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Service Desk Level 3 Jobs (NOW HIRING)

Blue Origin

Global Service Desk level I

Huntsville, AL · On-site

As a Global Service Desk Technician, their scope will include providing technical support to ... Proven track record working in an enterprise-level technical helpdesk or desktop support role for ...

Blue Origin

Global Service Desk level I

Huntsville, AL · On-site

As a Global Service Desk Technician, their scope will include providing technical support to ... Proven track record working in an enterprise-level technical helpdesk or desktop support role for ...

Blue Origin

Global Service Desk level I

Titusville, FL · On-site

Global Service Desk Technician At Blue Origin, we envision millions of people living and working in ... Proven track record working in an enterprise-level technical helpdesk or desktop support role for ...

ASMGi

Service Desk Technician

Cleveland, OH · On-site

$31K - $52K/yr

Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents. * Routine maintenance of Windows-based ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Provides proactive, high level of customer service to employees on a variety of technical and ...

Ampcus Inc

Service Desk Technician

Washington, DC · On-site

... Service Desk level 1 escalations for compliance prior to escalation. • Install and support desktop software applications. • Preform laptop and desktop installations. • Grant permissions to ...

TEKsystems

Overnight Service Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

The Senior Service Desk Analyst will work independently, and as part of a team, to deliver ... 3 Sr. Analysts, and 1 other Analyst. Since the Analyst will be providing level II support, they ...

Essnova Solutions

Service Desk Lead

Washington, DC · On-site

Backed by top-tier clearances, ISO and CMMI Level 3 certifications, and a track record of ... The Service Desk Lead will provide on-site support for DoD OIG's headquarters personnel and remote ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Solid understanding of Windows Operating Systems (Win 7, etc.) At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience. This should include ...

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How much do service desk level 3 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service desk level 3 in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

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Service Desk Level 1 Analyst (3rd Shift)

Oakbrook Terrace, IL • On-site

DYOPATH
IT Services • 51 - 200 employees
Learn more about DYOPATHexternal

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 hours ago

Posted today

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Join DYOPATH as a Service Desk Level 1 Analyst

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You'll Love Working Here
  • Purpose with Passion-Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
  • Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.
  • Award-Winning Culture-Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
  • Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.
Benefits
  • Medical, dental, and vision coverage
  • Life insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA and HSA options
  • Pet insurance
  • Full overview: dyopath.com/careers
Role Overview
  • Location: Remote 
  • Schedule:  3rd Shift (11:00p-7a CST); Wednesday to Monday
  • Pay Rate: $20 + $.40 overnight differential 
Your Mission as a Service Desk Level 1 Analyst
  • Respond to incoming phone calls, emails, and chat messages requesting technical support
  • Log all service desk interactions in the ticketing system
  • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
  • Resolve technical issues when possible and escalate when necessary
  • Ensure timely and accurate resolution of all service desk requests
  • Conduct follow‑up with customers or employees to ensure satisfaction
  • Continuously improve technical skills through training, certifications, and self‑directed learning
  • Participate in special projects as assigned
What You Bring to the TeamEducation & Certifications
  • High school diploma or equivalent required
  • Associate or bachelor's degree in computer science or related field preferred
  • Relevant certifications (or pursuing):
    • HDI Support Center Analyst (HDI‑SCA)
    • ITIL Foundation
    • Microsoft 365 Certified: Fundamentals
Experience & Skills
  • 1–2 years of experience in a technical support role, preferably in a service desk environment
  • Strong customer service skills with the ability to explain technical information to non‑technical users
  • Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
  • Knowledge of ITIL or similar frameworks is a plus
  • Ability to work independently and as part of a team
  • Excellent problem‑solving and analytical abilities
  • Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out

As a Service Desk Level 1 Analyst, you will be the front line of support—helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission‑driven organization. You'll work with a dedicated team and gain valuable experience that paves the way for future advancement.

Ready to Start Your IT Career?

If you're excited to learn, solve technical challenges, and deliver great service in a people‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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