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Service Desk Management Jobs in Florida (NOW HIRING)

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

The Service Desk Manager is responsible for technology business leadership and vision in IT Service ... Excellent project management skills and strong ability to prioritize * Firm grasp on information ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

Service Desk Manager Site Hours: 40+ Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Supervisor ... Assists in the management of all existing and legacy applications. (AD Groups) * Creation and ...

NetCov

Service Desk Specialist - Onsite

Tallahassee, FL · On-site

$46K - $61K/yr

About the Role The Service Desk Specialist role provides technical support to clients, addressing ... As part of the managed services team, this role involves working with clients and collaborating ...

Apex Systems

Service Desk

Orlando, FL · On-site

Job#: 3047717 Service Desk Location: Remote Shift: 3rd shift Role Overview Our organization is ... Manage user accounts and permissions in Active Directory. * Support O365, Exchange, and the full ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Tamarac, FL · On-site

$14.50 - $14.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL

$13 - $14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Tamarac, FL · On-site

$14.50 - $14.75/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Fort Lauderdale, FL · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$13 - $14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL · On-site

$12 - $12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL

$14/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

North Miami Beach, FL

$12 - $12.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

Planet Fitness

Service Desk

Pompano Beach, FL · On-site

Growth Opportunities: over 90% of our management team started as an entry level team member ... Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ...

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All JobsService Desk Management JobsService Desk Management Jobs in Florida

Service Desk Management information

See Florida salary details

$27.3K

$70.6K

$117.3K

How much do service desk management jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service desk management in Florida is $70,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $84,100.00 per year, depending on experience, location, and employer.
Service Desk Management jobs near you
Infographic showing various Service Desk Management job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $70,633 per year, or $34 per hour.

MSP Service Desk Manager (Technical Operations Manager)

Stuart, FL • On-site

TeamLogic IT
IT Services • 1 - 10 employees
Learn more about TeamLogic ITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

TeamLogic IT rating

9.3

Company rating: 9.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 226 rated it services

Job description

Replies within 24 hours
Summary:
We are seeking a dedicated and experienced Managed IT Services (MSP) Service Desk Manager to oversee our service desk operations for the small to medium-sized businesses (SMBs) we support from a team of MSP technicians. The ideal candidate will have a strong background in IT service management, exceptional leadership skills, and a customer-centric approach to ensure the delivery of high-quality IT support services.
Responsibilities:
Service Desk Management
  • Oversee the daily operations of the service desk, ensuring efficient and effective support for SMB clients.
  • Manage and mentor service desk staff, including performance evaluations, training, and career development.
  • Monitor service desk metrics and KPIs to ensure service level agreements (SLAs) are met.
  • Develop and implement service desk policies, procedures, and best practices.
  • Handle escalations and ensure timely resolution of complex technical issues.
  • Coordinate with other IT teams to resolve systemic issues and improve overall service delivery.
  • Create, update, and maintain detailed documentation for all client environments and troubleshooting procedures.

Client Relationship Management
  • Build and maintain strong relationships with our SMB clients, understanding their IT needs and business objectives.
  • Regularly communicate with clients to provide updates on service desk performance, project status, and other relevant information.
  • Conduct periodic reviews with clients to assess satisfaction and identify areas for improvement.

Technical Expertise
  • Stay up-to-date with the latest IT trends, technologies, and best practices relevant to SMBs.
  • Provide technical guidance and support to service desk staff as needed.
  • Service desk escalation management and ticket triage.
  • Ensure the service desk team is equipped with the necessary tools and knowledge to support a wide range of IT environments.

Continuous Improvement
  • Identify opportunities for process improvements and implement changes to enhance service delivery.
  • Analyze service desk performance data to identify trends and recommend corrective actions.
  • Develop and deliver training programs to enhance the skills and knowledge of service desk staff.

Knowledge, Skills, & Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT service management, with at least 3 years in a supervisory or managerial role.
  • Strong knowledge of ITIL framework and best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Experience with service desk software and tools.
  • Certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are preferred.

Preferred Additional Qualifications
  • Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms.
  • Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar.
  • Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).
  • Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud.

Work Environment
  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
  • Opportunities for professional growth and development.
  • Flexible working hours, with occasional on-call responsibilities.

Benefits:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with company match
  • Paid time off and holidays
  • Professional development and certification reimbursement
  • Opportunities for career advancement

Company Overview
We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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