AnaVation 
AnaVation is the leader in solving the most complex technical challenges for collection and processing in the U.S. Federal Intelligence Community. We are a US owned company headquartered in Chantilly, Virginia. We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers. We offer complex challenges, a top-notch work environment, and a world-class, collaborative team.  
 
If you want to grow your career and make a difference while doing it, AnaVation is the perfect fit for you! 
 
AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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